ACCESSIBILITY

Service Animals

We all love animals, but our beautiful ships were not built or designed specifically with animals in mind. However, we do know the importance of service animals, specifically service dogs and those are always welcome! Sailors are required to contract sailor services in advance.

Fur Friends

Service Dogs

Service animals are dogs individually trained to work or perform tasks for the benefit of an individual with a disability (e.g., guide dogs, psychiatric service dogs). The task(s) performed by the dog must be directly related to the person’s disability. Individuals with disabilities will generally be permitted to access the ship’s public spaces accompanied by their service animals. Emotional support animals are not service animals and will not be allowed on board.

ADA Service Animals

When traveling with a Service Animal, review our policies prior to your sailing date.

- Sailors requiring the assistance of a service dog need to bring vaccination documents. Please contact Sailor Services (sailorservices@virginvoyages.com) at least 14 days before your voyage date to submit all documents required for them to set sail.

- Sailors must provide copies of the dog’s current vaccination records that show all shots are up-to-date (including Rabies), as well as a USDA or International Health Certificate.

- Many of our ports of call have established strict entry requirements for animals. Sailors traveling with working service dogs must visit the Department of Agriculture website or their service animal’s veterinarian to determine each destination country’s policy regarding the admission of working service dogs.

- You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records. You will be asked to submit their records once aboard.

- Sailors are responsible for bringing all food and medication.

- If your itinerary includes a visit to Grand Turk, the Turks and Caicos Islands requires service dogs to travel with the necessary documentation (including an import license) regardless of whether or not the service dog will disembark in Grand Turk. Grand Turk also has breed restrictions as per their Dogs Control Ordinance 2014. No import license shall be issued to the restricted breeds. Any restricted breed service dog or any service dog with all the proper documentation will not be able to board the ship at embarkation.

Virgin Voyages cannot take any responsibility for whether the port authorities will allow any service animal off the ship in any port.

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