Virgin Voyages Help & Support
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Help & Support
- The Days at Sea
- Miscellaneous
Miscellaneous
Are there going to be any religious services offered onboard?
We do not host religious services on board.
Will there be assistance to claim a VAT refund on board?
When purchasing VAT taxed items in our Retail stores, be sure to reach out to a member of our Retail Crew for assistance in filling out the form. Our Retail staff will have designated hours to assist with VAT purchases while on board. Hours of assistance can be found in the Daily Line Up and on the Virgin Voyages app. Please ensure to bring the following items with you to the High Street Shops, Deck 6, Portside:
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Passport
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All receipts for onboard retail purchases (services not included)
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Credit or Debit card that the refund will go on
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Valid email address
Is there Wi-Fi on board?
Yes, unlimited WiFi browsing is included for all Sailors. So there's no charge for social media, email, web browsing or messaging. For our Caribbean sailings, an upgraded premium entertainment package will also be available for just a bit extra to support streaming - subject to availability.
A bit like on an airplane, WiFi at sea is restricted. Sailors using either our complimentary basic WiFi network or our Premium WiFi in the Caribbean may connect up to 2 devices simultaneously.
A bit like on an airplane, WiFi at sea is restricted. Sailors using either our complimentary basic WiFi network or our Premium WiFi in the Caribbean may connect up to 2 devices simultaneously.