Voyage Well

Before the voyage: If you test positive for COVID, or were exposed to COVID within 7 days of departure, Virgin Voyages will allow you to change your voyage date, or provide a full future voyage credit to use toward a booking at a later time. Taxes and fees and bookable amounts are refunded to the original form of payment.

Caribbean Sailings

Prior to arriving at the terminal: Sailors are now welcome to bring a negative COVID-19 test instead of testing at the terminal (either a PCR test: a polymerase chain reaction molecular test, commonly called a “PCR test” or “NAAT test”, or an Antigen Test, also called a rapid antigen test, or a lateral flow test). If you test positive within 48 hours of your embarkation, you won’t be able to sail, but Virgin Voyages will provide a full future voyage credit for use toward a booking at a later date. Taxes, fees, and bookable amounts are refunded to the original form of payment, and the Future Voyage Credit (FVC) can be used as payment for a new voyage booking. The FVC is valid for 12 months — so Sailors have 12 months to make a new booking for any future voyage and redeem their FVC.

At the terminal: If you test positive for COVID, you will not be able to sail but Virgin Voyages will provide a full future voyage credit for use toward a booking at a later date. Taxes, fees, and bookable amounts are refunded to the original form of payment. The Future Voyage Credit (FVC) can be used as payment for a new voyage booking. The FVC is valid for 12 months — so Sailors have 12 months to make a new booking for any future voyage and redeem their FVC.

UK / European Sailings

If you happen to test positive from the free NPH Group at home test or the test taken from your preferred provider within 72 hours of your embarkation time, you will not be able to sail, but Virgin Voyages will provide a full future voyage credit for use toward a booking at a later date. Taxes, fees, and bookable amounts are refunded to the original form of payment. The Future Voyage Credit (FVC) can be used as payment for a new voyage booking. The FVC is valid for 12 months — so Sailors have 12 months to make a new booking for any future voyage and redeem their FVC.

If you were unable to obtain a test prior to sailing, we do offer a limited amount of tests at the terminal for a fee:

UK: £40 GBP ($54 USD) per sailor. 
Barcelona: €40 EUR ($43 USD)

However, if the result of this test is positive you will not be able to sail and the same Future Voyage Credit (FVC) policy will apply.

Please reference our UK & European Sailing sectioning on our Voyage Well page for more information on our updated testing policy.

If you test positive for COVID while on board, we will move you to a Sea Terrace (Balcony) Cabin in a special, safe quarantine zone. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, and WiFi. Virgin Voyages will cover (if required and if Sailors meet all conditions for embarkation): medical care and expenses on the ship, land-based quarantine, travel home for the Sailor and their travel party (aka costs of making any changes to the Sailor’s original travel arrangements home).

We never want you to miss out on even one day, so we’ll also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. For example, if you test positive for COVID — or were in close contact with a positive case — on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days — you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees.

Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. If you need to quarantine in a land based hotel to comply with local regulations, that's on us, as well as the costs of making changes to travel arrangements home at the end of your quarantine period.

We’ll be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. 

Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Those who have answered “yes” to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Please refer to the CDC’s criteria for when not to travel, and note if any of their recommendations apply to you.

• In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship
• This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App — 24 hours prior to sailing
• Sailors cannot board the ship until they have completed this questionnaire
• If Sailors’ responses cause our medical team concern (i.e. a Sailor has answered “Yes” to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding
• The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not
• If deemed not fit to travel, those particular Sailors will be denied boarding 
• We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses
• At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness
•  It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required
• Please read your policy details carefully and bring your policy with you
• If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers

Lastly, just as a final reminder, you cannot travel if you have been advised that you are:

• Experiencing any COVID-19 symptoms
• Self-isolating as a result of COVID-19 symptoms
• Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days
• If you’re unsure as to whether or not you’re in a high-risk health group, please call Sailor Services for additional support

 

Sailors will be required to test negative for COVID-19 prior to boarding our lady ships. Depending on where your traveling, we offer different testing options to help ensure you obtain your results prior to sailing. Please reference our Caribbean or UK & European Sailing sections for the specific testing details.

