Virgin Voyages FAQs

The Virgin Voyages Sailing Club is our exclusive perks program. Keep sailing to earn incredible perks onboard.

Visit our Sailing Club landing page to view all perks available through the program. If you’re not sure how many qualifying voyages you’ve completed, just contact our Sailor Services crew who can help!

It's a breeze! The more you sail the more perks you earn.

Complete one eligible voyage and you're automatically entered into the Sailing Club. Complete two eligible voyages and you unlock Blue Extras to enjoy on your third voyage. After four completed eligible voyages, you'll unlock Deep Blue Extras to enjoy on your fifth eligible.

Access Key or free voyage fare bookings (past/future) do not qualify for Sailing Club eligibility. Any voyage booked using an Access Key does not contribute to the tally of voyages that are eligible to earn perks accrual, nor will Sailing Club members receive perks on Access Key or deeply discounted voyages.

Sailing Club members are entitled to exclusive limited-time offers, which will be available periodically. We will communicate via email when these offers are available, with details about how to take advantage of the booking perk.

An eligible voyage is a full-fare sailing that hasn't used a discounted access key or other low-fare pricing methods (such as gifted cruises, comped casino cruises, or voyages bought with airline points). Reduced rate voyages and certain other booking types are not eligible to earn or receive perks. Please refer to the Terms and Conditions for information on combinability.

Sailors will only receive one Band per sailing. PRO TIP: Book another voyage, and we'll give you a brand new one for that sailing as well ;)

The ship will depart at 8:30 PM.

Before the voyage: If you test positive for COVID, or were exposed to COVID within 10 days of departure, Virgin Voyages will allow you to change your voyage date, or provide a full future voyage credit to use toward a booking at a later time. Taxes and fees and bookable amounts are refunded to the original form of payment. 

At the terminal: While all Sailors no longer require COVID-19 testing prior to their embarkation date, if you are exhibiting symptoms while boarding or indicate on your Health Form that you aren’t feeling well, Virgin Voyages reserves the right to test you and your traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees. If you test positive for COVID, you will not be able to sail but Virgin Voyages will provide a full future voyage credit for use toward a booking at a later date.

Virgin Voyages is committed to providing a safe environment for our Sailors and Crew and reserves the right to deny boarding to any persons convicted of certain felonies, including but not limited to: aggravated physical and/or sexual assault, armed robbery and related offenses, and any other violent crimes. 

Virgin Voyages also reserves the right to access public records containing information about any felonious convictions as part of its Sailor screening process, and to cancel a booking and/or deny embarkation at any time to any individual who has been convicted of these crimes. In the event of such cancellation or denial, the affected individual’s sole recourse shall be a refund of the amount paid to Virgin Voyages for that individual’s own booking, without entitlement to any further damages, loss, expenses, credit, or compensation whatsoever.

From time to time, our friends at Virgin Red offer options to book a select voyage using your points with Virgin. Please visit virginred.com to view current offers.

Yes, you can! Whether you want to switch to a different ship or adjust which Summer Season Pass you’re sailing on, we’ve got you covered. Just let us know, and we’ll help you make the changes to ensure your summer at sea is smooth sailing. Please note that prices for the Summer Season Pass vary by sailing, and if you switch, you will need to pay any difference in fare.

Sailors are no longer required to bring a COVID-19 test result prior to boarding. However, we reserve the right to require testing if a Sailor shows signs of symptoms at the terminal (at no cost to the Sailor).

All cabin categories (except the Massive Suite) are eligible for Level Upgrade based on availability for each sailing.

You bet. We'll have a licensed physician and nurses on board at all times while sailing.

Our Terminal Angels will tag all Sailor's luggage in the lot adjacent to Pier 4 (if facing the pier, it will be to your right). Once tagged, Sailors can then take their luggage to the front of the pier entrance to drop it off with the Porters to be transported to the Ship.

Every Virgin Voyages sailing is an experience created exclusively for adults, and the minimum age to book and sail is 18 years old.

Virgin Voyages plans to release sailing dates about twice a year, likely in the Spring and Fall. Please check back for future dates.

For bookings made on or before October 6, 2025:
Yes! You can change your voyage date up until 45 days before sailing, and the new voyage date can be up to 1 year from the original sailing start date. Any bookable experiences (like dining, Shore Things, or arrival time slots) will need to be rebooked on the new voyage.

For bookings made on or after October 7, 2025:
Your ability to change your voyage date depends on the voyage fare option you selected:

• Lock It In and Base (Standard Cabins): Voyage date changes are not allowed.
• Essential & Premium (Standard Cabins) and RockStar & Mega RockStar Suites (Non-Lock It In): Voyage date changes are allowed up to 45 days before sailing, and the new date must be within 1 year of the original sailing start date.

