Sailors who are

Deaf or hard of hearing

 

We strive to provide our Sailors who are Deaf or hard of hearing with an enjoyable voyage, which includes offering assistance and assistive technology during your voyage. We strongly encourage Sailors who are Deaf or hard of hearing to contact Sailor Services 45 days prior to your voyage to discuss your specific needs. If less notice is provided, Virgin Voyages will make its best efforts to secure your requested accommodation but cannot guarantee its ability to do so. Needs vary from Sailor to Sailor, so this discussion must happen before your voyage.

Amenities and Services

  • A portable kit is available upon request in your cabin that consists of a visual-tactile alert system to alert you if there is knocking at the door, telephone ringing, alarm ringing, or smoke detection.
  • Captioned safety video
  • Assistive listening devices are available in various public spaces
    • The Red Room
    • The Manor
    • The Roundabout
    • The Dock House
    • Aquatic Club
  • Closed-captioned movies are available.
  • We use smartphones and in-cabin technology for messaging with the shipboard Sailor Services crew.
Sailor Services Chat on Virgin Voyages App

American Sign Language interpreting services may be provided for Sailors who are Deaf. A request for sign language interpreting should be made through Sailor Services no later than 45 days prior to sailing.

Requests are subject to a number of considerations, including but not limited to, the availability of interpreters and cabin space. American Sign Language interpreting services can be provided on voyages that depart from and/or return to the U.S. 

If the ASL interpreter request is made less than 45 days prior and an interpreter can not be arranged, assistance will be provided with moving the booking to a later voyage date.
American Sign Language

To get more information or request accessibility assistance on your upcoming voyage, fill out the Accessibility and Medical Request Form or call our Sailor Services Crew.
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