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Offer Terms & Conditions

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Offer Terms & Conditions
Version: February 18, 2020
1. Bar Tab Offer

Bar Tab Terms and Conditions

1.  Offer Terms.  These terms detail the “Bar Tab” Offer.  We’re offering our passengers (that is, “Sailors” in our branding voice) the opportunity to pre-pay their on-board bar tabs in $300 U.S. dollar increments.  Virgin Voyages will then add an additional $50 U.S. dollar credit to that Sailor’s folio.  Bar Tabs may be purchased up to 11:59 p.m. the day before the voyage sets sail.


Travel Agents (or “First Mates” in our branding voice) can purchase a prepaid Bar Tab for their Sailors and earn commission on the purchase amount.


Prepay Bar Tabs may be purchased by calling Virgin Voyages prior to sailing, or through your First Mate. 
 

2.  Caveats/Exclusions.


2.1 The Bar Tab (both purchased and bonus) is non-refundable Sailor Loot; it must be used by the end of your voyage.  The Bar Tab can only be used on drinks purchased onboard our ships, or at The Beach Club at Bimini. It may not be transferred to pay for other experiences e.g. Spa or Shore Things, and any unused Bar Tab credit will not be refunded to the Sailor at the end of the voyage.  It may not be transferred to another user (though one may purchase bar drinks for another Sailor).  Bar Tab may not be cancelled and is non-refundable from the moment of purchase.  Should the voyage date change, the Bar Tab may be transferred to the new voyage.  Bar Tab is likely not insurable.


2.2  First Mates do not earn commission on the bonus value we give Sailors on us.  To the extent Bar Tab is purchased, First Mate’s Commission on Bar Tab (10%) to be paid post-voyage with other pre-voyage sales commission, provided Sailor makes the voyage and does not cancel the Bar Tab before the voyage.


2.3  Promotional Bonus: Virgin Voyages will add an additional $50 Bar Tab U.S. dollar credit to a Sailor’s portfolio, on top of the $50 detailed in Section 1 above, for any Bar Tab purchase made through 11:59 p.m. March 31, 2020.  Sailor loses the $50 promotional portion if the reservation is cancelled, even if later re-instated.
 

2. “Lock It In” Guaranteed (GTY) Bookings

At our discretion we may offer a GTY Booking at our “Lock It In” rate. This means you may book a cabin of a guaranteed minimum category type at a reduced rate, i.e., our “Lock It In” rate.  This is separate from our “Oversell Guarantee,” in which we guarantee you the cabin/suite you book, unless we oversell, in which case you may be upgraded at no additional cost.
The benefits to you of a “Lock It In” GTY Booking are that, after your booking has been confirmed:

  • We may (at our discretion) upgrade your cabin to one of a superior Category or superior MetaCategory to that originally booked at no extra charge to you.
  • You are ‘guaranteed’ the minimum Category of cabin we agreed to offer at the time of booking (your “Lock It In” rate category). 
  • The cabin we allocate will be suitable for the number of Guests occupying it.  

We categorize cabins in “MetaCategories,” then “Categories” of cabins. Those MetaCategories and Categories are listed in decreasing precedence (that is, the lowest precedence is at bottom):
 

Meta Category Category Category Rank
Mega Rockstar Suites Massive Suite 1
  Fab Suite 2
  Posh Suite 3
  Posh Suite 4
  Mega RockStar Suite Lock It In Rate  5
RockStar Suites Brilliant Suite 6
  Cheeky Corner Suite - Biggest Terrace 7
  Cheeky Corner Suite - Even Bigger Terrace 8
  Cheeky Corner Suite - Pretty Big Terrace 9
  Seriously Suite 10
  Sweet Aft Suite - Biggest Terrace 11
  Sweet Aft Suite - Even Bigger Terrace 12
  Sweet Aft Suite - Pretty Big Terrace 13
  RockStar Suite Lock It In Rate 14

Sea Terrace Cabins

XL Sea Terrace 15
  Central Sea Terrace 16
  The Sea Terrace 17
  Ltd View Sea Terrace 18
  Sea Terrace Lock It In Rate 19

Sea View Cabins

Solo Sea View 20
  The Sea View 21
  Sea View Lock It In Rate 22
Insider Cabins Solo Insider 23
  The Insider 24
  Social Insider 25
  Insider Lock It In Rate 26

 

In exchange for the reduced price and chance for upgrade, there are restrictions imposed:  

  • Once your cabin has been allocated to you as a “Lock It In” GTY Booking, we are unable to accept any changes requested by you or your Travel Agent.  
  • Your ability to change cruises is affected: you are restricted from changing your cruise date, and you will not get a future voyage credit if you do.
  • You may not know your cabin number until your Sail Date.  This is because we may assign your cabin up to (and including) the day you actually sail. 


