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Offer Terms & Conditions

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Offer Terms & Conditions
Version: September 15, 2020
1. Flexible Booking Policy

Updated: September 15, 2020

 

  1. Effective immediately we have established temporary increased flexibility to our booking policies.  These modified policies are:

    For Voyages departing in 2020, regardless of when booked:

  • Final payment is due sixty (60) days before you sail (the standard deadline is 120 days prior to voyage)

For Reservations booked by 11:59:59 PM Eastern Standard Time 10 December 2020 (you must be booked (that is, deposit for the voyage accepted by Virgin Voyages) by this deadline for this policy to apply to you.  After this, our standard cancellation policy in our Ticket Contract applies):

  • You may cancel up to two days before your trip (the “Eligible Cancellation Window”) and receive 100% Future Voyage Credit (FVC)
  • Move your booking to any of our voyages currently on sale, up to two days before your voyage
  • Move your booking to a voyage of higher or lower value (and not just of a higher value, as is usually the case), up to two days before your voyage
  • Move your booking an unlimited number of times (not just once), up to two days before your voyage
  • Move your bookings free of charge, up to two days before your voyage
  • This flexible policy also applies to group travel (i.e., non-contracted “Circles” in our brand parlance)
  • After 11:59:00 PM Eastern Standard Time 10 December 2020, our standard cancellation policy in our Ticket Contract applies

This policy modifies Virgin Voyages’ standard Booking Policies; it may be modified or withdrawn at any time without notice.

 

  1. Details of Virgin Voyages’ Flexible Booking Policy:  

 Period before departure within which written notice of cancellation is received by Virgin Voyages

Cancellation charges (percentage of fare)

From the date of booking until two (2) days prior to departure (see Notes 1, 2)

0%

From two (2) days prior to departure until departure (see Note 1)

100%

 

Note 1: To illustrate, if your voyage departs on 6 June 2021, you must cancel by midnight 4 June 2021 to get your FVC.  If you cancel at 12:01 a.m. on 4 June 2021, the 100% cancellation fee applies.

 

Note 2: Other implications of this policy.  By cancelling in the Eligible Cancellation Window, the components of your trip will be handled as follows:

  • Voyage Fare: you will receive a FVC for amount paid less refunds.
  • Taxes & Fees: you will be refunded.
  • Bookables (e.g., Shore Excursions, Bar Tab): you will be refunded.
  • Voyage Protection: will not be refunded.  You must make a valid claim with Aon in order to get any kind of funds back.
  • Hotel add-on (booked through Virgin Voyages): 100% penalty within 45 days of check-in.
  • Air add-on (booked through Virgin Voyages): 100% penalty within 45 days of departure.

These policies supersede any information you may have previously received. If you have already submitted a transfer or cancellation based on the previous policy, we will honor this and we will be in touch with confirmation in due course.  Similarly, if we issued you a 200% FVC from a past cancellation, that remains in effect.  

2. Mega RockStar Offer

MegaRockStar 3rd and 4th Free Offer Terms and Conditions

1.Offer Terms.  These terms detail the “MegaRockStar 3rd and 4th Free” Offer.  Starting February 27, 2020, we’re offering our passengers (that is, “Sailors” in our branding voice) a $0 Voyage Fare for each 3rd and 4th Sailor traveling in Mega RockStar cabins during any sailings from April 1, 2020 through May 27, 2020.  

2.  Restrictions and Exclusions.

2.1 The “MegaRockStar 3rd and 4th Free” Offer only applies to new bookings. We are unable to add Sailors to existing bookings (no cancellations or rebooking allowed).

2.2 The 3rd and 4th Sailors are required to pay all applicable taxes and port fees for the cruise sailing.

2.3 The “MegaRockStar 3rd and 4th Free” Offer is combinable with existing WAVE offer only.  It is not combinable with any other offer. 

2.4 The “MegaRockStar 3rd and 4th Free” Offer is subject to change at any time. 

3. First Mates Commissions

3.1  Eligible for First Mates commission on taxes and fees paid by the 3rd and 4th Sailors.

3. Bar Tab Offer

Bar Tab Terms and Conditions (***UPDATED & EXTENDED***)

1.  Offer Terms.  These terms detail the “Bar Tab” Offer.  We’re offering our passengers (that is, “Sailors” in our branding voice) the opportunity to pre-pay their on-board bar tabs in $300 U.S. dollar increments on Eligible Voyages (see section 2.4 below).  Virgin Voyages will then add a bonus $50 U.S. dollar credit to that Sailor’s folio.  Bar Tabs may be purchased up to 11:59:59 p.m. the day before the voyage sets sail.  In addition, if a Bar Tab is purchased before 11:59:59 p.m. June 30, 2020 for an Eligible Voyage, we’ll add an additional bonus $50 U.S. dollar credit to that Sailor’s folio (that is, a total bonus of a $100 Bar Tab).


