When Brilliant Lady sails into New York City this fall, she’s bringing more than sleek design and wow-worthy amenities. She’s powered by her secret ingredient: an extraordinary Crew. These aren’t just hospitality pros — they’re memory-makers, magic-creators, and the heartbeat of what makes Virgin Voyages unlike anything else at sea.
It’s more than service — it's personal
Picture this: you decide to take a solo vacation, and end up having such a good time that at the end of the cruise, you want to keep in touch with the other Solo Sailors you shared the experience with. Along comes a Crew member with an invite to a message group they created for that purpose. Or picture this: you want to take advantage of our stylish modular cabin design and convert your bed into a sofa during the daytime hours. Your cabin steward notices your preference and starts doing it for you every day when he passes through to clean your cabin.
These aren’t fables — they’re real, spontaneous acts of kindness our Crew have performed over the years for Sailors who have reviewed us on TripAdvisor. Our Crew’s personal touch transforms simple moments into brag-worthy memories you’ll replay long after you’ve unpacked.
Our Crew loves working with us — and it’s mutual
Here’s the thing: happy Crew = happy Sailors. We don’t just hire people to serve drinks or fold towels — we find the kind of personalities who light up a room (or an entire ship). And because we treat our Crew like the icons they are, they actually love being here. We aim to be a breath of fresh air in an industry whose labor practices can vary widely. We offer onboard Crew access to WiFi to keep in touch with their families while they’re at sea. We provide free drinking water (surprisingly, this is NOT a standard across the industry) and welcome Crew to dine at the same award-winning restaurants as our Sailors.
And Sailors notice the difference the second they step on board. When you’ve got a Crew this happy, it’s impossible not to catch their energy. They’re not just doing a job — they’re vibing, joking, remembering your name, and genuinely thrilled to make your day better.
“I came from another brand with the hope that I would see something different, and I can say that it’s definitely different. Different in the relationships between the leaders in our office, between the leaders on board. We’re all one big family… [our leadership is] so humble.” – Martin, Brilliant Lady Crew Member.
Your personal concierge team
From the moment you step onboard, you’re not just another passenger — you’re a Sailor with a Crew who’s got you covered. Your cabin team is your personal base camp, making sure your space is always spotless and stocked. Your dining Crew? Think of them as your culinary BFFs, ready to guide you through crave-worthy flavors and beloved classics. And your entertainment Crew? They’re basically your social directors, whether you’re vibing at The Manor until 2 a.m. or unwinding in a cabana with free drinking water and zero responsibilities.
The faces behind the magic
Brilliant Lady’s Crew is a mix of personalities, talents, and accents from all over the globe — and they bring more than just their incredible service skills. They’re storytellers, entertainers, problem-solvers, and sometimes even mind-readers (seriously, how did they know you wanted that second omelette?).
Every one of them has their own sparkle, whether it’s shouting out your hustle in a workout class or sharing insider tips about the best hidden spots on board. They’re the ones who turn Brilliant Lady into a place that feels like home, but with better lighting and zero chores.
Ready to set sail with the best Crew in the biz?
As Brilliant Lady gears up for her big New York debut, her Crew is just as ready to welcome you aboard. They’ve mastered every detail of the ship, every quirk of the Virgin Voyages experience — and now, they’re counting down the days to meet you, learn your story, and help write the next chapter of your adventure.
Curious about the faces behind the magic? You’re in luck — we’ve put together a behind-the-scenes video to introduce you to the Crew. Get ready to fall in love with the team who’s about to turn your trip into something you’ll brag about long after you’ve docked.
