When Brilliant Lady sails into New York City this fall, she’s bringing more than sleek design and wow-worthy amenities. She’s powered by her secret ingredient: an extraordinary Crew. These aren’t just hospitality pros — they’re memory-makers, magic-creators, and the heartbeat of what makes Virgin Voyages unlike anything else at sea.
It’s more than service — it's personal
Picture this: you book a Solo Sailor their next big vacation, and they end up having such a good time that at the end of the cruise, they want to keep in touch with the other Solo Sailors they shared the experience with. Along comes a Crew member with an invite to a WhatsApp group they created for that purpose. Or picture this: your Sailors want to take advantage of our stylish modular cabin design and convert their bed into a sofa during the daytime hours. Their cabin steward notices this preference, and starts doing it for them every day when he passes through to clean their cabin.
These aren’t fables — they’re real, spontaneous acts of kindness our Crew have performed over the years for Sailors who have reviewed us on TripAdvisor. The personal connection our Crew forms with Sailors transforms ordinary moments into extraordinary memories that Sailors talk about long after they’re home. This, in turn, converts to return bookings by Sailors who are thrilled with the far-above-average service they received on board.
Our Crew loves working with us, and it’s mutual
Here’s the thing: happy Crew = happy Sailors. We don’t just hire people to serve drinks or fold towels — we find the kind of personalities who light up a room (or an entire ship). And because we treat our Crew like the icons they are, they actually love being here. We aim to be a breath of fresh air in an industry whose labor practices can vary widely. We offer onboard Crew access to WiFi to keep in touch with their families while they’re at sea. We provide free drinking water (surprisingly, this is NOT a standard across the industry) and welcome Crew to dine at the same award-winning restaurants as our Sailors.
And Sailors notice the difference the second they step on board. When you’ve got a Crew this happy, it’s impossible not to catch their energy. They’re not just doing a job — they’re vibing, joking, remembering your Sailors’ names, and happy to make their days better.
“I came from another brand with the hope that I would see something different, and I can say that it’s definitely different. Different in the relationships between the leaders in our office, between the leaders on board. We’re all one big family… [our leadership is] so humble.” – Martin, Brilliant Lady Crew Member.
The faces behind the magic
Brilliant Lady’s Crew is a mix of personalities, talents, and accents from all over the globe — and they bring more than just their incredible service skills. They’re storytellers, entertainers, problem-solvers, and sometimes even mind-readers (seriously, how did they know you wanted that second omelette?).
Our Crew is empowered to think outside the box, to say "yes" when other cruise lines might say "maybe," and to turn every Sailor's vision of the perfect vacation into reality. They’re the ones who turn Brilliant Lady into a place that feels like home, but with better lighting and zero chores.
Your personal concierge team
From the moment yyour Sailors board, they’re not just another passenger — they’re a Sailor with a Crew who’s got them covered. Their cabin team is your personal base camp, making sure their space is always spotless and stocked. Their dining Crew? Think of them as culinary BFFs, ready to guide your Sailors through the many crave-worthy flavors that grace our award-winning onboard menus. And the entertainment Crew? They’re basically your Sailors’ social directors, whether they’re vibing at The Manor until 2 a.m. or unwinding in a cabana with free drinking water and zero responsibilities.
Ready to set sail with the best Crew in the biz?
As Brilliant Lady gears up for her big New York debut, her Crew is just as ready to welcome your Sailors aboard. They’ve mastered every detail of the ship, every quirk of the Virgin Voyages experience — and now, they’re counting down the days to meet your Sailors, learn their stories, and help write the next chapter of their adventure.
Curious about the faces behind the magic? You’re in luck — we’ve put together a behind-the-scenes video to introduce you (and your Sailors) to the Crew. Get ready to fall in love with the team who’s about to turn Brilliant Lady into something Sailors will brag about long after they’ve docked.