Most responses are accepted approximately 48 hours prior to your sailing. If you don’t hear back give our Sailor Services a ring at +1 954 488 2955.

Yes, you are welcome to enjoy the overnight in port! Just make sure you’re back onboard by the advertised "all onboard" time to ensure smooth sailing for everyone.

For bookings made on or before October 6, 2025:
Sailors can book dining experiences directly from the Virgin Voyages App, through My Account on VirginVoyages.com, or with Sailor Services starting 60 days before departure. Sailors booked in RockStar and Mega RockStar Quarters can begin booking 120 days before departure.

For bookings made on or after October 7, 2025:
Dining reservations open based on the voyage Fare option selected:

• Lock It In or Base (Standard Cabins): dining opens 15 days before sailing
• Essential (Standard Cabins): dining opens 45 days before sailing
• Premium (Standard Cabins): dining opens 60 days before sailing
• RockStar & Mega RockStar Quarters (Lock It In or Non-Lock It In): dining opens 120 days before sailing

For all bookings:
Other onboard experiences — such as spa treatments, entertainment, and tattoos — are available to reserve once you’re on board. In the meantime, you can preview our entertainment lineup in the Virgin Voyages App, and we’ll notify booked Sailors when pre-voyage reservations open up.

Absolutely! You can bring a different sailing companion on each leg of your Summer Season Pass. It’s the perfect way to explore the world with your favorite people — one voyage at a time!

For bookings made on or before October 6, 2025:
Our cancellation policy was created to provide a better experience for our Sailors. Here’s everything you need to know:

• 120+ days before sailing: You’ll have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds go back to your original form of payment.
• After the 7-day grace period (but still before 120 days): You’ll receive a refund on all payments, excluding your deposit. Your deposit will be held as Future Voyage Credit.
• 119–45 days before sailing: All funds paid will convert to Future Voyage Credit, good for any voyage within 1 year of your original start date.
• 44 days or less before sailing: All funds are final. You can, however, transfer your booking to someone else up to 48 hours before departure. (Taxes and fees are always refunded regardless of timing.)

If your voyage was booked through a tour operator or First Mate who bundled your trip with other travel elements (like flights or hotels), their policies may differ. Please reach out to them directly for details.

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

• Lock It In (Standard Cabins & Suites)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Base (Standard Cabins)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Essential (Standard Cabins)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
• Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.

Every sailing will feature a festival of choice in entertainment made up of bespoke experiences created exclusively for Virgin Voyages. From shows to parties, music and all types of happenings. On our ships, you'll never be bored, pinky promise.

You can purchase InVoyage Care within 14 days before your voyage starts, as long as you've made your final payment. 

If you book within 14 days of sailing, you’ll be able to purchase it starting 8 days after booking.

To ensure a seamless dining experience for your Group, requests can be submitted once the Group is Paid in Full at 120 days. While requests can be submitted upon final payment, all new dining requests will be reviewed and accommodated between 50-46 days prior to the sailing.

The My Next Virgin Voyage offer is exclusive to Sailors sailing on a Virgin Voyages vessel. The onboard offer is only valid for registration throughout the duration of the voyage. Once Sailors have disembarked the vessel, they will no longer be eligible to register for the My Next Virgin Voyage onboard offer.

If the cabin tablet is not working, please report it to Sailor Services on Deck 5 or your Cabin Host so you can get back to smooth sailing! In the meantime, the cabin has a remote control for the TV, physical wall switches for the lights, and a thermostat for room temperature control.

What's a holiday without a few choice cocktails? Your sailing includes our essential drinks and, while we don't have traditional packages, our drink offerings are very reasonably priced. If you're looking to set aside some loot for premium beverages, Sailors can also purchase our Bar Tab before setting sail.

If you are sailing soon, visit the Future Voyage Sales Crew on Deck 7, Midship. They can explain how the offer works and share more information about the unforgettable locations we will visit during our future sailings. For Sailors who have already purchased a My Next Virgin Voyage, please contact our fabulous Sailor Services crew or your travel advisor.

We strongly recommend making your dining reservations pre-voyage. Our six signature restaurants are popular onboard, and reserving early helps you secure your preferred dates and times. We encourage you to book as soon as your window opens to lock in your ideal dining schedule.

Reservations can be made in the Virgin Voyages App, via My Account on VirginVoyages.com, or through your First Mate (travel advisor).

