Hotel Booking Policy

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The Terms and Conditions of the Booking Hotels with Virgin Voyages.  
 

Version: October 14, 2022

Benefits of Booking Hotels with Virgin Voyages

- Choose from a hand-selected collection of like-minded, forward-focused hotels that align with our Virgin Voyages experience
- Enjoy the before or after the voyage
- Relax and be ready for your voyage or pamper yourself one more day before traveling home 
- No hidden costs - that means no additional resort, access or other fees
- Quality assurance - We guarantee a room of similar or higher caliber
- Day-of onsite assistance to answer any pre-voyage questions

Our Hotel Partners

POLICY 


- Hotels are only able to be booked once the booking is in BK status. 
- If a new booking is created and a hotel is added to the reservation, full payment is required at the time of booking. 
- There are no 24-hour breathers when adding a hotel to an existing voyage booking.
- Hotels cannot be booked within 45 days prior to sailing.

Deposits
Deposits are 20% of full hotel price and are non-refundable outside of grace period (unless insurance was purchased). 
- Outside of 120 days until sailing, a deposit of 20%. 
- Within 120 days of the voyage, final payment is due at the time the hotel is added to the reservation.
- When a hotel is added to an existing voyage booking, hotel deposits are due immediately. 

Grace Period
For new hotel bookings made outside of 120 days, Sailors have 7 days from the voyage booking creation date to cancel and receive a 100% refund of deposit. 

Payments
Full payment is due 120 days before sailing.

Cancellations
Any eligible refunds will be sent to the original form of payment. 

 
Timing Refund
>= 120 days and within 7-day grace period 100% refundable
>= 120 days outside of 7-day grace period 20% deposit is non-refundable - Given as an FVC
<120 and >=45 days FVC for the Hotel Cost
< 45 days No-refundable. 
No new hotel bookings or changes to existing hotel bookings can be made


Voyage Protection
- There is no additional charge to include a hotel in voyage protection. The 8% of voyage fare paid includes hotel coverage.
- Voyage Protection will cover any non-refundable payments made.

Confirmation Emails
- Booking confirmation emails will include hotel name, check-in date, check-out date and room category.
- Sailors will receive an additional confirmation email with hotel booking details from Virgin Voyages within 2-3 business days upon booking.

Modifications
- Hotel dates can be changed up until 45 days prior to voyage (subject to availability). Applicable price increases will apply.  
  • Within 45 days: No changes or new hotels bookings can be made 
- Non-standard room requests must be treated as a special request at any time prior to voyage.
- Name Changes on a hotel booking can be made up until 45 days prior to voyage
  • Within 45 days: special requests must be made.

Special Requests
If a special request needs to be made, do not book yet.

Booking hotels with Virgin Voyages FAQs