Travel Agents (or “First Mates” in our branding voice) can purchase a prepaid Bar Tab for their Sailors and earn commission on the purchase amount.


Prepay Bar Tabs may be purchased by calling Virgin Voyages prior to sailing, or through your First Mate. 
 

2.  Caveats/Exclusions.


2.1  The Bar Tab can only be used on drink purchases (a) onboard our ships or (b) at The Beach Club at Bimini. It may not be transferred to pay for other experiences e.g. Spa or Shore Things, and any unused Bar Tab credit (both purchased and bonus) will not be refunded to the Sailor at the end of the voyage.  It may not be transferred to another user (though one may purchase bar drinks for another Sailor).  Bar Tab may be cancelled, with a refund, until 24 hours from the voyage sail date.  Should the voyage date change, the Bar Tab may be transferred to the new voyage. Bar Tab is likely not insurable.


2.2  First Mates do not earn commission on the bonus value we give Sailors on us.  To the extent Bar Tab is purchased, First Mate’s Commission on Bar Tab (10%) to be paid post-voyage with other pre-voyage sales commission, provided Sailor makes the voyage and does not cancel the Bar Tab before the voyage.


2.3  Promotional Bonus: Virgin Voyages will add an additional bonus $50 U.S. dollar Bar Tab credit to a Sailor’s folio, on top of the $50 bonus detailed in Section 1 above, for any Bar Tab purchase made through 11:59:59 p.m. June 30, 2020 on Eligible Voyages (see Section 2.4 below). 

2.4  Sailor loses the  bonus portion if the reservation is cancelled, even if later re-instated.

2.5  Eligible Voyages:
Scarlet Lady: Voyages departing July 15, 2020 and August 7, 2020 through July 28, 2021
Valiant Lady: Voyages departing May 2, 2021 through October 17, 2021

4. “Lock It In” Guaranteed (GTY) Bookings

At our discretion we may offer a GTY Booking at our “Lock It In” rate. This means you may book a cabin of a guaranteed minimum category type at a reduced rate, i.e., our “Lock It In” rate.  This is separate from our “Oversell Guarantee,” in which we guarantee you the cabin/suite you book, unless we oversell, in which case you may be upgraded at no additional cost.
The benefits to you of a “Lock It In” GTY Booking are that, after your booking has been confirmed:

  • We may (at our discretion) upgrade your cabin to one of a superior Category or superior MetaCategory to that originally booked at no extra charge to you.
  • You are ‘guaranteed’ the minimum Category of cabin we agreed to offer at the time of booking (your “Lock It In” rate category). 
  • The cabin we allocate will be suitable for the number of Guests occupying it.  

We categorize cabins in “MetaCategories,” then “Categories” of cabins. Those MetaCategories and Categories are listed in decreasing precedence (that is, the lowest precedence is at bottom):
 

Meta Category Category Category Rank
Mega Rockstar Quarters Massive Suite 1
  Fab Suite 2
  Posh Suite 3
  Posh Suite 4
  Mega RockStar Quarters Lock It In Rate  5
RockStar Quarters Brilliant Suite 6
  Cheeky Corner Suite - Biggest Terrace 7
  Cheeky Corner Suite - Even Bigger Terrace 8
  Cheeky Corner Suite - Pretty Big Terrace 9
  Seriously Suite 10
  Sweet Aft Suite - Biggest Terrace 11
  Sweet Aft Suite - Even Bigger Terrace 12
  Sweet Aft Suite - Pretty Big Terrace 13
  RockStar Quarters Lock It In Rate 14

Sea Terrace Cabins

XL Sea Terrace 15
  Central Sea Terrace 16
  The Sea Terrace 17
  Ltd View Sea Terrace 18
  Sea Terrace Lock It In Rate 19

Sea View Cabins

Solo Sea View 20
  The Sea View 21
  Sea View Lock It In Rate 22
Insider Cabins Solo Insider 23
  The Insider 24
  Social Insider 25
  Insider Lock It In Rate 26

 

In exchange for the reduced price and chance for upgrade, there are restrictions imposed:  

  • Once your cabin has been allocated to you as a “Lock It In” GTY Booking, we are unable to accept any changes requested by you or your Travel Agent.  
  • Your ability to change cruises is affected: you are restricted from changing your cruise date, and you will not get a future voyage credit if you do.
  • You may not know your cabin number until your Sail Date.  This is because we may assign your cabin up to (and including) the day you actually sail. 