If you test positive for COVID, you will be denied boarding. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal.

If I test positive at the terminal, do I get my money back?
A Sailor who is denied boarding as a result of a positive COVID test (or who has been in close contact with a positive COVID case) will be given a Future Voyage Credit for the total amount they paid for their voyage. The Future Voyage Credit (FVC) can be used as payment for a new voyage booking. The FVC is valid for 12 months — so Sailors have 12 months to make a new booking for any future voyage and redeem their FVC.

Getting home from the terminal if you test positive for COVID:
Sailors are accountable for all costs incurred for any related travel and accommodation if they are denied boarding due to a positive COVID test, or being in close contact with a positive COVID case. Virgin Voyages highly recommends all Sailors buy travel insurance that explicitly covers COVID-19 related expenses, to avoid any unexpected costs incurred due to denied boarding.

We’ve outlined a few recommendations about approaching travel to and from the ship — the trains, planes, and automobiles in between.

• We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can
• When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols 

Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status.

High Risk groups are defined as:

People who have a weakened immune system

• a blood cancer (such as leukemia or lymphoma)
• a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy)
• an organ or bone marrow transplant
• Primary immunodeficiency is caused by genetic defects that can be inherited. 

 Dementia or other neurological conditions

• Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19.
• Alzheimer’s

Chronic lung and heart diseases

• Asthma, if severe
• Bronchiectasis (thickening of the lungs airways)
• Bronchopulmonary dysplasia (chronic lung disease affecting newborns)
• Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis
• Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis)
• Cystic fibrosis, with or without lung or another solid organ transplant
• Recent Pulmonary embolism (blood clot in the lungs)
• Pulmonary hypertension (high blood pressure in the lungs)
• Severe Heart Failure 
• Coronary bypass within a year

Sailors should notify Virgin Voyages of any existing high-risk health conditions no later than 48 hours prior to departure. If you need any help determining if you fall into a high-risk group, or to notify us of your high-risk condition, please contact healthcheck@virginvoyages.com.

In addition, anyone who has failed the pre-voyage assessment or failed the 24-hour pre-voyage health questionnaire (by answering “yes” to any of the medical questions contained in the health check form) will be required to have a health evaluation with our Vikand Medical Care team at the boarding terminal to assess their ability to travel safely.

Any Sailor who is deemed to be in the high-risk group, or who the Vikand Medical Care team deems unfit to travel following a health evaluation at the boarding terminal, will not be able to sail with us and will be denied boarding. All Sailors should consider their own individual risk level for severe illness, and make travel decisions based on that — as well as conversations with their doctor prior to booking or sailing with us.

To reiterate, if you have any questions at all about whether you are considered high risk or not, please reach out to healthcheck@virginvoyages.com and we’ll gladly help.

Please discuss with your physician prior to travel. For more information, refer to the below links:

• CDC
• UK

If any Sailor is not ready to sail, please know that you can call us or your First Mate up to 48 hours prior to your voyage to rebook or receive a future voyage credit. While we have the utmost confidence in our ability to keep you well, we also want you to know that we have your back if you decide you’d rather sail at a later date.

Please note that at 48 hours (or fewer) prior to boarding, you won’t be able to request a FVC or a change to your voyage — which is in line with our existing flexible booking policy. Any changes need to be made up to 48 hours before the voyage if you’d like to receive 100% FVC. Your agency and/or tour operators may have terms and conditions that apply outside of our policy, so please refer to their specific documentation as well.