• If your booking was made before October 7, 2025, your pre-voyage dining window depends on your cabin type:
  • RockStar & Mega RockStar Quarters: 60 days before sailing
  • All other cabins: 45 days before sailing 
• If your booking was made on or after October 7, 2025, your pre-voyage dining window will depend on the VoyageFair Choice you selected.
  • Lock It In or Base (Standard Cabins): 15 days before sailing
  • Essential: 45 days before sailing
  • Premium: 60 days before sailing
  • RockStar & Mega RockStar Quarters: 120 days before sailing

Don’t see availability in the app?
We still recommend checking regularly for openings. Cancellations do happen, and additional reservations may become available. Once on board, you may also visit the restaurant or Sailor Services to join a waitlist, as our crew manages no-shows and cancellations. However, please note that space is limited, and all waitlist requests are subject to availability. 

Looking for flexibility?
Virgin Voyages also offers fantastic dining options that don’t require reservations, perfect for a more spontaneous evening:

• The Galley – elevated food hall with global flavors
• The Dock & Dock House – relaxed Mediterranean-inspired small plates
• The Sun Club Café – Hawaiian-Asian inspired bites in a tucked-away setting
• The Pizza Place – made-to-order favorites, perfect late-night
• The Social Club – classic comfort bites and arcade-style fun in a lively setting
• Quickeze – easy grab-and-go bites when you’re on the move around the ship 
• Ship Eats – 24/7 in-cabin dining with a variety of freshly prepared options

With so many incredible choices onboard, you’ll never go hungry — but for our signature restaurants, reserving ahead is the best way to guarantee your experience.

Yes, Sailors become a part of the Virgin Voyages Sailing Club perks program after they sail once on an eligible paid voyage.

Sailor Services (both shoreside and shipboard) along with the Future Voyage Sales team onboard can provide you with this information!

While The Casino is an incredible space that is constantly being activated throughout the day, we do have to follow some gambling guidelines. Therefore, our casino games will open up approximately 30 minutes after sailing from the port, once we're in international waters, and it will stay open up until our Sailors are ready to call it a night - but at least 30 minutes before approaching the port.

While Bar Tab is not available to purchase on board our lady ships, Sailors can pre-purchase their Bar Tab in the Virgin Voyages app or by logging into My Account up until 24 hours prior to sailing. By pre-purchasing a Bar Tab, we'll top you off with an extra bonus on us.

Though you definitely can, you don’t have to. The $150 deposit required to lock in these benefits also works as a placeholder, allowing you to choose your sailing date and itinerary later. Sailors must sail within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted.

Prior to sailing, Sailors will have the ability to book directly from our Virgin Voyages App, on "My Account" on www.virginvoyages.com, with our Sailor Services Crew or through their travel agent. Payment for Shore Things will be due at the time of booking.
Check out all our Shore Things at https://www.virginvoyages.com/shore-excursions.

24 hours prior to sailing, all Sailors are required to fill out a health declaration (aka the health check form) in the Virgin Voyages App. Those who have answered “yes” to any of the questions will be sent to a secondary screening for further evaluation.  We invite your attention to the United States Centers for Disease Control and Prevention’s (“CDC”) general information for cruise ship travelers here.

You’re welcome to bring a beverage into the Redemption reception area when booking a service. However, we ask that you refrain from bringing drinks into the changing and locker areas. Please note that beverages are not allowed in the Thermal Suite to ensure smooth sailing for everyone.

You are welcome to bring a beverage into the Tune-Up. Just remember, this is a place of relaxation, so please enjoy your drink while keeping the calm seas in mind.

You’re welcome to bring a beverage into the Redemption reception area when booking a service. However, we ask that you refrain from bringing drinks into the changing and locker areas. Please note that beverages are not allowed in the Thermal Suite to ensure smooth sailing for everyone.

You are welcome to bring a beverage into the Tune-Up. Just remember, this is a place of relaxation, so please enjoy your drink while keeping the calm seas in mind.

Alcohol laws vary based on where we’re sailing. In the United States, the legal drinking age is 21, and in other ports, we follow that country’s local laws. In international waters, Sailors 18+ may consume alcohol unless otherwise restricted by itinerary.

On our Alaska itineraries, all Sailors must be 21 or older to purchase or consume alcohol onboard.

Sailors must comply with the drinking age laws of the departure port and itinerary, and alcohol cannot be brought on board by anyone under the applicable legal drinking age.

Sailor Loot is our cheeky way of saying onboard credit. Similar to our Bar Tab, you can purchase Sailor Loot before your voyage by contacting Sailor Services. Once on board, Sailors can use it to purchase items like specialty drinks, spa treatments, tattoos, retail, Shore Things, and more!

Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tab.

All Sailor Loot is dedicated to the sailing it is applied to, and any unused funds will not be refunded or rolled over after the voyage ends.

