Virgin Voyages Help & Support

At this time, you will pick up your welcome kit at the port, complete with luggage tags and The Band - your sleek wearable technology made from recycled ocean plastic that will unlock voyage adventures around the ship.

While we have not placed restrictions on Sailor luggage, we recommend limiting the number of bags you bring on board so that we can accommodate all Sailors and ensure a smooth embarkation. We also recommend checking airline restrictions if you're flying.

Our Terminal Angels will tag all Sailor's luggage in the lot adjacent to Pier 4 (if facing the pier, it will be to your right). Once tagged, Sailors can then take their luggage to the front of the pier entrance to drop it off with the Porters to be transported to the Ship.

Sailors can drop off their luggage as early as 10:00 AM.

We understand that not everyone can drop off their luggage at their exact arrival time. So, to make things more convenient for our Sailors, we'll start accepting luggage at Terminal V from 9 AM onwards. 

If you decide to drop off your luggage early, please keep in mind that you should return to the terminal no earlier than 15 minutes before your chosen arrival time. We want to avoid overcrowding and ensure a smooth check-in experience for everyone. 

Just a friendly reminder, there won't be any seating available outside the terminal, and access to the terminal will be limited to Sailors at their scheduled arrival time, which you selected during the check-in process on the Virgin Voyages App. Arriving early doesn't mean you'll get in early, so please plan accordingly.

If you have any special requests or need personal accommodations, please contact our Sailor Services Crew or your travel agent, and they'll be able to let the ship know precisely what you need!

Small quantities of water, protein based drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in hand luggage only. Drinks in bottles (glass or plastic) are not permitted. A small quantity is considered a maximum of twelve (12) sealed, unopened cans/cartons of twelve 12 ounces each or less per person. - If there is a special need for having a specific drink, please contact Sailor Services.

Sailors have the option to drop off their luggage at the Terminal as early as 9:00 AM and can then explore the charm of Old San Juan. 

Pier 4 is located in the heart of Old San Juan and will allow you to immerse yourself in the city's rich history, colorful architecture, and vibrant culture. Discover historic forts, stroll along cobblestone streets, and savor the flavors of Puerto Rican cuisine before embarking on your voyage.

You can refer to our prohibited items list, while also keeping in mind local government guidelines (for example, you must leave seashells at the beach in the Bahamas).

As an Adult-by-Design experience, we have an array of carefully selected beer, wine and expert cocktail options shipwide. If you must bring that rare bottle of red you got in the south of France, we get it. Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be confiscated. You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to our security team as you board, and we will hold them until your final night.