We will be requiring that all Sailors and Crew be vaccinated to sail with us. Below you can find a detailed breakdown of our vaccine requirements:

• Proof of vaccination (including brand and dates of doses)
• You must be more than 2 weeks out from your final dose to come aboard

If you test positive for COVID while on board, we will move you to a Sea Terrace Cabin in a special, safe quarantine zone.  You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, and WiFi. Virgin Voyages will cover (if required and if Sailors meet all conditions for embarkation): medical care and expenses on the ship, land-based quarantine, travel home for the Sailor and their travel party (aka costs of making any changes to the Sailor’s original travel arrangements home).

What happens to the people who are traveling with me?
We may, subject to CDC guidelines, need to isolate close contacts for the remainder of the voyage.

Do I get my money back? 
A prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. For example, if you test positive for COVID — or were in close contact with a positive case — on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days — you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees.
 
When do I disembark and how do I get home safely? 
Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Local regulations at the time of disembarkation will dictate if you are able to travel home on the transportation you had planned, or if you’ll need to make alternative arrangements home to comply with local COVID safety guidelines.Virgin Voyages highly recommends all Sailors buy travel insurance that explicitly covers COVID-19 related expenses to help avoid any unexpected costs incurred.

New ~ 48 hour cancellation policy for any booking made prior to March 31st, 2022:
Any booking made before March 31st, 2022 — for any sailing departing up to and including October 15th 2022 — can be canceled up to 48 hours before the voyage departs, for a full refund in the form of a Future Voyage Credit (FVC).

Below you can find a detailed list of everything we’re doing to keep it clean and ship shape by:

• Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed — in addition to sanitizing each cabin between every sail
• Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab — all while using best practices to sanitize and disinfect
• Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you don’t have to worry before touching a door handle or elevator button when you’re with us
   

From keeping the ship fresh with optimal air flow to high-tech purification systems, we’re keeping it all flowing by:

• Using the latest technology from AtmosAir Solutions — an air purification system that disinfects air on board
• Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses — making us the first in our industry to treat 100% of the air on board with this technology
• Our sea terrace ratio is one of the highest in the industry — allowing plenty of access to (salt-infused) fresh air
   

Below you can find a detailed list of everything we’re doing to keep it clean and ship shape by:

• Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period — meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations
• We don’t have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. And there’s no communal food sharing — food is only prepared when it’s ordered and delivered directly to you
• When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up
• Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Frankly, the only lines we like are tan lines

Our Crew members receive regular tests and health checks. Our goal is to ensure all of our crew are fully vaccinated with two shots of a WHO-approved COVID vaccine. 

In addition to vaccinations, we’ll be doing the following for our Crew:

• Bi-weekly testing for the COVID-19 virus for our Crew
• Any Crew members who come into contact with anyone who tests positive for COVID-19 will isolate and take part in additional health checks to stop potential outbreaks 
• Increased Crew uniform cleaning at our laundry facilities with the latest cleaning technology installed; high temperature cleaning that eradicates viruses and harmful bacteria that can live on clothing
• Required gloves and frequent hand washing for high-risk areas of contamination like pre-health check terminal welcome areas, delivery areas, laundry and waste disposal areas
   

Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services.

We’ll provide masks on request for any Sailor who may need or want one while onboard.

While off the ship at each port, we’ll be following local government guidelines as it pertains to mask-wearing and we ask that our Sailors adhere to their local mandates.

We’ll be doing our best to ensure that no matter where we go, we’re considering our Sailors well-being, so here are a few important things to know. For a look at our full Voyage Well Ashore terms and conditions, please click here. At shore we'll be: 

• Managing the arrival and disembarkation times of Sailors and Crew at the port terminals, so that necessary physical distancing is possible
• For all our Shore Things and at The Beach Club at Bimini, we only suggest activities on land that meet the sanitation or physical distancing requirements that we have on the ship
• Sailors can explore ports of call on their own except where local laws and regulations require a booked Shore Thing to disembark. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships
• All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure
• That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators
• All Sailors going ashore will also be required to comply with protocols in each specific port of call
• We encourage Sailors to visit each destination’s official website to familiarize themselves with the local health and safety measures in effect at each port of call

 

In the case of positive COVID-19 cases on board, we’ve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board.