By way of example, if you book a “Sea Terrace” cabin as a Lock It In GTY Booking, that is, the “Sea Terrance Lock It In Rate,” you (1) will pay a lower price than you would otherwise for a Sea Terrace Cabin, and (2) you may be upgraded to a “XL Sea Terrace” or an even higher category.  However, (3) you are locked-in to that cruise date such that you will not get a refund or a future voyage credit if you cancel, (4) you may not know your cabin until you check in on your sail date, and (5) you may not be permitted to change your Cabin once it is assigned.

Our normal Booking Policies apply, see https://www.virginvoyages.com/addl-terms-and-conditions; in particular the “Booking Policies,” “Payment,” “Cancellation Policy” sections.

If you have a specific requirement regarding your cabin, or cabin location, or are travelling with family or friends you want to be near, then we suggest you do not book as a “Lock It In” GTY booking.  At times, we may extend other promotional guaranteed booking offers.  Suite layouts and benefits vary by category.  If you book two or more cruises to be taken back to back and either one or all the  cruises are booked as a “Lock It In” GTY Booking there is the possibility that you will be allocated different cabins/suites on each cruise, therefore requiring a move between cabins/suites on the  changeover day between your back to back cruises.  
 

3. “LIV It Up” Offer

1.     Offer Terms. This rider details the terms and conditions of our “LIV It Up” Offer. If applicable to a person’s paid-for-booked Voyage, you may be eligible for a complimentary upgrade in accordance with the terms below.


2.     Applicability/Offer Details.
   2.1. The first 540 people to book a reservation during the 54 hour window between 4:55 p.m. EST February 2, 2020 through 10:55 p.m. EST February 4, 2020 (“Booking Window”) for a Voyage with a sail date between April 1, 2020 and up to May 27, 2020 inclusive (“Eligible Voyage”), may be eligible for a complimentary upgrade of their cabin or suite subject to inventory availability and exclusions below.
   2.2.  Subject to the Exclusions set forth in section 3 below, this Offer is combinable with other offers. We reserve the right to modify this Offer at any time.
   2.3.  Determination of the first 540 people who book will be based on a data pull of those people who booked during the Booking Window and paid for an Eligible Voyage as of 10:56 p.m. on February 4, 2020.  Under our Booking Policies, given the short period before the Eligible Voyages, the Voyage must be paid in full.   To view our Booking Policies, see https://www.virginvoyages.com/addl-terms-and-conditions, and click on “Payments.”  If inventory availability allows for an upgrade, Virgin Voyages will notify you by email.

 
3.     Exclusions/Caveats.
   3.1.    The following categories are excluded: Massive Suite, Solo Sea View, Solo Insider, Social Insider, and all “Lock It In Rate” categories.  Some categories are excluded due to their nature: for instance, some categories are single-, triple-, or quadruple-occupancy, or have a specific pricing scheme (i.e., all the “Lock It In Rate” cabins).

   3.2.    Any existing booking is excluded from this Offer.  
   3.3.    The “First Mate Rates” Offer is excluded from this Offer.  “Lock it In”/Guaranteed Booking may not be combined with this Offer.  
   3.4   Eligible upgrades provided at a booking level and not on a Circle level.
   3.5.      Where an upgrade is provided under the “LIV It Up” Offer, any Sailor Loot provided through the Wave promotion will remain based on your original booked category.
   3.6   All Eligible Voyages are subject to Virgin Voyages’ cancellation policies.  

4. On Us + Sailor Loot Wave Offer

Version: December 12, 2019      
                                                 

1.  Offer Terms.  These terms detail the “On Us + Sailor Loot Wave Offer.”  We’re offering onboard credit to any suite or cabin bookings; see section 2.  Additionally, we’re offering onboard value “On Us” to the organizer of group travel, that is, the “Circle Leader;” see section 3.

