Virgin Voyages Help & Support for Flights and Hotels

If you’re looking to book your entire trip in one step, get in touch with our Sailor Services Crew via phone, email, or chat. Please note that hotels cannot be booked within 45 days prior to sailing.

At this time, we do not offer transfers when booking a hotel through Virgin Voyages.

Yes, Sailors can use Payment FVC towards booking Hotels - not Discount FVC.

If you need to make changes to your existing hotel reservation, here are a few things you need to know:

Dates can be changed up until 45 days prior to sailing (subject to availability) and applicable price changes will apply. If the sailing is within 45 days no changes or new hotel bookings can be made.

Name changes on a hotel booking can be made up until 45 days prior to the voyage. If it is within 45 days special requests must be made. Be sure to give our Sailor Services a ring at 954-488-2955 to make any modifications.

Sailors are not able to upgrade at this time.

Sailors must contact Sailor Services prior to 45 days before arrival. Sailors are unable to cancel reservations within 45 days prior to arrival.

Currently, we are offering 2 property options at each port. Yes, Sailors are able to book their own properties but they will not get the same rate via Virgin Voyages.

Up to 2 Sailors per room.

Bookings must be made at least 45 days prior to arrival.

Yes, Sailors will receive a confirmation from Virgin Voyages.

Sailors should contact Sailor Services and the request will be made to Crew and Sailor Travel.

If you’re looking to book your entire trip in one step, get in touch with our Sailor Services Crew via phone, email, or chat. Please note that air cannot be booked within 5 days prior to the return travel date.

At this time, we do not offer transfers when booking air through Virgin Voyages.

Yes, Sailors can use Payment FVC towards booking Air - not Discount FVC.

To cancel your air reservation (sad face), just contact Sailor Services.

We continue to expand our airline partners to get you where you need to go.

Rules vary depending on the type of fare booked.

Yes, once your flights are good to go, Sailors will receive a confirmation from Virgin Voyages.

Yes, we’ve got you covered.

Sailors interested in selecting their seat assignment must do so directly with the airline.

Frequent flyer miles can only be claimed by directly contacting the airline.

We currently do not offer flight upgrades.