Virgin Voyages FAQs for Accessibility
Accessibility
Yes, we have cabins that can accommodate sailors with mobility needs. Virgin Voyages does not provide mobility devices. You can bring your own or use a vendor to rent a preferred device.
Sailors who use mobility devices should book directly into an accessible cabin during the booking process to guarantee the cabin category of your choosing.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
Sailors who use mobility devices should book directly into an accessible cabin during the booking process to guarantee the cabin category of your choosing.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
If you require accommodation or other special assistance during your voyage (such as an interpreter, alternative format materials, embarkation/disembarkation assistance, dietary restrictions) and/or have any questions regarding accessibility (such as bringing a service dog or oxygen), please contact the Accessibility Team Monday through Friday, 8:00 AM - 6:00 PM EST by calling (954) 372-3721 or email accessibility@virginvoyages.com.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
Yes, our ships have specially designed cabins for Sailors using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible cabin. When booking their cabin Sailors have to attest to their need for an accessible cabin.
A Sailor or their First Mate should complete our Accessibility and Medical Request Form to allow our Accessibility Team to understand your needs and explore reasonable accommodations. Please make every effort to complete the Form at least 45 days in advance of your voyage date. If you are unable to complete the form give our Accessibility Team a call at (954) 372-3721 Monday-Friday 8:00 AM -6:00 PM EST or send them an email at accessibility@virginvoyages.com.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
A Sailor or their First Mate should complete our Accessibility and Medical Request Form to allow our Accessibility Team to understand your needs and explore reasonable accommodations. Please make every effort to complete the Form at least 45 days in advance of your voyage date. If you are unable to complete the form give our Accessibility Team a call at (954) 372-3721 Monday-Friday 8:00 AM -6:00 PM EST or send them an email at accessibility@virginvoyages.com.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
We strive to support a wide range of food allergies and dietary needs. However, because our ships are supplied globally, it may be easier to accommodate certain requests in some regions than others.
While we take precautions to minimize cross-contamination, Virgin Voyages is not an allergen-free environment and there is always a possibility of exposure.
Please note, we do not have allergen-free kitchens and do not offer Halal or Kosher dining options.
While we take precautions to minimize cross-contamination, Virgin Voyages is not an allergen-free environment and there is always a possibility of exposure.
Please note, we do not have allergen-free kitchens and do not offer Halal or Kosher dining options.
Yes, please contact our Accessibility Team to request any specific medical services or needed accommodations.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
To get more information or request accessibility assistance on your upcoming voyage visit our Accessibility Website.
Yes, your service dog is permitted on board. Service dogs are defined as dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, etc. The task(s) performed by the dog must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals and will not be welcomed onboard.
While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas. Care and supervision of the service dog is the sole responsibility of the owner. Our ships will not provide food or care for the dog but will provide designated service animal relief stations onboard that can be set up on Deck 7. Service dogs may not be left unattended in the cabin.
Virgin Voyages reserves the right to remove or exclude a service animal if it is out of control and its handler does not take effective action to control it, it is not housebroken, it poses a direct threat to the health or safety of others, or it is disruptive while on board. Damage to cabins or our ship caused by a service dog will be charged to the handler/occupant's account.
For more information on service dogs in the United States, we invite you to visit the U.S. Department of Justice Service Animal FAQs.
While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas. Care and supervision of the service dog is the sole responsibility of the owner. Our ships will not provide food or care for the dog but will provide designated service animal relief stations onboard that can be set up on Deck 7. Service dogs may not be left unattended in the cabin.
Virgin Voyages reserves the right to remove or exclude a service animal if it is out of control and its handler does not take effective action to control it, it is not housebroken, it poses a direct threat to the health or safety of others, or it is disruptive while on board. Damage to cabins or our ship caused by a service dog will be charged to the handler/occupant's account.
For more information on service dogs in the United States, we invite you to visit the U.S. Department of Justice Service Animal FAQs.
You can give us a ring using your TTY device through the Telecommunications Relay Service. Just dial 711, and ask the Relay Operator to connect you to our Contact the Accessibility Team Monday through Friday, 8:00AM -6:00 PM EST by calling (954) 372-3721.