More than 120 days prior to your departure date, you'll need to pay a 20% deposit to secure your booking (but don't forget, you can also hold a booking for 24 hours without any money down up until 45 days). Once you're within 120 days of sailing, the full voyage fare is due at the time of booking. If you need to change your travel plans after this, you still have plenty of options. Just take a look at our cancellation policy or give our Sailor Services Crew or your travel agent a shout for more details.

The My Next Virgin Voyage onboard offer is a discount and onboard credit applicable towards your future sailing. This offer can be secured by placing a $150 deposit while onboard. The offer value depends on the number of nights booked. If booking a voyage between 4 to 5 nights, Sailors will receive a $150 discount + $150 onboard credit. For voyages ranging from 6 to 8 nights, Sailors will receive a $200 discount + $200 onboard credit. For voyages that are 9 nights or longer, Sailors will receive a $250 discount + $250 onboard credit. All values are all listed as USD.

Because the ships are supplied all over the world, it may be easier to meet your specific food allergy requirements in some countries, but very difficult in others. Special dietary requests should be submitted at least 45 days prior to sailing. For requests made with less notice, we will make our best efforts to provide your requested accommodation but cannot guarantee our ability to do so.

We can arrange to have no sugar and low sodium meals for Sailors with those specific medical dietary restrictions upon request.

Please note, Virgin Voyages does not have allergen-free kitchens. We do not offer Halal or Kosher Dining options.

The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will only apply to the Sailor’s future voyage. Sailors can use onboard credit to purchase specialty drinks, spa treatments, tattoos, retail items, Shore Things booked onboard, and more! Onboard credit is often referred to as “Sailor Loot.” Onboard credit can be used in the Casino for gameplay but cannot be cashed out. Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tabs or shore excursions booked before the voyage’s departure date. All Sailor Loot is dedicated to the sailing it is applied to. Unused funds will not be refunded or rolled over after the voyage ends.

As an Adult-by-Design experience, we have an array of carefully selected beer, wine and expert cocktail options ship-wide. If you must bring that rare bottle of red you got in the south of France, we get it. Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags on the day of embarkation (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be collected pre-sailing and returned once your voyage is complete. You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to our security team as you board, and we will hold them until your final night. 

For bookings made on or before October 6, 2025:
Our web-based booking lets you select a specific cabin category, and we’ll assign the best cabin available based on your chosen criteria. If you wish to change your ship location, you can select a new zone on the Web based on availability. If you wish to choose a more specific cabin or suite, you can reach out to our Sailor Services Crew or your travel agent for help.

For bookings made on or after October 7, 2025:
How your cabin is assigned depends on the voyage fare option you selected:

• Lock It In Voyage Fare (Standard Cabins & Suites): Your cabin is booked on a guarantee basis. You’ll secure the category you selected (or higher), but the exact location is assigned closer to sailing. Cabin changes are not allowed.
• Base Voyage Fare (Standard Cabins): Your cabin type is assigned automatically within the category you booked, and cabin changes are not allowed.
• Essential & Premium Voyage Fare (Standard Cabins): You’ll choose your cabin type during booking, and your cabin will be automatically assigned. With these fares, you’ll also have the flexibility to make changes later if availability allows.
• Non-Lock It In Voyage Fare (RockStar & Mega RockStar Suites): Suites are automatically assigned, and cabin changes may be possible depending on availability.

Our voyages require Sailors to have a valid passport with an expiration date at least 6 months after the voyage end date. Additionally, depending on your country of citizenship, certain ports may also require a visa for entry.

However, we understand that spontaneous getaways sometimes occur without sufficient time for passport arrangements. If you fall into this category and you are sailing out of Miami, Los Angeles, Seattle, or New York on an eligible closed-loop voyage, and are a United States citizen, we can make an exception to the passport requirement. In such cases, you will need to present one of the following documents:

• Original valid US Passport
• Original valid US Passport Card
• Original valid Trusted Traveler Card (NEXUS, FAST)

Or one of the below combinations of documents:

• Original or copy of your state-issued birth certificate AND a physical Government-issued photo ID
  • Puerto Rico birth certificates issued prior to July 1, 2010 are not acceptable
  • Hospital-issued birth certificates are not acceptable
• Original Consular Report of Birth Abroad issued by the Department of State AND a physical Government-issued photo ID
• Original Certificate of Naturalization issued by US Citizenship and Immigration Services AND a physical Government-issued photo ID

In the unlikely event of a medical emergency or unexpected departure from the vessel, a passport will be necessary. Please keep in mind, the above guidelines are based on government regulations, which are subject to change at any time.