Shore Things Policies

Fully Accessible Old Town & Shopping

Explore Cartagena's charm with a guided tour of La Popa, Old Town, and shopping at the Dungeons. Accessible for all guests.

Explore Cartagena's charm and history on this accessible tour. Enjoy a panoramic drive through Manga, visit the Monastery on La Popa Hill, and admire San Felipe Barajas Fort. Discover the Old City, including Plaza de Santa Teresa and Plaza de Bolivar, and shop at the Dungeons' 23 handicraft stores. Accessible for all guests, with no curbs or stairs.

Fully Accessible

This tour is fully accessible and can accommodate sailors who are unable to take steps or have a large mobility device.

Shore Thing Highlights

Tour the Old City, including Plaza de Santa Teresa and Plaza de Bolivar
Admire the San Felipe Barajas Fort
Visit the monastery on La Popa Hill
Panoramic drive through Manga

Need to know

This Shore Thing is fully accessible with step-free, curb-free routes and an accessible vehicle equipped with ramp or lift
Only Sailors using a wheelchair can book this tour, as it ensures accessible transportation
Bookings not marked with an accessibility requirement will be removed from this Shore Things inventory
Sailors should visit the Shore Things desk once onboard to advise the staff what kind of wheelchair or scooter they will be using
Please be aware that air conditioning may not be up to Sailors standards
Comfortable walking shoes are recommended
The maximum capacity for this Shore Thing is 4 Sailors, which can include up to 1 wheelchair user and 3 additional Sailors
Travel mates should book Ambulatory Accessible Taormina and Bay of Naxos to travel together in the same vehicle
The maximum capacity for this Shore Thing is 5 Sailors, which can include one wheelchair user
The maximum wheelchair width for this Shore Thing is 35 inches
The maximum wheelchair length for this Shore Thing is 40 inches
For Sailors that do not require wheelchair accessible transportation, we recommend Panoramic Views & Street Art of Cartagena

Experience shores the Virgin way

Local & Immersive Tours
Authentic experiences curated with local operators
A Sustainable Cause
Select tour bookings to help social charities
Peace of Mind
Modify/cancel up to 48hrs before where applicable
Priority Debark in Port
Be first ashore in all our ports of call
Safe and Insured
Our partners are licensed and insured
Transparent Pricing
No hidden costs, all-inclusive Shore Thing prices
Expert Travel Support
Pre-voyage to onboard assistance, always there
Stress-Free Returns
Ship will wait for you in the event of a delay
Convenient Collection
Convenience of one location to shop for your calls

Shore Things are fully refundable to the original form of payment. However, please note that Shore Things are only fully refundable if they are canceled within 48 hours prior to the booked Shore Thing taking place, unless stated otherwise in a specific Shore Thing 'Need to Know' section. If you fail to either (a) cancel within 48 hours of the booked Shore Thing (or alternative time period as may be stated in a specific Shore Thing 'Need to Know' section), or (b) show up for a booked Shore Thing, you will be charged for 100% of the Shore Thing price.

If you make a cancellation prior to the first day of your voyage and within 48 hours (unless otherwise stated in the tour details) of your Shore Thing, you will be refunded to the original form of payment after midnight Eastern Standard Time (EST) on the day of cancellation.

If you make another purchase prior to midnight EST, after canceling a booking eligible for a refund, the credit from the canceled booking will be applied to your new booking. Therefore, you’ll only be charged for the price difference between the canceled and new experience. If you have remaining temporary credit left on your account after you’ve made another experience purchase, the remaining credit will be refunded to your original form of payment after midnight EST.

If you cancel a Shore Thing during your voyage and are eligible for a refund, a credit will be applied to your folio and not to your original form of payment.

Shore Things departure times and/or meeting locations are subject to change. We will make every effort to notify Sailors in advance via the Sailor App of any tour departure and/or meeting changes.

Fully Accessible Old Town & Shopping

Explore Cartagena's charm with a guided tour of La Popa, Old Town, and shopping at the Dungeons. Accessible for all guests.

Shore Thing Highlights

Need to know

Experience shores the Virgin way

Our Shore Things Policies