Yes, we've equipped all elevators, cabin doors, restrooms and entrances to public spaces with Braille for our Sailors.
Yes, Sign Language interpreters for those who are deaf or hard of hearing are available upon request. Please contact the Accessibility Team at least 45 days' notice to make this request. If we are notified less than 45 days prior and an interpreter cannot be arranged, assistance will be provided with booking at a later date.
We provide in-cabin communication devices to accommodate those who are deaf or hard of hearing. Sailors may also message Crew via their smartphone through the Virgin Voyages App or by using their in-cabin tablet. Please contact our Accessibility Team for specific requests and accommodations.
Sailors are permitted to bring oxygen cylinders and equipment on board within the following guidelines:
Sailors must make independent arrangements for the rental, delivery, and return of any oxygen cylinders and related medical equipment. Only 2 cylinders per cabin may be personally hand carried aboard by Sailors. All other quantities must be delivered. Stevedores at the port terminal are unable to coordinate the transfer of oxygen cylinders.
Due to safety concerns and storage limitations, liquid oxygen or large cylinder systems (greater than 680 liters or E / M-24 size) are not permitted, and the types and quantities of oxygen cylinders allowed on board may be limited.
Sailors bringing more than one cylinder must make their own arrangements for transportation to the cruise terminal.
To coordinate an oxygen rental, contact your medical provider who can assist with finding the appropriate rental provider.
While our medical facilities are ready to go with some of the best equipment and medical professionals available for emergencies and short-term medical needs, our facilities are not adequately equipped for this highly specialized, longer-term treatment.
While we are unable to provide this equipment, Sailors who are undergoing peritoneal dialysis or home hemodialysis are permitted to bring their own equipment on board. If you are a dialysis patient please reach out to our Accessibility Team as soon as possible. You can give us a call (954) 372-3721 or email at accessibility@virginvoyages.com.
There are Assisted Listening Devices available in The Manor, The Red Room, The Roundabout on Deck 6, and the Pool Deck on Deck 15.
For accessibility inquiries, please contact the Accessibility Team Monday through Friday from 8:00 am - 6:00 pm EST at 954-372-3721, or email accessibility@virginvoyages.com.
If you have any special requests or need personal accommodations, please contact the Accessibility Team Monday through Friday, 8:00 AM - 6:00 PM EST by calling (954) 372-3721 or your travel agent, and they'll be able to let the ship know precisely what you need!
Absolutely. We encourage Sailors to bring their own distilled water in their carry-on. Just make sure it's in its original, unopened packaging and clearly labeled as distilled water.
Yes! Sailors are welcome to bring their own CPAP machine, tubing, and mask. We recommend packing your CPAP in your carry-on for easy access on embarkation day.
All cabins are equipped with both 110-volt (North American) and 220-volt (European) outlets on both sides of the bed, so your CPAP should be good to go. If you need an extension cord, just ask our Crew, and they'll sort you out.
Yes! If you complete the Accessibility and Medical Request Form at least 45 days before your voyage, we'll have distilled water ready in your cabin when you board — no charge for pre-arranged requests.
Didn't request in advance? Distilled water may still be available onboard for a minimal charge per gallon, though availability isn't guaranteed. Contact our Sailor Services Crew on Deck 5 to arrange it.
Didn't request in advance? Distilled water may still be available onboard for a minimal charge per gallon, though availability isn't guaranteed. Contact our Sailor Services Crew on Deck 5 to arrange it.
Our Crew will always ask about allergies when presenting menus—this is a great opportunity to reiterate your needs. They will be happy to guide you through menu options, highlight ingredients of concern, and suggest suitable alternatives.
While many dishes are prepared to order, some components (such as sauces and dressings) are made in advance and cannot be modified.
We offer a variety of ingredients and alternatives; however, availability may vary as some items are sourced locally depending on where the ship is sailing. You can also explore dining options ahead of your voyage by reviewing menus on our cruise dining website.
While many dishes are prepared to order, some components (such as sauces and dressings) are made in advance and cannot be modified.
We offer a variety of ingredients and alternatives; however, availability may vary as some items are sourced locally depending on where the ship is sailing. You can also explore dining options ahead of your voyage by reviewing menus on our cruise dining website.
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