Virgin Voyages FAQs

Please visit this link for more information regarding Shore Things terms & conditions.

All Sailors will have the ability to book shore excursions (which we like to call our "Shore Things") directly from our Sailor App, through the "My Account" section in www.virginvoyages.com, with our Sailor Services Crew or through a travel agent.

Booking opens 120 days before the voyage start date for all Sailors. Payment is due at the time of booking.

Sailors who are booked in RockStar Quarters may begin booking 135 days before the voyage start date.

The 135-day early access window applies only to the Sailor(s) staying in a RockStar Quarters cabin. It does not extend to any other Sailors on the same voyage who are not booked in RockStar Quarters.
 

Not your average “stock tour” experiences, our Shore Things aim to connect Sailors to paths less traveled within each destination, providing access to local culture and discovery.

Sailors can book Shore Things by visiting the Discover tab on the Sailor App, logging into "My Account", chatting with our Sailor Services Crew or through their travel partner.

All Sailors will be able to book within 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access within 135 days.

Wheelchair-accessible Shore Things are indicated in the Need to Know section within each Shore Thing on the app and website. For further questions, details, or assistance regarding wheelchair-accessible Shore Things, please reach out to our Sailor Services Crew through the App or by visiting them on Deck 5.

To cancel a Shore Thing via the app, follow these steps:

1. Open the app and look for the "Planner" section
2. Find the Shore Thing you want to cancel in your Planner
3. Click on it and you'll see the option to "cancel"

Please keep in mind that each Shore Things' cancellation policy may vary. Check out the Shore Things Terms and Conditions for more details.

What you should wear depends on the specific Shore Thing you’ve chosen. To locate detailed advice on what to wear, please check the 'Need to Know' section on the Sailor App for your selected Shore Thing.

We get it, ship happens! If for any reason you miss your Shore Thing, please reach out to Sailor Services on Deck 5 or our Shore Things Crew, located at The Red Table on Deck 7.

To get the full scoop on what's offered, just swim over to the "Need to Know" section for your chosen Shore Thing. If you don't see any info about food or snacks being included, that means they're not part of the Shore Thing.

Prior to sailing, Sailors will have the ability to book directly from our Virgin Voyages App, on "My Account" on www.virginvoyages.com, with our Sailor Services Crew or through their travel agent. Payment for Shore Things will be due at the time of booking.
Check out all our Shore Things at https://www.virginvoyages.com/shore-excursions.

Sailors can reschedule a Shore Thing before the cancellation deadline (24 hours prior to service) unless otherwise noted in the description, which can be found in the Need to Know section in the Virgin Voyages App.

You can find a list of all available Shore Things in the Sailor App. If you don't see a particular Shore Thing listed, it's no longer available.

Sailors will be able to locate their Shore Thing meeting point on the Virgin Voyages app.

You can pay for your Shore Things through the Virgin Voyages App, "My Account" on www.virginvoyages.com,  or by visiting us on board at the Sailor Services Desk on Deck 5.

While on board, Sailors can book Shore things directly from our Virgin Voyages App or by stopping by The Red Table on Deck 7.

We recommend arriving about 15 minutes ahead of your scheduled Shore Thing.

You'll receive an app notification with the meeting time and location, so you won't miss out on any of the fun!

Sailors who wish to cancel a Shore Thing must do so 24 hours before the day it is scheduled. This can be done pre-voyage through the Virgin Voyages App, in the "My Account" section on www.virginvoyages.com, or by contacting Sailor Services. While on board, Sailors can also cancel before the 24-hour cancellation deadline by stopping at The Red Table on Deck 7.

Sailors that have booked Shore Things will have a space reserved on a tender to the port. Sailors will need to meet at the location stated in the Virgin Voyages app 15 minutes prior to their departure time.

"Some tours may offer food, snacks, and/or drinks, depending on the specific Shore Thing you choose. Some locations may also have facilities or vendors where food and water can be purchased. 

To get the full scoop on what's offered, just swim over to the "Need to Know" section for each Shore Thing. And here's a pro tip: Bring a refillable water bottle with you on your tour – it's a sustainable way to keep refreshed during your voyage!"

Sailors can reserve their preferred tender time slots by booking them as a Shore Thing through the Virgin Voyages app, available onboard starting on embarkation day.

You can give us a ring using your TTY device through the Telecommunications Relay Service. Just dial 711, and ask the Relay Operator to connect you to our Sailor Services Shore Crew at 954-488-2955.

