Flexible Booking Policy
Cancellation Policy
You can change your plans easily more than 180 days before your voyage.
Grace Period
If you book between 180 and 120 days in advance prior to your departure date, you can get all your money back within a week (7 days). Per person taxes and fees will be refunded to the credit card on file.
Cancellations shall be deemed effective at 11:59 p.m. local East Coast United States time on the date Sailor communicates such cancellation.
After Grace Period
After a week (7-day grace period) but still at the 120-day mark before your voyage, you can receive a full refund on any payments, not including your deposit.
For your deposit, you can request a Future Voyage Credit at this time.
Cancellations shall be deemed effective at 11:59 p.m. local East Coast United States time on the date Sailor communicates such cancellation.
Future Voyage Credit (FVC)
Between 119 days up to 45 days from your voyage date, your available options are:
- Receive a “Future Voyage Credit” in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date.
- Change to a new Voyage date up to 1 year after the original Voyage date.
- Submit an insurance claim if travel protection (aka travel insurance) was purchased.
Sailor Swap
- At 44 days from your departure date, all payments are final. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage.
- Change names on the reservation; permissible up to 48 hours before your Voyage sailing date.
Need To Knows
- The date of departure means the date the arrangements you have booked through us start. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins.
- The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation.
- Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin.
- Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company. As always, we recommend you purchase our Voyage Protection.
- If any cancellations result in fewer paying party members than the original number used to determine the price for your booking, we will adjust these items' prices and send you a new invoice with the higher price.
- Cancellations shall be deemed effective at 11:59 p.m. local East Coast United States time on the date Sailor communicates such cancellation.
- We may have special and/or limited booking or cancellation policies in place for limited times, so click here to see the “Offers Terms and Conditions”.