Our quarantine protocol aboard our lady ships is as follows:

• Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team — our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases
• In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols
• Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities
• If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly
• Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis
• It’s important to note that the likelihood of infection is very low due to all passengers being required to be fully vaccinated and test prior to boarding — nevertheless, we are fully prepared for all scenarios
• Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test
• If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period
• Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors

Below we’ve outlined some of the financial details, and how we’ve got your back, in the rare case that there are COVID-19-impaced Sailors:

• A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing
• If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, land-based quarantining, and any change fees incurred for travel arrangements home for you and traveling party
• If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided
• We will also take care of all On-Demand Entertainment Charges from Sailors’ folios during isolation/quarantine
• Please note that all other Ship Eats charges will still be applied to orders e.g. alcohol and specialty drinks

And finally, our contact tracing protocol on board is as follows:

• Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board — doing so allows us to access the ability to contract trace while aboard the ship
• All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered
• Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit 
• If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin
• The quarantine measures detailed above will then apply to the impacted Sailor(s)
• Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that they’ll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors

Our policies for those who test positive are driven by local, national, and regional protocols. Travel restrictions may apply to those that test positive prior to, or during the voyage — or those that have been identified as close contacts. Regulations may include:

• After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or
• After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine

In the United States, and with the help of the U.S. Department of Homeland Security (DHS), and their component agencies, the CDC will place those Sailors on a Do Not Board (DNB) public health travel restrictions list. For more information see Travel Restrictions to Prevent the Spread of Disease. Once public health authorities confirm a Sailor is no longer contagious or at risk of becoming contagious, the CDC will request that DHS remove the person from the DNB list. CDC routinely reviews the DNB list to determine when persons are eligible for removal. 

Outside the United States, we will work with relevant public health authorities to take appropriate actions given the circumstances.

For more information on when not to travel, please reference:

• When NOT to Travel: Avoid Spreading COVID-19 | CDC
• Fit for Travel | NHS
• Travel during the coronavirus pandemic | European Commission

• Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period)
• Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care

Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home.
 

If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. You can also email healthcheck@virginvoyages.com if you return with a positive result.

Ready-to-Sail is required information for every Sailor in a reservation and includes the following:  

• Legal name 
• Date of birth 
• Nationality
• Passport
• Email address
• Visa (if required)
• At some point, we will need proof of your vaccine card, but we’ll expand on that more shortly

Sailors can add/confirm Ready-to-Sail information through any of the following avenues:

• My Account
• Sailor App
• Contacting Sailor Services
• Contacting your travel professional

The Band is your room key, wallet, bar, and restaurant tab all in one — with just one, simple tap. When you arrive at the port and check-in at the terminal, you’ll be able to pick up The Band and start your vacation with digital (sea) breeze.

• My Account
• Sailor App

All Sailors must be at least 18 years old and fully vaccinated with a WHO or FDA approved vaccine against COVID-19.

To be fully vaccinated, you may need two shots of (some of the) COVID-19 vaccines:

• Two shots: If you get a COVID-19 vaccine that requires two shots, you are considered fully vaccinated two weeks after your second shot. Pfizer-BioNTech, Moderna, and Oxford/Astrazeneca COVID-19 vaccines require two shots
• One shot: If you get a COVID-19 vaccine that requires one shot, you are considered fully vaccinated two weeks after your shot. Johnson & Johnson’s Janssen COVID-19 vaccine only requires one shot

If it has been less than two weeks since your shot, or if you still need to get your second shot, you are considered not fully vaccinated and therefore will not be able to sail. 

Please head to our Sailor App to complete the health-check form at least 24 hours before embarkation. If this is not complete, we cannot let you board the ship.

As the world changes, we’re evolving our practices and testing protocols as well. So in light of that, Sailors are welcome to bring a negative COVID-19 test instead of testing at the terminal (either a PCR test: a polymerase chain reaction molecular test, commonly called a “PCR test” or “NAAT test”, or an Antigen Test, also called a rapid antigen test, or a lateral flow test) administered by a health professional in the 48 hours prior to boarding.

