Virgin Voyages Help & Support
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Results for "voyage protection"
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Does Virgin Voyages offer travel insurance?Yes, every Sailor has the opportunity to choose Voyage Protection when booking. If you decide you want to add Voyage Protection after booking, please contact Sailor Services or your travel agent to arrange it prior to making the final payment. Please visit the Aon plan page for more information about Voyage Protection benefits.
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What coverage does Voyage Protection provide?Voyage Protection covers all travel components booked through Virgin Voyages including voyage fare, air, and hotel. Visit the Aon plan page for more information about Voyage Protection benefits.
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Is Voyage Protection refundable?All payments for Voyage Protection are final (non-refundable) after the 10-day grace period if the booking was made more than 120 days before the voyage.
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When can I add Voyage Protection to my booking?Voyage Protection can be purchased at any time before the final payment is made on a booking.
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Can I select the voyage dates, pay for the voyage in full, and then transfer my booking to someone else?Yes! The eligible Sailor must book this offer, and should contact our Sailor Services Crew or their First Mate to schedule their voyage. Once the voyage is confirmed and the booking is made, Sailors can contact Sailor Services any time up to 48 hours prior to the voyage date to change the name(s) on the booking.
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Will the First Mate (travel agent) with whom I booked my last voyage be notified that I’ve locked in this offer?Yes, your First Mate will be notified that you’ve registered for our My Next Virgin Voyage offer and will automatically be added to your new booking, so don’t hesitate to reach out when booking your next voyage or transferring it to your friends and family.
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When does my deposit toward My Next Virgin Voyage expire?Sailors will have two (2) years from the time of putting down a deposit to choose a voyage date and sail. If a Sailor does not book and sail within two (2) years from the moment the deposit was placed, Virgin Voyages will assume that the Sailor has decided not to take advantage of the offer and their deposit will be claimed by Virgin Voyages as a penalty/expired Future Voyage Offer.
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Can I use the MNVV offer on a Circle (group) voyage?If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Circle, then yes. The $300 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if it is booked as a new reservation within the Circle Shell. The My Next Virgin Voyage onboard offer is applicable to new bookings only and cannot be retroactively applied to existing bookings.
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Can the MNVV offer be combined with other offers?Yes, MNVV can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply.
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Can I change my future voyage date at any time?Once a Sailor has chosen a future voyage date, they can only change their voyage up until one (1) year after the original voyage date and Sailors can only move the date of their voyage one (1) time after choosing their original voyage date.
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Is the My Next Virgin Voyage offer transferable to other Sailors?Yes, the current My Next Virgin Voyage (MNVV) offer can be transferred one (1) time to another Sailor following our standard name change policy.
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Is the $300 deposit for the MNVV offer refundable?Once the deposit is made, Sailors will have a 7-day grace period to request a refund. After the grace period, the deposit will be non-refundable.
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How do I book my future voyage once I've locked in the MNVV offer?Scheduling your new voyage online is easy and (sea)breezy. Here’s how to do it:
1. Click the icon of a Sailor with a suitcase (next to the “Book” button) on our homepage and log into My Account.
2. Once you’re logged in, click on “Schedule Voyage” next to the MNVV placeholder on your account dashboard.
3. After reviewing our policies for this offer click “Next”.
4. Select any eligible voyage and cabin type.
5. Complete your booking and make a payment (if necessary).
Once the booking is complete, swim over to My Account to see your new voyage. If you have any questions, please contact your First Mate or our fabulous Sailor Services Crew. -
Do I have to pick a specific voyage date when I place my deposit on board?Though you can, you definitely don’t have to. The $300 deposit required to lock in these perks also works as a placeholder, allowing you to choose your sailing date and itinerary within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted. Keep in mind the pricing and cabin availability are not held until the voyage date is booked. It also pays to think quickly! By selecting your voyage within 60 days, you will be awarded $600 in onboard credit. After 60 days, you will receive $300 in onboard credit.
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Do I have to purchase the My Next Virgin Voyage offer on board or can I book it when I get home?The offer can only be purchased on board, but if you’ve missed your chance, don’t worry! Once your voyage is complete, you can purchase The Lasting Glow offer by placing a $300 deposit within 14 days from disembarkation, and you’ll get $300 in onboard credit to spend on the next one. Be sure to keep an eye on your inbox once you’re back on land.
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Can I pick a specific voyage date for the My Next Virgin Voyage offer when I’m on board?Yes, Sailors can choose a specific voyage date while on board and take advantage of the My Next Virgin Voyage (MNVV) offer by stopping by Get Lost on Deck 7 Midship. Sailors must pay the 20% deposit and our onboard sales team will apply the offer to the booking.
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What is the My Next Virgin Voyage on board offer?The My Next Virgin Voyage onboard offer is a $300 discount off your future booking plus up to $600 in onboard credit, applicable towards your next sailing. Receive $600 in onboard credit when selecting your voyage within 60 days from the purchase date of the offer. Need more time to decide? After 60 days, you will be eligible for $300 to spend onboard during your next adventure.
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What cabin categories are eligible for the MNVV offer?Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for this offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, and Ltd View Sea Terrace are excluded from this offer.
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Can I apply multiple MNVV offers to my booking?Only one MNVV offer can be applied to a booking.
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How many MNVV offers can I purchase?You can purchase up to ten (10) offers for you and your friends.
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Do I have to wear a mask on board?Our most important goal is to keep you safe and healthy, and with emerging variants — we all need to be extra mindful while traveling. Based on local regulations, masks may be required during embarkation and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services.
Masks will be provided on request. We’ll be following local government guidelines at each port as it pertains to mask-wearing, and we ask that you follow the experts’ advice and do the same while traveling.