Virgin Voyages FAQs

Cancellations must be made at least 24 hours before your treatment begins. If you need to cancel or make changes to your spa appointment, please reach out to your onboard Sailor Services Crew.

Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $150 USD deposit.

Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.

For bookings made on or before October 6, 2025:
Our cancellation policy was created to provide a better experience for our Sailors. Here’s everything you need to know:

• 120+ days before sailing: You’ll have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds go back to your original form of payment.
• After the 7-day grace period (but still before 120 days): You’ll receive a refund on all payments, excluding your deposit. Your deposit will be held as Future Voyage Credit.
• 119–45 days before sailing: All funds paid will convert to Future Voyage Credit, good for any voyage within 1 year of your original start date.
• 44 days or less before sailing: All funds are final. You can, however, transfer your booking to someone else up to 48 hours before departure. (Taxes and fees are always refunded regardless of timing.)

If your voyage was booked through a tour operator or First Mate who bundled your trip with other travel elements (like flights or hotels), their policies may differ. Please reach out to them directly for details.

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

• Lock It In (Standard Cabins & Suites)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Base (Standard Cabins)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Essential (Standard Cabins)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
• Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.

Sailors can reschedule a Shore Thing before the cancellation deadline (24 hours prior to service) unless otherwise noted in the description, which can be found in the Need to Know section in the Virgin Voyages App.

In the event your booking is canceled, Virgin Voyages will follow the standard cancellation policy. If you are eligible for a refund it will be processed to your Flexpay account which will be applied to your balance. For details about refunds to your account, we advise you to contact Flexpay.

Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $150 USD deposit.

Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.

Unlike the Voyage Protection Plan, which must be purchased at the time of booking and covers pre-travel and voyage interruptions, InVoyage Care covers events that happen during your voyage. 

It does not include pre-voyage cancellation protection but offers key benefits like emergency medical coverage, trip delay reimbursement, and baggage protection once you board.

Sailors who wish to cancel a Shore Thing must do so 24 hours before the day it is scheduled. This can be done pre-voyage through the Virgin Voyages App, in the "My Account" section on www.virginvoyages.com, or by contacting Sailor Services. While on board, Sailors can also cancel before the 24-hour cancellation deadline by stopping at The Red Table on Deck 7.

To cancel your ShipEats order:

1. Open the Sailor app and navigate to the “Services” tab, then select the ShipEats section. 
2. Go to “Recent Orders” and locate the one you wish to cancel. Orders that are still in preparation or haven’t been processed yet should have a “Cancel” option. 
3. Click the “Cancel” button below the “Done” button and confirm the cancellation when prompted.

To cancel a Shore Thing via the app, follow these steps:

1. Open the app and look for the "Planner" section
2. Find the Shore Thing you want to cancel in your Planner
3. Click on it and you'll see the option to "cancel"

Please keep in mind that each Shore Things' cancellation policy may vary. Check out the Shore Things Terms and Conditions for more details.

More than 120 days prior to your departure date, you'll need to pay a 20% deposit to secure your booking (but don't forget, you can also hold a booking for 24 hours without any money down up until 45 days). Once you're within 120 days of sailing, the full voyage fare is due at the time of booking. If you need to change your travel plans after this, you still have plenty of options. Just take a look at our cancellation policy or give our Sailor Services Crew or your travel agent a shout for more details.

NONPERFORMANCE REFUND CLAIMS PROCEDURE

Applicable to Voyage Packages where the Voyage embarks passengers in the USA.

THESE ARE THE INSTRUCTIONS ON HOW TO OBTAIN A REFUND IN THE EVENT OF NONPERFORMANCE OF TRANSPORTATION. FOR ANY TERM NOT DEFINED IN THIS PROCEDURE, PLEASE SEE OUR TICKET CONTRACT AVAILABLE AT WWW.VIRGINVOYAGES.COM.

“Nonperformance of Transportation” means cancelling or delaying a Voyage by three (3) or more calendar days, if the Sailor elects not to embark on the delayed Voyage or a substitute Voyage offered by the Company or Carrier. A Sailor's own cancellation does not constitute Nonperformance of Transportation.

In the event of Nonperformance of Transportation, the Sailor may submit a claim for a full refund of all monies paid, including cruise fare, any onboard amenity packages and government fees and taxes.

Refund claims for Nonperformance of Transportation must be submitted in writing with supporting documentation, including the booking confirmation and/or copy of the cruise ticket, proof and amount of payment, the cancellation or delay notice, and must be sent to Virgin Voyages at the following address:

Virgin Cruises Intermediate Limited
1000 S. Pine Island Road, Suite 600
Plantation, FL 33324
ATTN: Nonperformance Claims 

It is recommended that refund claims be sent via certified mail, registered mail or courier service with delivery confirmation. Valid refund claims will be paid within 180 days.

A Sailor can register for the “My Next Virgin Voyage” offer with the Future Voyage Sales Crew aboard any Virgin Voyages ship or directly online via a link on the Virgin Voyages app.

A $150 USD deposit is required to register for a Placeholder to secure the “My Next Virgin Voyage” offer. If booking in currencies other than USD, the deposit will be converted to an equivalent deposit amount in the booking’s currency. After the deposit payment has been completed, the Sailor will receive an email confirmation with a booking reference number. Once the Sailor selects a voyage with this Placeholder booking reference number, a payment for the regular 20% deposit will be due. The booking will be subject to the Cancellation Policy in effect at that time.

Virgin Voyages is committed to providing a safe environment for our Sailors and Crew and reserves the right to deny boarding to any persons convicted of certain felonies, including but not limited to: aggravated physical and/or sexual assault, armed robbery and related offenses, and any other violent crimes. 

Virgin Voyages also reserves the right to access public records containing information about any felonious convictions as part of its Sailor screening process, and to cancel a booking and/or deny embarkation at any time to any individual who has been convicted of these crimes. In the event of such cancellation or denial, the affected individual’s sole recourse shall be a refund of the amount paid to Virgin Voyages for that individual’s own booking, without entitlement to any further damages, loss, expenses, credit, or compensation whatsoever.