Virgin Voyages Help & Support for Shore Things and Activities
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Shore Things and Activities
Where do I book a Shore Thing prior to the start of my voyage?
Prior to sailing, Sailors will have the ability to book directly from our Virgin Voyages App, with our Sailor Services Crew or through their travel agent. Payment for Shore Things will be due at the time of booking.
Check out all our Shore Things at https://www.virginvoyages.com/shore-excursions.
Check out all our Shore Things at https://www.virginvoyages.com/shore-excursions.
Where do I book a Shore Thing while on board?
While on board, Sailors can book Shore things directly from our Virgin Voyages App or by stopping by The Chart Room on Deck 7.
What do I do if I miss my Shore Thing departure?
We get it, ship happens! If for any reason you miss your Shore Thing, please reach out to Sailor Services on Deck 5 or our Shore Things Crew, located at The Chart Room on Deck 7.
Where do I catch my transportation pickup for my Shore Thing?
Sailors will be able to locate their Shore Thing meeting point on the Virgin Voyages app.
Will Sailors who purchased Shore Things be prioritized for tenders into the port?
Sailors that have booked Shore Things will have a space reserved on a tender to the port. Sailors will need to meet at the location stated in the Virgin Voyages app 15 minutes prior to their departure time.
How will Sailors be tendered into the port?
Sailors will be transported into the port with our lady ship’s tender boats. Time slots must be reserved ahead of time in the Virgin Voyages app.
How do I reserve a time slot for tenders?
Sailors can select time slots by booking them as a Shore Thing in the Virgin Voyages app.
Can I leave the ship and return the next day during overnight stays?
Yes, Sailors can disembark and stay in port during overnight stays. We advise Sailors to be back on the ship at least one (1) hour prior to the ship’s departure.
Which Shore Things are wheelchair accessible?
Wheelchair-accessible Shore Things are indicated in the Need to Know section in the app. For further questions, details, or assistance regarding wheelchair-accessible Shore Things, please reach out to our Sailor Services Crew through the app or by visiting them on Deck 5.
At what time do I need to be back on the ship before departing from each port?
During days at port, the ship's departure time can be found in the Virgin Voyages App and displayed on screens throughout the ship. We recommend arriving back to the ship an hour before the scheduled departure time.