We encourage you to bring your own test results if possible so you can travel with peace of mind and significantly speed up your boarding process before hopping aboard our beautiful Scarlet Lady. However, we understand how busy life can be, and will continue to offer free testing at the terminal in the event that you are unable to test prior to arriving at the port.

If you’re able to bring your own negative COVID-19 test results, we will be accepting the following formats: a printed document, an email, a PDF or image of your certified results, or a telehealth/clinician application notification. We will not accept handwritten doctors notes, an image of a test cartridge, or a physical test cartridge.

Whether you are able to bring your own test results or you plan to test at the terminal, be sure to stick to the arrival time you pre-selected in the Sailor App during check-in.
 

Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. In order to do so, here’s what we’re doing and what we’ll need from you:

• Only fully vaccinated Sailors will be allowed to board — and your boarding date must be a full two weeks after your final shot in order to do so
• You must have your proof of vaccination (including brand and dates of doses) with you in order to come aboard
• We will have to deny boarding to any Sailor who has a positive COVID test result
• We will deny boarding to any Sailor whose response is “yes" at boarding to any COVID related questions 
• We will deny boarding if a member traveling in your group has a positive COVID test result
• We aim to sail with our entire crew fully vaccinated
• Our Crew is tested every 2 weeks per CDC standards
• Our Crew will wear masks, and we strongly advise that Sailors do so as well
• A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive

In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Head over to our Sailor App to sign the acknowledge form.

All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home.

When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship:

• Valid government-issued passport
• Proof of vaccination (including brand and dates of doses)

While we’ll leave the creative packing choices up to you, there are a few things we already have on board that you won’t need to bring along. 

• Money for tips
  • We're already taking care of the Crew. The tips are on us
• Hairdryer
  • We've got you (and your hair) covered there
• Power adapters
  • These are already provided in your cabin and/or suites
• Toiletries
  • Your cabin's well stocked with these
• Data roaming worries
  • There's complimentary WiFi on board, so you don’t need to check with your provider about data roaming charges

In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship:

• Illegal Drugs and illegal substances: all illegal drugs, non-prescribed controlled substances, medically prescribed marijuana or synthetic marijuana and CBD products are prohibited
• Firearms and weapons: all firearms and weapons, ammunition, explosives and incendiary devices 
• Replicas of any firearms or ammunition
• Explosives: all explosives, incendiaries and pyrotechnic items 
• Flammable Items: all items with open flames or heating elements are prohibited; with the exception of hair curling irons and hair dryers — which are permitted on board. Flammable items include, but are not limited to, the following:
  • Candles and incense
  • Extension cords and multi-plug power strips 
  • Seasonal and/or celebratory light bulb strings
  • Any appliance with a heating body or element
  • Any flammable liquids, fuels, paints or thinners
  • Aerosols, except for personal care toiletries which are permitted
  • Large batteries
  • Gas torches
  • Flares
  • Hookahs & water hookah pipes
• Knives and sharp objects: all knives with a blade larger than 4 inches are prohibited. Other sharp objects, such as scissors with blades longer than 4 inches, which could reasonably be used as a weapon, are also not allowed
  • Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board
• Hand and power tools
• Martial arts and self-defense items
• Sporting\recreational goods: may include, but are not limited to the following:
  • Baseball and cricket bats
  • Hockey\lacrosse sticks
  • Skateboards and hoverboards
  • Surf boards
  • Golf clubs (permitted, stored in the cabin)
  • Bicycles
  • Scooters, regular or electrical (not for disability related use)
  • Remote-controlled helicopters, airplanes, drones or similar devices
• Disabling or dangerous chemicals:
  • Chlorine
  • Ammonia
  • Bleach
  • Insecticides\pesticides
  • Spray paints
  • Tear gas
  • Pepper sprays\mace
  • Spillable batteries (note: wheelchair batteries are permitted)
  • Small compressed gas cartridges
  • Fire extinguishers (not ship equipment)
  • Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered)
  • HAM Radios
• Liquids / Food
  • Alcoholic beverages, hard liquor, spirits or beer is not allowed. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete
  • Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags.
  • Water or soft drinks in boxes and cans are permitted in hand luggage only
• Ice chests and coolers, except for those permitted for storing medications and items related to dietary restrictions
• Homemade, pre-cooked or perishable foods or open food containers

