Option 1
Double Your Value
We want to give you time to consider which option is best for you and your personal circumstances. Your first option is converting your voyage fare to a 200% Future Voyage Credit, based on the amount you’ve paid toward your voyage — which is double the value of your existing paid fare.
The Details
- Please note, if the booking is Paid in Full, that all taxes, fees, bookables and add ons will be refunded to the original form of payment
- Your FVC can be used on any future sailing. You must book with your FVC within 1 year from your original voyage date
- Please also be aware that if this voyage was paid with a pre-existing 200% FVC, we will not be doubling the returned FVC, but will instead return the used portion of your 200% FVC that you used to purchase this voyage
If you'd like to rebook yourself on a voyage during the same (or another time!) - we've also created this handy itinerary PDF that details all the available voyages, during your date and beyond — like our Valiant Lady 7-night voyages out of Barcelona — sailing to gorgeous destinations across Spain, France and Italy. Using the Offer Request form, you can seamlessly specify which voyage you'd like to be rebooked on.
Double Your Value Option + A Complimentary Voyage
As a continuation of the double your value option — where you’ll receive 200% in FVC, Sailors are also eligible for an Access Key for a free voyage if they use any portion of their 200% FVC on a new voyage in 2022.
The Access Key Details
- The Access Key is valid for a The Sea Terrace cabin for two Sailors (one Access Key per booking)
- Sailors must use a portion of the new 200% FVC on the 2022 sailing by July 31st, 2022 to be eligible for an Access Key
- The Sailor will need to pay for taxes and fees — only the voyage fare is comped
- While Sailors may not pay to upgrade, your booking is eligible for the Upgrade Bidding program
- If you select this option, you will receive your Access Key via email
- Your Access Key must be used on a voyage within 2022. Access Key Blackout Dates include:
- Valiant Lady: 7/3/22, 12/30/22
- Scarlet Lady: 7/17/22, 12/4/22, 12/14/22, 12/27/22
Option 2
Full Refund
If you’d prefer not to go with the Double Your Value Option(s) above, you have the option to be fully refunded on everything you paid for your voyage — plus receive a Future Voyage Credit equal to 25% of your paid voyage fare to use on a future sailing date. Please use this form to let us know you'd like this option.
The Details
- Your refund will be returned to your original form of payment once requested
- Please note that your FVC can be used on a sailing within 1 year from your original voyage date
A reminder that you will automatically receive Option 1 (Double Your Value), but if you’d like to select the Full Refund Option here, let us know in the form linked below by July 31st, 2022.
You may have questions, and luckily, we have answers.
Check out our FAQs below.
Why are you delaying the launch of Resilient Lady until May 2023?
There are a number of global challenges that affect travel and particularly the cruise industry, including supply chain issues, crewing challenges and regional uncertainty.
Every decision we make is driven by our commitment to creating a safe and inspiring environment for both Crew and Sailors, and we never want to put ourselves in a position where we could negatively impact our Sailor experience or Crew's well-being.
Every decision we make is driven by our commitment to creating a safe and inspiring environment for both Crew and Sailors, and we never want to put ourselves in a position where we could negatively impact our Sailor experience or Crew's well-being.
Why should I rebook again? My sailing has already been canceled multiple times.
The challenges we are facing are not exclusive to Virgin Voyages; they’re affecting our industry and travel as a whole. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday.
In the meantime, we’d love to welcome you aboard our two beautiful lady ships, Scarlet and Valiant Lady.
In the meantime, we’d love to welcome you aboard our two beautiful lady ships, Scarlet and Valiant Lady.
Will all of my Sailor Loot and promotional offers be honored and applied to my new booking?
We’ll be honoring all promotional offers and Sailor Loot that were applied to your impacted voyage.
I’m traveling in a Circle or group. Is there a special process to handle my booking?
Sailors booked in a Circle will receive the same flexible offers and are not required to choose the same option as others in the group. Our team will be contacting Circle Leaders, but Sailors may also reach out to our Crew to manage each individual booking.
I’m booked on back-to-back sailings. Is there a special process to handle my bookings?
We recognize and appreciate that you’re spending some additional time with us, and we are going to make every effort to accommodate your cabin assignments on new bookings.
How long will it take to see my refund for the voyage?
We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.
How long will it take to receive my travel reimbursement?
Our goal is to process travel reimbursements within 30 days from the time a request is submitted. Reimbursements will be sent to Sailors via a check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).
How long will it take to see the 'Double Your Value' credit on My Account?
We have already begun to process ‘Double Your Value’ credits, and we expect most accounts to be updated by the end of June.
However, we know that each booking is unique and may require some additional love. We are working as quickly as possible to ensure this is reflected accurately on each of our Sailors’ accounts.
However, we know that each booking is unique and may require some additional love. We are working as quickly as possible to ensure this is reflected accurately on each of our Sailors’ accounts.
What voyage dates can I use my new Access Key for?
Access Keys are valid for 2022 voyages on board Scarlet Lady or Valiant Lady in a Sea Terrace cabin for two Sailors. Blackout dates include:
- Valiant Lady: 7/3/22, 12/30/22
- Scarlet Lady: 7/17/22, 12/4/22, 12/14/22, 12/27/22