2.   Onboard Credit.  We will provide an onboard credit for each suite or cabin booked during the eligibility period valued as follows.  
      2.1  Eligibility Period.  This offer is open to anyone who books a suite or cabin between 12:01 a.m. EDT  December 18, 2019 through 23:59 p.m. EST February 14, 2020 for an eligible voyage.  See section 4 below for eligible voyages. (*** Offer extended until 11:59 pm EST March 31, 2020***)
      2.2  You will see this onboard credit labelled as “Sailor Loot” in your account, unless you’re in a Circle (see Section 3), in which case it will be labelled “Circle Bounty:” 

  • RockStar and Mega Rockstar Suites: $400 per cabin
  • Sea Terrace Cabins: $200 per cabin
  • Insider & Sea View Cabins: $100 per cabin

3.  Circle Leaders.  Additionally, we offer the following to anyone who organizes or creates a group sailing of ten or more cabins, that is, a “Circle.”  A “Circle” is our brand parlance for group travel.  

3.1.  Eligibility Period.  This offer is open to anyone who organizes or creates a Circle (i.e., the “Circle Leader”) between 12:01 a.m. EDT January 1, 2020 through 23:59 p.m. EST February 14, 2020 for an eligible voyage.  See section 4 below for eligible voyages. (*** Offer extended until 11:59 pm EST March 31, 2020***)

3.2.  To create a Circle, contact Virgin Voyages Sailor Services by calling +1 954-488-2955 or visiting us at our Contact Us page.

3.3.  We will provide an amount (i.e., the “Circle Chest” in our brand parlance) calculated as follows for use by the Circle Leader as set forth in section 3.5.

Calculation:  we will total 10% of the highest value cabins or suites, in increments of ten cabins or suites, by precedence in accordance with the following list:

Marketing Meta Cat VV Cabin
Type
VV Cabin
Description
Category 
Rank
Mega RockStar Suites SM Massive Suite 1
  SF Fab Suite 2
  SP Posh Suite 3
  SG Posh Suite 4
  MZ Mega RockStar Suite Lock It In Rate 5
RockStar Suites SB Brilliant Suite 6
  SCB Cheeky Corner Suite - Biggest Terrace 7
  SCE Cheeky Corner Suite - Even Bigger Terrace 8
  SCP Cheeky Corner Suite - Pretty Big Terrace 9
  SS Seriously Suite 10
  SAB Sweet Aft Suite - Biggest Terrace 11
  SAE Sweet Aft Suite - Even Bigger Terrace 12
  SAP Sweet Aft Suite - Pretty Big Terrace 13
  RZ RockStar Suite Lock It In Rate 14
Sea Terrace TX XL Sea Terrace 15
  TC Central Sea Terrace 16
  TR The Sea Terrace 17
  TL Ltd View Sea Terrace 18
  TZ Sea Terrace Lock It In Rate 19
  V1 Solo Sea View 20
  VW The Sea View 21
  VZ Sea View Lock It In Rate 22
  I1 Solo Insider 23
  IN The Insider 24
  I4 Social Insider 25
  IZ Insider Lock It In Rate 26


To illustrate:
Example 1
 

If your Circle has You will get as the Circle Guest
3 “Brilliant Suites” 10% of 3 “Brilliant Suite” voyage fares
6 “XL Sea Terrace” Cabins 10% of 6 “XL Sea View Terrace”  voyage fares
3 “The Insider” Cabins 10% of 1 “The Insider” voyage fare

In other words, the circle has 12 total cabins or suites, so the Circle Leader will receive 10% of the voyage fares of the highest precedence 10 suites or cabins

Example 2 
 

If your Circle has You will get as the Circle Guest
4 “Cheeky Corner Suites – Pretty Big  Terrace” 10% of 4 “Cheeky Corner Suites – Pretty Big  Terrace” voyage fares
14 “XL Sea View Terrace” Cabins 10% of 14 “XL Sea View Terrace” voyage fares
7 “Social Insider” Cabins 10% of 2 “Social Insider” Cabin voyage fares

In other words, the circle has 25 total cabins or suites, so you will receive 10% of the voyage fares of the highest precedence 20 suites or cabins

3.4.  If, prior to embarkation, a higher precedence suite or cabin is added to the Circle, Virgin Voyages will recalculate the Circle Chest to account for the newly added higher precedented suite or cabin. Correspondingly, Virgin Voyages will recalculate if a higher precedence suite or cabin is removed from the Circle.