By way of example, if you book a “Sea Terrace” cabin as a Lock It In GTY Booking, that is, the “Sea Terrance Lock It In Rate,” you (1) will pay a lower price than you would otherwise for a Sea Terrace Cabin, and (2) you may be upgraded to a “XL Sea Terrace” or an even higher category.  However, (3) you are locked-in to that cruise date such that you will not get a refund or a future voyage credit if you cancel, (4) you may not know your cabin until you check in on your sail date, and (5) you may not be permitted to change your Cabin once it is assigned.

Our normal Booking Policies apply, see https://www.virginvoyages.com/addl-terms-and-conditions; in particular the “Booking Policies,” “Payment,” “Cancellation Policy” sections.

If you have a specific requirement regarding your cabin, or cabin location, or are travelling with family or friends you want to be near, then we suggest you do not book as a “Lock It In” GTY booking.  At times, we may extend other promotional guaranteed booking offers.  Suite layouts and benefits vary by category.  If you book two or more cruises to be taken back to back and either one or all the  cruises are booked as a “Lock It In” GTY Booking there is the possibility that you will be allocated different cabins/suites on each cruise, therefore requiring a move between cabins/suites on the  changeover day between your back to back cruises.  
 

5. “LIV It Up” Offer

1.     Offer Terms. This rider details the terms and conditions of our “LIV It Up” Offer. If applicable to a person’s paid-for-booked Voyage, you may be eligible for a complimentary upgrade in accordance with the terms below.


2.     Applicability/Offer Details.
   2.1. The first 540 people to book a reservation during the 54 hour window between 4:55 p.m. EST February 2, 2020 through 10:55 p.m. EST February 4, 2020 (“Booking Window”) for a Voyage with a sail date between April 1, 2020 and up to May 27, 2020 inclusive (“Eligible Voyage”), may be eligible for a complimentary upgrade of their cabin or suite subject to inventory availability and exclusions below.
   2.2.  Subject to the Exclusions set forth in section 3 below, this Offer is combinable with other offers. We reserve the right to modify this Offer at any time.
   2.3.  Determination of the first 540 people who book will be based on a data pull of those people who booked during the Booking Window and paid for an Eligible Voyage as of 10:56 p.m. on February 4, 2020.  Under our Booking Policies, given the short period before the Eligible Voyages, the Voyage must be paid in full.   To view our Booking Policies, see https://www.virginvoyages.com/addl-terms-and-conditions, and click on “Payments.”  If inventory availability allows for an upgrade, Virgin Voyages will notify you by email.

 
3.     Exclusions/Caveats.
   3.1.    The following categories are excluded: Massive Suite, Solo Sea View, Solo Insider, Social Insider, and all “Lock It In Rate” categories.  Some categories are excluded due to their nature: for instance, some categories are single-, triple-, or quadruple-occupancy, or have a specific pricing scheme (i.e., all the “Lock It In Rate” cabins).

   3.2.    Any existing booking is excluded from this Offer.  
   3.3.    The “First Mate Rates” Offer is excluded from this Offer.  “Lock it In”/Guaranteed Booking may not be combined with this Offer.  
   3.4   Eligible upgrades provided at a booking level and not on a Circle level.
   3.5.      Where an upgrade is provided under the “LIV It Up” Offer, any Sailor Loot provided through the Wave promotion will remain based on your original booked category.
   3.6   All Eligible Voyages are subject to Virgin Voyages’ cancellation policies.  

6. On Us + Sailor Loot Wave Offer

Sailor Loot Wave Offer Terms (***UPDATED & EXTENDED***)                                                          
1. Offer Terms.  These terms detail the “Sailor Loot Wave Offer,” which is extended and increased effective March 12, 2020.  We’re offering onboard credit to any suite or cabin bookings; see Section 2.  

