Virgin Voyages Help & Support for Using The Band
Using The Band
What is The Band, and why do I need it?
The Band is an integral part of our Sailors’ experience before, during and after their voyage. It was designed not to feel like a piece of technology but instead like a relaxed, nautical-inspired accessory (that also supports a healthy ocean). With The Band, Sailors can complete touchless payments and gain access to their cabins and quarters.
If I lose my Band on board, will other Sailors be able to use it?
No. The Band, our wearable tech made from recycled ocean plastic, contains a unique encrypted ID that allows us to see your security photo on our Crew devices. When our Crew look after you, we confirm the security photo associated with your band matches the Sailor wearing it.
Will I be able to use my Band on future voyages?
Each Band is dedicated to a specific voyage, so you won't be able to use the same Band on a future voyage. Not to worry, we'll be sure to give you a new one.
The Bands are so fashionable! Can I have more than one?
Sailors will only receive one Band per sailing. PRO TIP: Book another voyage, and we'll give you a brand new one for that sailing as well ;)
I love my red Band, but I want a black one. Can I request a new one?
The colors of our Bands were designed specifically with our Sailors' onboard experience in mind. As part of our RockStar Quarters offerings, Sailors booked in a suite will receive black and gold Bands.
The packaging says The Band is made of recycled plastic. How much comes from the ocean?
The rope material for The Band is built entirely from BIONIC® yarn, and each Band removes two pounds of marine plastic from our oceans.
Can I recycle The Band?
On disembarkation day at Terminal V, you may recycle The Band in one of our collection bins. Leave with incredible memories and the knowledge that you made a positive impact on the high seas - making a difference is that easy! Please note that currently, you may only recycle The Band in Miami at Terminal V. Band recycling will be available in our other home ports soon.
My Band isn't working. What should I do?
Head to Sailor Services on Deck 5 or chat us up on the app, and we'll work on resolving the issue for you.
I lost my Band. What do I do now?
Head to Sailor Services on Deck 5 or chat us up on the app, and we'll be happy to help you get it replaced.
Can I keep my Band?
Of course! We've designed The Band to be equally functional and stylish, with the hope that our Sailors will continue to wear it long after their voyage has ended.