3.5.  The Circle Chest may be used in one of three ways, subject to section 4.3:
        (i)    It may be applied to the voyage fare of the Circle Leader.  If the amount of the Circle Chest exceeds the voyage fare of the Circle Leader, the remaining funds may not be redeemable for cash, but may be applied in accord with (ii) or (iii) below.
        (ii)    Allocated in accord with the Circle Leader’s discretion between any number of the suites or cabins in the Circle.
        (iii)    Applied to a Master Funded Account for the benefit of the Circle as determined by the Circle Leader (e.g., for closed Circle party, shore excursions, etc.

4.  Caveats/Exclusions.

4.1. Subject to this section 4, these offers are combinable with other offers. We reserve the right to modify these offers at any time.

4.2  Any full-ship accommodation voyages (i.e., charter voyages) and contractual Circles are excluded from these offers.

4.3.  Any unallocated Circle Chest or onboard credit expires at the voyage end, i.e., upon disembarkation.  Circle Chest and onboard credits are not redeemable for cash.  

4.4. “Lock it In Rate” bookings are eligible for this promotion. Calculations for Circle Chest and Onboard Credits will be at the “Lock It In Rate,” regardless whether you are ultimately moved to a higher precedence suite or cabin.  “Lock it In Rate” bookings are bound by “Lock It In Rate” terms and conditions, which shall prevail in case of conflict with these On Us + Sailor Loot Circle Offer Terms.

4.5.  Any Circle Chest amounts generated inside 120 days prior to the Sail Date may only be applied to a Master Funded Account.  

4.6.  For Scarlet Lady voyages: The Onboard Credit offer in section 2 applies to voyages departing on or after April 1, 2020.  The Circle Leader offer in section 3 applies to voyages departing on or after July 1, 2020.  

4.7.  For Valiant Lady voyages: The Onboard Credit offer in section 2 applies to voyages departing on or after May 2, 2021.  The Circle Leader offer in section 3 applies to voyages departing on or after June 6, 2021.  

5. Champagne Sailings Offer

1. Offer Terms. This rider details the terms and conditions of our Champagne Sailings Offer. If applicable to your reservation and Voyage, the terms below are binding on us and you upon receipt of your booking confirmation email.

2. Applicability/Offer Details.

2.1. For anyone who creates a reservation between 7:00 a.m. EDT  October 9, 2019 through 11:59 p.m. EST November 30, 2019 for a Voyage with a sail date between April 1, 2020 and up to May 27, 2020 inclusive:
         2.1.1. We will add one (1) bottle of Moët & Chandon Impérial® as an add-on to your reservation, limit one per Cabin.

2.2. For anyone with a reservation for a Voyage with a sail date outside the period between April 1, 2020 through May 27, 2020 inclusive, but changes their reservation to a Voyage inside this window, we will automatically add one (1) bottle of Moët & Chandon Impérial to your reservation, one per cabin. Such change must be made by 11:59 p.m. EST November 30, 2019.

2.3. For anyone with a reservation for a Voyage with a sail date inside the period between April 1, 2020 through May 27, 2020 inclusive, but changes their reservation to a Voyage outside this window, we will automatically removeone (1) bottle of Moët & Chandon Impérial from your reservation.

2.4. Subject to section 3 below, this Offer is combinable with other offers. We reserve the right to modify this Offer.

3. Exclusions.

3.1. Any full-ship accommodation voyages (i.e., charter voyages) are excluded from this Offer.

3.2. Limit one bottle of champagne among all offers, i.e., anyone already receiving a bottle of champagne from a different offer will not receive a second bottle.
 

6. Half Off All Deposits Offer

1. Offer Terms. This rider details the terms and conditions of our Half Off All Deposits Offer and may affect your Ticket Contract. If applicable to your reservation and Voyage, the terms below are binding on us and you upon receipt of your booking confirmation email and this rider becomes integrated into your Ticket Contract.

2. Applicability/Offer Details.

2.1. For anyone who creates a reservation between 7:00 a.m. EDT October 9, 2019 through 11:59 p.m. EST November 30, 2019 for a Voyage with a sail date between April 1, 2020 and April 30, 2021 inclusive:
       2.1.1. We will require a reduced deposit of 10% of the Voyage fare.

2.2. For anyone who booked a Voyage prior to October 9, 2019 where you have paid a 20% deposit, no adjustment to that deposit will be made.

2.3. Subject to section 3 below, this offer is combinable with all of our other offers. We reserve the right to modify this Offer.

3. Exclusions.

3.1. Any full-ship accommodation voyages (i.e., charter voyages) are excluded from this Offer.

3.2 Tour operator bookings are excluded from this Offer.