This is how it begins! If you are traveling with fellow Sailors in other cabins, linking your bookings allows you to plan dining, Shore Things, and more together. Please note: linking bookings means any and all Sailors can make or cancel plans on behalf of your group.

The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will only apply to the Sailor’s future voyage. Sailors can use onboard credit to purchase specialty drinks, spa treatments, tattoos, retail items, Shore Things booked onboard, and more! Onboard credit is often referred to as “Sailor Loot.” Onboard credit can be used in the Casino for gameplay but cannot be cashed out. Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tabs or shore excursions booked before the voyage’s departure date. All Sailor Loot is dedicated to the sailing it is applied to. Unused funds will not be refunded or rolled over after the voyage ends.

You can schedule your disembarkation time in the Virgin Voyages App. Just head to “Book a Shore Thing,” select your final port of call, and scroll until you see “Disembarkation Group.” From there, you’ll be able to pick the time that works best for you.

And if you forget—no worries! We’ll send you a reminder when it’s time to choose.

Along with the best price for a Central Sea Terrace, the Summer Season Pass includes: a dedicated pre-voyage concierge to support all of your booking needs, an early access booking window for dining and Shore Things, welcome bubbles to kick off the celebration, Work from Sea Wi-Fi, access to Richard's Rooftop for the first 25 sailors to book, two specialty coffees per day, and Wash & Fold laundry service for each leg of your Voyage.

At Virgin Voyages, we are partnering with Flexpay to provide access to a flexible, pay-over-time financing solution to allow our Sailors the most accessible and affordable options to voyage with us. Sailors can easily apply through Flexpay to pay for their voyage including all associated costs like add-ons and extras such as Voyage Protection and Shore Things. Please visit our Flexpay page for more information about how you can apply.
 

Sailor Loot is our cheeky way of saying onboard credit. Similar to our Bar Tab, you can purchase Sailor Loot before your voyage by contacting Sailor Services. Once on board, Sailors can use it to purchase items like specialty drinks, spa treatments, tattoos, retail, Shore Things, and more!

Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tab.

All Sailor Loot is dedicated to the sailing it is applied to, and any unused funds will not be refunded or rolled over after the voyage ends.

It wouldn't be a Virgin Voyages experience unless you're traveling in style. That's why we're pulling out all the stops to make sure our RockStar Sailors have everything they'll need (and a few extra things, on us). You get WiFi, complimentary dining, free group workouts and entertainment, plus all the essential drinks are included. Our RockStar Quarters Sailors get a little something extra, including: 

• Suites by world-renowned designer Tom Dixon of the Design Research Studio.
• RockStar Services Crew support to accommodate any special requests before and during your voyage
• Early access to bookable experiences on shore and at sea 
• Select beverages on us
• Membership to Richard's Rooftop, an exclusive sun deck for RockStar Quarters Sailors

For bookings made on or before October 6, 2025:
Yes! You can change your voyage date up until 45 days before sailing, and the new voyage date can be up to 1 year from the original sailing start date. Any bookable experiences (like dining, Shore Things, or arrival time slots) will need to be rebooked on the new voyage.

For bookings made on or after October 7, 2025:
Your ability to change your voyage date depends on the voyage fare option you selected:

• Lock It In and Base (Standard Cabins): Voyage date changes are not allowed.
• Essential & Premium (Standard Cabins) and RockStar & Mega RockStar Suites (Non-Lock It In): Voyage date changes are allowed up to 45 days before sailing, and the new date must be within 1 year of the original sailing start date.

Some ports may lack sufficient pier capacity for us to moor our ship alongside. In these instances, we will anchor and use a tender or water shuttle (we’ll refer to these collectively as “tenders”) to transport our Sailors to shore and back. In order to safely board most tenders, Sailors must be able to take steps. If they use a non-motorized wheelchair it must be collapsible. Motorized wheelchairs and mobility scooters are not permitted on tenders unless a roll-on capability between our ship and the tender is available. Roll-on capability on a tender cannot be guaranteed due to a variety of variable factors. Please note that although weather conditions may be acceptable to safely board a tender, changes in the weather may make reboarding to return to the ship dangerous. The final determination of whether any Sailor may board a tender is made by the captain or his/her staff. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

Ports that require tendering can be found at the Ship Transfers & Tenders landing page. 

If guests are unable to tender or disembark due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew is our primary concern.