Virgin Voyages Help & Support for Sailor Services

When available, you can purchase our Premium WiFi service to video call and VOIP home. Or you can choose to turn on cellular services and use our satellite link at sea to make a standard phone call home. Please note that the rates for calls at sea are set by your service provider, so we strongly recommend you check the rates before making a cellular call or using cellular data services on board.

We've already taken care of taking care of our onboard Crew. So, don't worry, the tips are on us. However, if you insist, you're certainly able to leave additional tips with our Crew.

Absolutely. You can find it at the Sailor Services desk on Deck 5.

Yes, unlimited WiFi browsing is included for all Sailors. So there's no charge for social media, email, web browsing or messaging. For our Caribbean sailings, an upgraded premium entertainment package will also be available for just a bit extra to support streaming - subject to availability.

A bit like on an airplane, WiFi at sea is restricted. Sailors using either our complimentary basic WiFi network or our Premium WiFi in the Caribbean may connect up to 2 devices simultaneously.

Sailors can book onboard cabanas once they’re on board, by chatting or visiting our Sailor Services Crew on Deck 5.