Virgin Voyages Help & Support
All transaction on board will be purchased with your wearable
How do I pay for onboard expenses?
You can pay for any onboard expenses using your personal onboard account, via your band. In our retail areas, you'll also be able to pay directly with a credit card.
How much are gratuities?
We've already taken care of taking care of the crew. So, don't worry, the tips are on us.
Is there a fuel supplement charge?
Nope, there is no charge for fuel supplements. We've got you covered.
What are the methods of payment on board?
All transactions on board will be purchased with your onboard account. Funds can be loaded and applied to your account with cash, Visa, MasterCard, Discover and American Express. Currencies accepted onboard is USD, so some Sailors may incur foreign transaction fees by their credit card company.
Can I withdraw cash on board?
Yes, there will be an ATM available.
How do I track my wallet/folio balance?
You can view your folio, and all your purchases, within the Sailor App.
How do I pay for onboard purchases?
All purchases can be made with The Band and a simple tap of your wrist.
Can I have more than one credit card on my folio account?
While you can only have one card on file at a time, if you need or want to change your credit card, feel free to visit Sailor Services on Deck 5 to make the swap.
Will an authorization hold be placed on my credit card once on board?
Yes. Upon embarkation, we place a “hold” on your credit card on file (just like land-based hotels) for an initial $250 USD authorization. Outside of the initial authorization, we will submit incremental authorizations throughout the voyage to cover additional charges. Rest assured, we will only post one final folio total on disembarkation day, and pending holds will be released within 24-72 hours after the voyage by your credit card bank.
Will I be able to exchange cash for local currency on board?
The ship will have an ATM on board providing US currency on Caribbean sailings and Euros on Mediterranean sailings. Any currency exchanges will need to be conducted on land before embarking.