2. Onboard Credit.  We will provide an onboard credit for each suite or cabin booked during the eligibility period valued as follows.  
      2.1  Eligibility Period.  This offer is open to anyone who books a suite or cabin between 12:00:01 a.m. EDT  March 12, 2020 through 11:59:59 p.m. EST June 30, 2020 for an eligible voyage.  See Section 3.6 below for eligible voyages.  
      2.2  You will see this onboard credit labelled as “Sailor Loot” in your account, unless you’re in a Circle (see Section 3), in which case it will be labelled “Circle Bounty:” 

  • RockStar and Mega Rockstar Quarters: $500 per cabin
  • Sea Terrace Cabins: $300 per cabin
  • Insider & Sea View Cabins: $150 per cabin

3.  Caveats/Exclusions.

3.1.  Only Sailors who booked after March 12, 2020 are eligible for the increased Sailor Loot associated with this Offer.

3.2      Subject to this Section 3, these offers are combinable with other offers. We reserve the right to modify these offers at any time.

3.3   Any full-ship accommodation voyages (i.e., charter voyages) and contractual Circles are excluded from these offers.

3.4  Any unallocated onboard credit expires at the voyage end, i.e., upon disembarkation.  Circle Chest and onboard credits are not redeemable for cash.  

3.5  “Lock it In Rate” bookings are eligible for this promotion.  Calculations for Sailor Loot in Section 2.2 will be at the “Lock It In Rate,” regardless whether you are ultimately moved to a higher precedence suite or cabin.  “Lock it In Rate” bookings are bound by “Lock It In Rate” terms and conditions, which shall prevail in case of conflict with these Sailor Loot Wave Offer Terms.

3.6   Eligible Voyages
Scarlet Lady: Voyages departing July 15, 2020 and August 7, 2020 through July 28, 2021
Valiant Lady: Voyages departing May 2, 2021 through October 17, 2021

7. Champagne Sailings Offer

1. Offer Terms. This rider details the terms and conditions of our Champagne Sailings Offer. If applicable to your reservation and Voyage, the terms below are binding on us and you upon receipt of your booking confirmation email.

2. Applicability/Offer Details.

2.1. For anyone who creates a reservation between 7:00 a.m. EDT  October 9, 2019 through 11:59 p.m. EST November 30, 2019 for a Voyage with a sail date between April 1, 2020 and up to May 27, 2020 inclusive:
         2.1.1. We will add one (1) bottle of Moët & Chandon Impérial® as an add-on to your reservation, limit one per Cabin.

2.2. For anyone with a reservation for a Voyage with a sail date outside the period between April 1, 2020 through May 27, 2020 inclusive, but changes their reservation to a Voyage inside this window, we will automatically add one (1) bottle of Moët & Chandon Impérial to your reservation, one per cabin. Such change must be made by 11:59 p.m. EST November 30, 2019.

2.3. For anyone with a reservation for a Voyage with a sail date inside the period between April 1, 2020 through May 27, 2020 inclusive, but changes their reservation to a Voyage outside this window, we will automatically removeone (1) bottle of Moët & Chandon Impérial from your reservation.

2.4. Subject to section 3 below, this Offer is combinable with other offers. We reserve the right to modify this Offer.

3. Exclusions.

3.1. Any full-ship accommodation voyages (i.e., charter voyages) are excluded from this Offer.

3.2. Limit one bottle of champagne among all offers, i.e., anyone already receiving a bottle of champagne from a different offer will not receive a second bottle.
 

8. Half Off All Deposits Offer

1. Offer Terms. This rider details the terms and conditions of our Half Off All Deposits Offer and may affect your Ticket Contract. If applicable to your reservation and Voyage, the terms below are binding on us and you upon receipt of your booking confirmation email and this rider becomes integrated into your Ticket Contract.

2. Applicability/Offer Details.

2.1. For anyone who creates a reservation between 7:00 a.m. EDT October 9, 2019 through 11:59 p.m. EST November 30, 2019 for a Voyage with a sail date between April 1, 2020 and April 30, 2021 inclusive:
       2.1.1. We will require a reduced deposit of 10% of the Voyage fare.

2.2. For anyone who booked a Voyage prior to October 9, 2019 where you have paid a 20% deposit, no adjustment to that deposit will be made.

2.3. Subject to section 3 below, this offer is combinable with all of our other offers. We reserve the right to modify this Offer.

3. Exclusions.

3.1. Any full-ship accommodation voyages (i.e., charter voyages) are excluded from this Offer.

3.2 Tour operator bookings are excluded from this Offer.