1. Check your WiFi network
Make sure your device is connected to VirginVoyages-Sailor. Not a personal hotspot, not a network you saved from home — this exact one. Pop into your device's WiFi settings to confirm.
2. Turn off your VPN
If you've got a VPN running, switch it off. VPNs reroute your traffic in ways that stop our system from recognizing you're onboard — even when you're standing right in the middle of the ship.
3. Switch off Private/Secure DNS
Some devices and browsers automatically encrypt DNS requests (sometimes called "Private DNS," "Secure DNS," or "DNS over HTTPS"). This needs to be turned off for our sign-in page to load. It's usually tucked into your device or browser's network settings.
Once those three are sorted, refresh this page and you should be good to sail through.
Make sure your device is connected to VirginVoyages-Sailor. Not a personal hotspot, not a network you saved from home — this exact one. Pop into your device's WiFi settings to confirm.
2. Turn off your VPN
If you've got a VPN running, switch it off. VPNs reroute your traffic in ways that stop our system from recognizing you're onboard — even when you're standing right in the middle of the ship.
3. Switch off Private/Secure DNS
Some devices and browsers automatically encrypt DNS requests (sometimes called "Private DNS," "Secure DNS," or "DNS over HTTPS"). This needs to be turned off for our sign-in page to load. It's usually tucked into your device or browser's network settings.
Once those three are sorted, refresh this page and you should be good to sail through.
Still stuck?
No worries — our Crew's got you. Find us at Sailor Services on Deck 5, midship, or dial 0 from any ship phone. We'll get you back online in no time.