Any questions, clarifications or exceptions to this list must be requested from the Ship’s Security Officer Only.

Again, we’ll leave the fun packing elements to your discretion (afterall, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them.

What to put in your carry-on:

• Your passport
• Your vaccine card
• Covid test results
• Anything you want to use right away. Swimwear, running shoes, party dress...

Suggestions for things to bring in your suitcase:

• Workout gear
• Comfy shoes for exploring the ship
• Quick dry sports top
• Reef-safe sunscreen
• Reusable water bottle
• Headphones
• Waterproof pouches for valuables
• Seasickness medicine
• Anti wrinkle spray
• Dry shampoo
• A Splash of red for Scarlet Night
• Swimsuit for the Retro-Glam pool party

On the day of your sail, please arrive at the terminal at your selected arrival slot. And for testing purposes, Sailors are now welcome to bring a negative COVID test result taken 48 hours prior to your arrival.

However, we understand how busy life can be, and will continue to offer free testing at the terminal in the event that you are unable to test prior to arriving at the port.

Once your result is verified, you’ll then check in, receive your Band, and board the ship.

Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132.

Below is a list of things you need or can book before you get on board:

• We’ll need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. You can do so on the Sailor App or by contacting Sailor Services
• Dinner reservations at our eateries are available for booking
• Shore Things are open and available for booking as well 

Below is a list of things you can only book once you’re on the ship:

• Redemption Spa and Thermal Suite services 
• Squid Ink appointments
• Lunch and breakfast reservations at our eateries
• Fitness classes 
• Onboard cabanas
• The Dry Dock appointments 
• Stubble and Groom appointments 
• Tune Up & Medi Spa services

 

Ready-to-Sail is required information for every Sailor in a reservation and includes the following:  

• Legal name 
• Date of birth 
• Nationality
• Passport
• Email address
• Visa (if required)
• At some point, we will need proof of your vaccine card, but we’ll expand on that more shortly

Sailors can add/confirm Ready-to-Sail information through any of the following avenues:

• My Account
• Sailor App
• Contacting Sailor Services
• Contacting your travel professional

The Band is your room key, wallet, bar and restaurant tab all in one — with just one, simple tap. When you arrive at the port and check-in at the terminal, you’ll be able to pick up The Band and start your vacation with digital (sea) breeze.

• My Account
• Sailor App

All Sailors must be at least 18 years old and fully vaccinated with a WHO or FDA approved vaccine against COVID-19.

To be fully vaccinated, you may need two shots of (some of the) COVID-19 vaccines:

• Two shots: If you get a COVID-19 vaccine that requires two shots, you are considered fully vaccinated two weeks after your second shot. Pfizer-BioNTech, Moderna, and Oxford/Astrazeneca COVID-19 vaccines require two shots
• One shot: If you get a COVID-19 vaccine that requires one shot, you are considered fully vaccinated two weeks after your shot. Johnson & Johnson’s Janssen COVID-19 vaccine only requires one shot

If it has been less than two weeks since your shot, or if you still need to get your second shot, you are considered not fully vaccinated and therefore will not be able to sail. 

Please head to our Sailor App to complete the health-check form at least 24 hours before embarkation. If this is not complete, we cannot let you board the ship.

