Virgin Voyages FAQs

At Virgin Voyages, we completely support our Sailors' desire for a late checkout. With that, boarding generally begins at 2:15 pm, but Sailors must follow their selected Terminal Arrival Time to complete terminal check-in.

Though unlikely, Virgin Voyages reserves the right to refuse booking or deny boarding to anyone that does not comply with the rules and regulations stated in the ticket contract.

You can select your Terminal Arrival Time using the Virgin Voyages App once your voyage is booked. Before you make your selection, make sure to follow the Ready to Sail check-in instructions.

Keep in mind that boarding generally begins at 2:15 pm, but Sailors must follow their selected Terminal Arrival Time to complete their check-in.

24 hours prior to sailing, all Sailors are required to fill out a health declaration (aka the health check form) in the Virgin Voyages App. Those who have answered “yes” to any of the questions will be sent to a secondary screening for further evaluation.  We invite your attention to the United States Centers for Disease Control and Prevention’s (“CDC”) general information for cruise ship travelers here.

You’ll be able to book your bottomless brunch through the Virgin Voyages app once on board.

Sailors are no longer required to bring a COVID-19 test result prior to boarding. However, we reserve the right to require testing if a Sailor shows signs of symptoms at the terminal (at no cost to the Sailor).

Your Reservation ID is confidential — treat it like a password! To keep it secure:

• Do not share your booking ID on social media. Avoid posting screenshots of your app or boarding pass where your reservation number is visible.
• If you suspect your booking has been accessed without your permission, contact Sailor Services immediately.

Sailors should notify Virgin Voyages of any existing high-risk health conditions no later than 48 hours prior to departure. If you need any help determining if you fall into a high-risk group, or to notify us of your high-risk condition, please contact accessibility@virginvoyages.com.

In addition, anyone who has failed the pre-voyage assessment or failed the 24-hour pre-voyage health questionnaire (by answering “yes” to any of the medical questions contained in the health check form) will be required to have a health evaluation with our Ideagen Tritan Medical Care team at the boarding terminal to assess their ability to travel safely.

Any Sailor who is deemed to be in the high-risk group, or who our onboard medical service provider  deems unfit to travel following a health evaluation at the boarding terminal, will not be able to sail with us and will be denied boarding. All Sailors should consider their own individual risk level for severe illness, and make travel decisions based on that — as well as conversations with their doctor prior to booking or sailing with us.

To reiterate, if you have any questions at all about whether you are considered high risk or not, please reach out to healthcheck@virginvoyages.com and we’ll gladly help.

Please discuss with your physician prior to travel. For more information, refer to the links below:
CDC: https://wwwnc.cdc.gov/travel/page/traveler-information-center
UK: https://www.fitfortravel.nhs.uk/destinations.aspx

Congratulations on your new mini-Sailor! In order to set sail, you must be no more than 24 weeks pregnant by the end of the voyage. Upon embarkation at the port, you will need to provide medical documentation confirming your good health, your baby's health, your pregnancy is not considered high-risk, and that you will be no more than 24 weeks pregnant by the end of your sailing. Failure to bring this documentation will result in denial of boarding at your cost.

Virgin Voyages is committed to providing a safe environment for our Sailors and Crew and reserves the right to deny boarding to any persons convicted of certain felonies, including but not limited to: aggravated physical and/or sexual assault, armed robbery and related offenses, and any other violent crimes. 

Virgin Voyages also reserves the right to access public records containing information about any felonious convictions as part of its Sailor screening process, and to cancel a booking and/or deny embarkation at any time to any individual who has been convicted of these crimes. In the event of such cancellation or denial, the affected individual’s sole recourse shall be a refund of the amount paid to Virgin Voyages for that individual’s own booking, without entitlement to any further damages, loss, expenses, credit, or compensation whatsoever.

Before the voyage: If you test positive for COVID, or were exposed to COVID within 10 days of departure, Virgin Voyages will allow you to change your voyage date, or provide a full future voyage credit to use toward a booking at a later time. Taxes and fees and bookable amounts are refunded to the original form of payment. 

At the terminal: While all Sailors no longer require COVID-19 testing prior to their embarkation date, if you are exhibiting symptoms while boarding or indicate on your Health Form that you aren’t feeling well, Virgin Voyages reserves the right to test you and your traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees. If you test positive for COVID, you will not be able to sail but Virgin Voyages will provide a full future voyage credit for use toward a booking at a later date.