Virgin Voyages FAQs

The RockStar check-in lounge via Palm Way is exclusively for our RockStar and Mega RockStar Sailors only. We want to ensure that we are providing a fitting experience for all our VIP suite sailors.

The RockStar robes are available for purchase on High Street, located on Deck 6. Just remember, they are exclusive to the ship and can't be purchased once you're back on dry land!

If you decide to take one from the cabin or suite, the retail price will be added to your final invoice.

Sailors staying in a Mega RockStar Quarter can revel in exclusive access to complimentary drinks and bottles of wine around the ship - with reasonable limits, of course. This includes both alcoholic and non-alcoholic drinks (up to $25 per drink) and two (2) bottles of wine per day per cabin (up to $90).

Beyond this, Sailors will receive 25% off drinks priced more than $25, as well as 25% off additional bottles and those priced more than $90.

Sailors that are booked in a RockStar Quarter can enjoy a fully stocked, in-room bar, as well as a select first round of beverages on us.

Note: Beverages, quantities, and sizing are subject to change and not customizable.
White Wine 375ml
Red Wine 375 ml
Rose Wine 375ml
Champagne 375ml
Fever Tree Tonic 200ml
Fever Tree Ginger Beer
Heineken beer can
Stray the Course beer can - Virgin Voyages Exclusive Beer
Energy Drink
Sugar Free Energy Drink
Kombucha
Rum 375ml
Gin 375ml
Vodka 375ml
Tequila 375ml
Whiskey 375ml

Remember to stay hydrated with unlimited still and sparkling water on demand.
 

If you're staying in one of our Mega RockStar Quarters, you can make arrangements through your RockStar Agent. Snacks and drinks can be ordered through ShipEats. 

It wouldn't be a Virgin Voyages experience unless you're traveling in style. That's why we're pulling out all the stops to make sure our RockStar Sailors have everything they'll need (and a few extra things, on us). You get unlimited WiFi, complimentary dining, free group workouts and entertainment, plus all the essential drinks are included. Our RockStar Quarters Sailors get a little something extra, including: 

- Suites by world-renowned designer Tom Dixon of the Design Research Studio.
- RockStar Services Crew support to accommodate any special requests before and during your voyage
- Early access to bookable experiences on shore and at sea 
- Select beverages on us
- Membership to Richard's Rooftop, an exclusive sun deck for RockStar Quarters Sailors

Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for the My Next Virgin Voyage offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, Sea Terrace: (Slightly) Smaller Balcony and Ltd View Sea Terrace are excluded from this offer.

While reservations aren't mandatory, we recommend our Sailors plan ahead for a smoother dining experience. You can secure a table for you and your crew up to 45 days before your voyage using the Virgin Voyages App, via My Account on VirginVoyages.com, through Sailor Services, or with your First Mate (travel agent). For those booked in RockStar and Mega RockStar Quarters, reservations can be made 60 days in advance.

Yes — there is a $10 delivery charge. However, the fee is waived if you order items totalling $10 or more, or if you’re staying in one of our RockStar Quarters.

The colors of our Bands were designed specifically with our Sailors' onboard experience in mind. As part of our RockStar Quarters offerings, Sailors booked in a suite will receive black and gold Bands.

Sailors with access to Deep Blue Extras may arrive at the terminal as early as 1:45 PM and board through Priority Check-In to be among the first to board the ship, following RockStar Sailors.

Sailors will have the ability to book dining experiences directly from our Virgin Voyages app, via My Account on VirginVoyages.com, or with Sailor Services starting 45 days before departure, and our Sailors booked in RockStar and Mega RockStar Quarters will have the ability to book starting 60 days before.

Our other onboard experiences such as spa, entertainment, and tattoos will be available to book once you’re on board. In the meantime, you can start planning your voyage by checking out our entertainment lineup in our Virgin Voyages app, and we will let booked Sailors know when pre-voyage bookings open up.

We offer ground transportation for our Mega RockStar Sailors with extended service to Central London and nearby airports for an additional charge. For additional information, please contact Sailor Services Crew Mon-Fri from 8 am - 9 pm and Sat-Sun from 9 am - 6 pm (EST) at 954-488-2955.

If you would like to make a reservation, you can! If you prefer to plan ahead, you'll have the ability to book dining experiences during the pre-voyage period directly from our Virgin Voyages App, via My Account on VirginVoyages.com, or through a First Mate starting 45 days before departure. Our Sailors booked in Mega RockStar and RockStar Quarters will have the ability to book starting 60 days before departure. That being said, if you like to go with the flow, we take walk-ins and day-of reservations at all of our eateries. With so many options, you'll never have to stress about having an incredible dining experience waiting for you.

If you would like to make reservations prior to your voyage and none are available, no need to worry! We don't open all reservations prior to the voyage, so more reservation slots open up once you come aboard the ship.

Not your average “stock tour” experiences, our Shore Things aim to connect Sailors to paths less traveled within each destination, providing access to local culture and discovery.

Sailors can book Shore Things by visiting the Discover tab on the Sailor App, logging into "My Account", chatting with our Sailor Services Crew or through their travel partner.

All Sailors will be able to book within 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access within 135 days.

All Sailors will have the ability to book shore excursions (which we like to call our "Shore Things") directly from our Sailor App, through the "My Account" section in www.virginvoyages.com, with our Sailor Services Crew or through a travel agent at least 120 days prior to their voyage start, and those booked in RockStar Quarters will get early access to book within 135 days. Payment for Shore Things will be due at the time of booking.