Shore Things Terms & Conditions

Question mark
If you’re a Sailor from the UK, the below Shore Excursion Terms and Conditions do not apply to you -- refer to the UK Ticket Contract by clicking this link.

Terms & Conditions for Shore Excursions


All arrangements made by Virgin Voyages for Guests (or “Sailors” in our brand voice) or by Guests through Virgin Voyages, for shore excursions and activities, whether these are for (a) tours; (b) air, land or local water transportation; (c) sports related or any other recreational activities; (d) shore accommodations; or (e) for any activity or facility other than those onboard Virgin Voyages’ ships (referred to herein as either “Shore Excursions” or “Shore Things”), are made solely for the Sailor’s convenience and are at the Sailor’s own risk. Even though the arrangements may be sold or made on board the ship or through the Virgin Voyages’ website, Sailor Services, or mobile app, Virgin Voyages does not act on behalf of, supervise, or control the parties or persons who own, furnish, or operate such Shore Things. A Sailor’s participation in any Shore Things is subject to (a) the Sailor’s acceptance of the terms and conditions set forth in the Ticket Contract provided to the Sailor at the time of booking, (b) these terms and conditions which are also referenced on the mobile app and/or on the back of the Shore Things Ticket/Voucher and, (c) depending on the activity, other documents which, among other things, expressly release Virgin Voyages from any liability for such participation. The Sailor’s participation may also be subject to the independent Shore Excursion Operators' own terms and conditions. Virgin Voyages assumes no responsibility for, nor does it guarantee the performance of, any Shore Excursion operator. Sailors acknowledge that Virgin Voyages shall not be liable for losses or injuries arising from the acts or omissions of such Shore Excursion operators.

Shore Things Descriptions
Each individual Shore Things description provides details about the activity, which includes the estimated duration time and physical restrictions or limitations. Participation in Shore Things may require physical exertion and may be potentially hazardous or dangerous. Participation in any Shore Things activity is at Sailor’s own risk. It is the responsibility of each Sailor to determine whether they are capable of engaging in any Shore Excursion activity. All photographs on Virgin Voyages’ website, mobile app, and other marketing materials are provided solely for illustration purposes and may not accurately depict the Shore Things, locations, or activity indicated. The Shore Things itineraries are conducted by the Shore Excursion operators as advertised, however, all such Shore Excursion operators reserve the right to change such itineraries or to omit any place or places or to alter the advertised sequence of the Shore Things in accordance with the conditions and circumstances prevailing at the time of the Shore Things with or without previous notice. Any such change, omission, or alteration made by the Shore Excursion Operators shall be made at their sole discretion, always bearing in mind the safety, convenience and/or best interests of Sailors. Note there is no guarantee that any coaches or buses used for transportation will be air-conditioned. For safety reasons, age, weight, and/or height restrictions may apply to certain Shore Things. These restrictions are imposed by the individual Shore Excursion Operators and must be strictly adhered to. 

The prices for Shore Things may be found on the Virgin Voyages’ website and/or mobile app and may also be obtained onboard from the Shore Things Team. All prices are quoted in U.S. dollars (but may be toggled to reflect prices in UK pounds, Canadian dollars, or Australian dollars), are subject to change without notice, and are only confirmed at the time of booking. Please refer to the individual Shore Things description for additional information on what is or is not included in the price. Shore Things Availability and Schedule Changes: Not all Shore Things are available on every ship. Although Shore Excursion schedules are the most accurate and up to date, please note that schedules are subject to change and that Shore Excursions may be canceled for any reason, including but not limited to, inclement weather. Most Shore Things will operate rain or shine. However, if a Shore Things is canceled, every effort will be made to accommodate Sailors on other available Shore Things.

Cancellation and Refund Policy
Shore Things are subject to cancellation or modification for any reason. To receive a full refund, all Shore Things, except for those discussed further below, must be canceled 48 hours prior to the scheduled Shore Things departure time. Any exceptions to this policy will be noted under each respective Shore Things description on the Virgin Voyages website, Virgin Voyages’ mobile app or as described in the confirmation email for the Shore Things excursion. Cancellations made prior to the 48-hour period will be automatically credited to your account. Shore Things involving hotel accommodations, charter flights, and/or private vehicles must be canceled at least 30 days prior to the scheduled Shore Things departure date or be subject to a cancellation fee for the full amount of the Shore Things activity. Further, Shore Things that are scheduled solely for a private party or gathering must be canceled at least 30 days prior to the scheduled Shore Things departure date or be subject to a cancellation fee for the full amount of the Shore Things activity. For Shore Excursions involving commercial airlines, the respective airline policy will govern and supersede these terms.

Sailors with Disabilities
When booking Shore Things prior to a Voyage, Sailors with disabilities should contact our Shoreside Sailor Services team (through our Contact Us page is best, or call in US 1-954-488-2955; if in the UK call +44-20-3003-4914), or your travel agent or tour operator, who work closely with the shipboard Shore Things Team, who can assist and provide information on accessible Shore Things options during the Voyage. When booking Shore Things during a Voyage, Sailors with disabilities should contact the Shipboard Shore Things Team directly. Accessible Shore Things may be limited or may not be available in some destinations and are subject to availability. For more information on Accessibility, click here.

Virgin Voyages will not be responsible for Sailors’ personal possessions. Do not leave your valuable belongings unattended at any time when traveling on Shore Things.

Shore Excursion operators reserve the right to require a completed liability waiver form for select Shore Things.
Virgin Voyages Spinner