Virgin Voyages FAQs

Please visit this link for more information regarding Shore Things terms & conditions.

Only a maximum of four (4) My Next Virgin Voyage offers per Sailor can be purchased while onboard. Exceptions beyond four (4) are not likely to be considered in order to align with the My Next Virgin Voyage onboard offer terms & conditions.

An eligible voyage is a full-fare sailing that hasn't used a discounted access key or other low-fare pricing methods (such as gifted cruises, comped casino cruises, or voyages bought with airline points). Reduced rate voyages and certain other booking types are not eligible to earn or receive perks. Please refer to the Terms and Conditions for information on combinability.

The “My Next Virgin Voyage” offer is not combinable with deeply discounted rates (including but not limited to Sweepstakes, Casino, Charters, First Mate Rates, Contracted Group Rates, Lock It In Rates, Florida Resident Rates, Tour Operator Promotional Net Rates, Groups Bar Tab, etc.). For a full list of exclusions, please review the My Next Virgin Voyage Promotional Terms & Conditions.

To cancel a Shore Thing via the app, follow these steps:

1. Open the app and look for the "My Agenda" section
2. Find the Shore Thing you want to cancel in your agenda
3. Click on it and you'll see the option to "cancel"

Please keep in mind that each Shore Things' cancellation policy may vary. Check out the Shore Things Terms and Conditions for more details.

Flexpay gives you the freedom to book your vacation now and pay over time with simple fixed installments. Some plans include interest while some are interest-free. When you’re ready to checkout, just select “Flexpay” as your payment method, complete a short application, and receive a quick decision. Choose the terms of your payment plan, finish checking out, and enjoy your purchase. Then, pay over time with simple, no-surprise monthly payments. Visit here to learn more.

Getting connected to our Ship Wifi is easy and (sea)breezy. Here’s how to do it: 

1. Once aboard, search for the WiFi network “VirginVoyages-SailorWiFi”
2. Once your device is connected, you will be prompted to accept the terms of service. You will log in with your cabin number, including the deck and letter (ex: 10298Z), and date of birth in US format (ex: 04/22/1975). 
3. You can then select the plan of your choosing. 

If the login screen does not automatically display, go to https://wifi-vv.com in your browser. If you have any questions, please speak to the Sailor Services Team on Deck 5.

Yes, it can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply. The “My Next Virgin Voyage Offer” is not combinable with deeply discounted rates (including but not limited to Sweepstakes, Casino, Charters, First Mate Rates, Lock It In Rates, Free Access Key Promotions, First Mate Exclusive Sailor Loots, Contracted Group Rates, Groups Bar Tab, Affinity Loot, Interline Rates,  FL Resident Rates, Tour Operator Net Rates, Best Price Guarantee, etc.). Be sure to check out our Promotional Terms & Conditions for the most up to date information.