Sep 07, 2023

Brilliant, Valiant, and Resilient Lady's Impacted Sailings: Offer & Travel Reimbursement Details

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UPDATE ON YOUR UPCOMING VOYAGE
We know how much planning goes into taking time off to go on vacation, and we sincerely apologize for the inconvenience. We want to make sure you have as many options as possible in terms of rebooking or getting a refund if that doesn’t work for you. Please see the details below so you can select the best option.

Option 1

Double Your Value

Rebook Any Ship, Any Date: With Bonus Onboard Credit and Price Guarantee

Choose a new voyage date and we will protect your original voyage fare no matter the duration, as long as it's in the same cabin category. Plus, we'll honor any previous promotions you had when you first booked, including your Bar Tab bonus. If the new date you choose costs less, we'll refund the difference you've already paid. The re-booking window starts on September 11th. You can request your re-booking dates using the form here.
  • As an added benefit, we will include $300 in onboard credit to enjoy when you’re sailing with us
  • Bonus: Rebook by October 11th and receive an additional $300 as a bonus credit, making it a total of $600 in onboard credit
Brilliant Lady

Option 2

Full Refund

Refund: 100% of Your Voyage Fare Back to You

Should you decide not to rebook at this time, you have the option to request a full refund, or we will automatically process your refund after December 28th. You can request a refund using the form here. 100% of the refund amount will go back to your original form of payment.
Refund

Offer Selection and Reimbursement Form

Starting on September 11th, our systems will be all set to rebook your voyage. Once you’ve decided which sailing you’d like, you can use the Offer Request Form to choose any ship on any available date that works for you. If you need help deciding, feel free to check out our handy Sailor Itinerary Options PDF with all our available voyages. If you’d like assistance, please contact your Travel Advisor (First Mate) or Sailor Services to help you find a new voyage date here.

Travel Reimbursement Details 

In many cases, you may be able to move flights associated with your sailing — at no cost or nominal change fee. But if that’s not the case, and to make this (a little) easier, Virgin Voyages will assist with travel penalties up to $500 per person. Simply upload your documentation (receipts, etc.) in the form linked below, and we’ll work to compensate you for incurred costs. We'll review your submissions and provide details on the reimbursement process, which may vary based on your location. If you purchased travel insurance, please reach out to your insurance company for further assistance. Click the button below to fill out the form, and we'll help you get squared away.

 

You may have questions, and luckily, we have answers.

Check out our FAQs below.

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