With the advancement in travel and access to COVID testing facilities, Sailors will now be required to arrive at the terminal with a negative privately administered RT-PCR Test (or similar NAAT test) or Laboratorial Rapid Antigen test that was administered within 72 hours of boarding. This will not only allow you to get tested at your convenience but also greatly reduce the time you have to spend in the terminal before hopping on our beautiful lady ship.

For our Sailors on Valiant Lady we are currently able to offer a FREE at home option with our approved testing partner. Details will be emailed to you in advance of your sailing. For other locations and sailings, we will update as details are available.

We will be accepting the following tests that have been supervised/administered by a health professional – doctor, nurse, clinician, pharmacy technician, or live telehealth professional:

• PCR: A polymerase chain reaction molecular test, commonly called a “PCR test” or “NAAT test”
• Antigen: An antigen test, also called a rapid antigen test or a lateral flow test

On your embarkation date, Sailors are to bring any of the following accepted formats of testing documentation showing a negative test result: 

• Printed document
• An email
• PDF or Image of a Certified result (not a cartridge or lollypop image)
• Telehealth/Clinicians Application notification

The following test formats will not be accepted:

• A handwritten doctor’s notes
• An image of a test cartridge
• A physical test cartridge or “lollypop”

If for whatever reason you forget, misplace the results, or provide a test that does not meet local regulations, we will be offering a limited number of tests at the terminal for a fee of:

UK: £40 GBP ($54 USD) per sailor. 
Barcelona: €40 EUR ($43 USD) per sailor.

Please be mindful that all Sailors should still arrive at the terminal during their scheduled arrival time slot. Should you arrive early, you will need to wait outside the terminal until your slotted time.

Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. In order to do so, here’s what we’re doing and what we’ll need from you:

• Only fully vaccinated Sailors will be allowed to board — and your boarding date must be a full two weeks after your final shot in order to do so
• You must have your proof of vaccination (including brand and dates of doses) with you in order to come aboard
• We will have to deny boarding to any Sailor who has a positive COVID test result
• We will deny boarding to any Sailor whose response is “yes" at boarding to any COVID related questions 
• We will deny boarding if a member traveling in your group has a positive COVID test result
• We aim to sail with our entire crew fully vaccinated
• Our Crew is tested every 2 weeks per CDC standards
• Our Crew will wear masks, and we strongly advise that Sailors do so as well
• A Future Voyage Credit will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive

All Sailors on board will need to be fully vaccinated, and provide your original, proof of vaccination to come aboard. You are considered fully vaccinated two weeks after your final shot.

We strongly encourage sailors to follow Spain's vaccination policy, that your last dose must be within 270 days to be considered "fully vaccinated". If not, a negative test will be required to enter the country by plane, train, or cruise ship. For more information, please refer to Spain's Travel Health portal.

In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Head over to our Sailor App to sign the acknowledgment form.

All our Sailors are accountable for making plans after disembarkation from the ship — they must get all the appropriate tests and medical clearances that their home country requires prior to flying home.

When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship:

• Valid government-issued passport
• Proof of vaccination (including brand and dates of doses)

While we’ll leave the creative packing choices up to you, there are a few things we already have on board that you won’t need to bring along. 

• Money for tips
  • We're already taking care of the Crew. The tips are on us
• Hairdryer
  • We've got you (and your hair) covered there
• Power adapters
  • These are already provided in your cabin and/or suites
• Toiletries
  • Your cabin's well stocked with these
• Data roaming worries
  • There's complimentary WiFi on board, so you don’t need to check with your provider about data roaming charges. Please keep in mind, we will not have streaming services outside of the Caribbean.

