Sailors Traveling With

Service Animals

 

Virgin Voyages welcomes service dogs trained to do work and/or perform a specific task for a Sailor with a disability. Service animals are ordinarily defined as dogs individually trained to work or perform tasks for the benefit of an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability including but not limited to guiding someone who is blind, alerting and protecting a person who is having a seizure, reminding a person to take prescribed medication, etc.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service dogs and will not be allowed on board.

Generally, Sailors with disabilities are permitted to access the ship’s public spaces accompanied by their service animals. While in public areas, service animals must be on a leash, harness, or other restraining device. Due to health regulations, service animals are not permitted in pools, whirlpools, or spas. Care and supervision of the service animal is the sole responsibility of the owner. Our ships are not required to provide food or care for the service animal. Also, service animals are not permitted to be left unattended inside the cabin. There are designated service animal relief stations onboard that can be set up on Deck 7. Please contact Special Services to discuss details.

Sailors who are traveling with a service animal must obtain the required import permits per the regulations of each country we visit. Please be aware that this process may take weeks or months to complete. Additionally, some countries may not allow the service animal to enter.  Permits for each port of call must be sent to Virgin Voyages prior to sailing. Sailors must bring the original documents required by each port with them and have these available at all times. Sailors traveling with a service animal should contact Virgin Voyages as soon as possible to discuss required documentation, animal relief areas, and the availability of Shore Things.

Care and supervision of the service animal is the sole responsibility of the owner. The service animal must be in the company of its owner at all times, both shipboard and ashore.  Virgin Voyages reserves the right to remove or exclude the service animal if it is out of control and the animal's handler does not take effective action to control it, it is not housebroken, it poses a direct threat to the health, safety of others, or it is disruptive while on board.  Damage to cabins caused by a service animal will be charged to the handler/occupant's account. 

For more information on document requirements, visit:
U.S Department of Agriculture
UK Department of Environment, Food and Rural Affairs
European Union - Travelling with pets and other animals in the EU
Australian Department of Agriculture and Water Resources
Ministry for Primary Industries Manatū Ahu Matua Bringin Dogs to New Zealand 
UAE’s Ministry of Climate Change and Environment
Singapore Animal & Veterinary Service - Assistance dogs
 

To get more information or request accessibility assistance on your upcoming voyage, fill out the Special Services Request Form or call our Sailor Services Crew.

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