In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship:

• Illegal Drugs and illegal substances: all illegal drugs, non-prescribed controlled substances, medically prescribed marijuana or synthetic marijuana and CBD products are prohibited
• Firearms and weapons: all firearms and weapons, ammunition, explosives and incendiary devices 
• Replicas of any firearms or ammunition
• Explosives: all explosives, incendiaries and pyrotechnic items 
• Flammable Items: all items with open flames or heating elements are prohibited; with the exception of hair curling irons and hair dryers — which are permitted on board. Flammable items include, but are not limited to, the following:
  • Candles and incense
  • Extension cords and multi-plug power strips 
  • Seasonal and/or celebratory light bulb strings
  • Any appliance with a heating body or element
  • Any flammable liquids, fuels, paints or thinners
  • Aerosols, except for personal care toiletries which are permitted
  • Large batteries
  • Gas torches
  • Flares
  • Hookahs & water hookah pipes
• Knives and sharp objects: all knives with a blade larger than 4 inches are prohibited. Other sharp objects, such as scissors with blades longer than 4 inches, which could reasonably be used as a weapon, are also not allowed
  • Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board
• Hand and power tools
• Martial arts and self-defense items
• Sporting\recreational goods: may include, but are not limited to the following:
  • Baseball and cricket bats
  • Hockey\lacrosse sticks
  • Skateboards and hoverboards
  • Surf boards
  • Golf clubs (permitted, stored in the cabin)
  • Bicycles
  • Scooters, regular or electrical (not for disability related use)
  • Remote-controlled helicopters, airplanes, drones or similar devices
• Disabling or dangerous chemicals:
  • Chlorine
  • Ammonia
  • Bleach
  • Insecticides\pesticides
  • Spray paints
  • Tear gas
  • Pepper sprays\mace
  • Spillable batteries (note: wheelchair batteries are permitted)
  • Small compressed gas cartridges
  • Fire extinguishers (not ship equipment)
  • Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered)
  • HAM Radios
• Liquids / Food
  • Alcoholic beverages, hard liquor, spirits or beer is not allowed. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete
  • Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags.
  • Water or soft drinks in boxes and cans are permitted in hand luggage only
• Ice chests and coolers, except for those permitted for storing medications and items related to dietary restrictions
• Homemade, pre-cooked or perishable foods or open food containers

Any questions, clarifications or exceptions to this list must be requested from the Ship’s Security Officer Only.

Again, we’ll leave the fun packing elements to your discretion (afterall, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them.

What to put in your carry-on:

• Your passport
• Your vaccine card
• Negative Covid test result
• Anything you want to use right away. Swimwear, running shoes, party dress...

Suggestions for things to bring in your suitcase:

• Workout gear
• Comfy shoes for exploring the ship
• Quick dry sports top
• Reef-safe sunscreen
• Reusable water bottle
• Headphones
• Waterproof pouches for valuables
• Seasickness medicine
• Anti wrinkle spray
• Dry shampoo
• A Splash of red for Scarlet Night
• Swimsuit for the Retro-Glam pool party

On the day of your sail, please arrive at the terminal at your selected arrival slot. You will be expected to provide a negative COVID test result taken 72 hours prior to your arrival time. Once your result is verified, you’ll then check in, receive your Band, and board the ship.

For sailings out of Portsmouth, you’ll be departing from the terminal located here:
PORTSMOUTH, UK
Portsmouth International Port
Wharf Rd, Portsmouth PO2 8RU

For sailings out of Barcelona, you’ll be departing from the terminal located here:
BARCELONA, SPAIN
World Trade Centre
Terminal South – Moll de Barcelona
08039, Barcelona Spain

For sailings out of Athens, you’ll be departing from here:
PIRAEUS (ATHENS)
Cruise Passenger Terminal
10 Akti Miaouli Street
Athens, Greece

Below is a list of things you need or can book before you get on board:

• We’ll need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. You can do so on the Sailor App or by contacting Sailor Services
• Dinner reservations at our eateries are available for booking
• Shore Things are open and available for booking as well

Below is a list of things you can only book once you’re on the ship:

• Redemption Spa and Thermal Suite services 
• Squid Ink appointments
• Lunch and breakfast reservations at our eateries
• Fitness classes 
• Onboard cabanas
• The Dry Dock appointments 
• Stubble and Groom appointments 
• Tune Up & Medi Spa services