Virgin Voyages FAQs

Yes, we encourage Sailors to bring their own distilled water, but the container must be unopened and labeled as distilled water. Small bottles of water will not be accepted.

All of our eateries will be serving filtered water. And Sailors will also have access to Natura self-serve filtered water stations throughout the ship that use their patented three-stage advanced filtration process. Together these efforts have eliminated the need for bottled water on board and will keep our Sailors hydrated and feeling fabulous.

"Some tours may offer food, snacks, and/or drinks, depending on the specific Shore Thing you choose. Some locations may also have facilities or vendors where food and water can be purchased. 

To get the full scoop on what's offered, just swim over to the "Need to Know" section for each Shore Thing. And here's a pro tip: Bring a refillable water bottle with you on your tour – it's a sustainable way to keep refreshed during your voyage!"

Small quantities of water, protein based drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in hand luggage only. Drinks in bottles (glass or plastic) are not permitted. A small quantity is considered a maximum of twelve (12) sealed, unopened cans/cartons of twelve 12 ounces each or less per person. - If there is a special need for having a specific drink, please contact Sailor Services.

Yes, Sailors can bring their CPAP machine and distilled water in their carry-on.

Our essential drinks, which consist of filtered still and sparkling water, non-pressed juices, sodas, satchet teas and drip coffee, are all covered - On Us.

Staying hydrated is a must for well-being at sea (and we prefer our Sailors feel their best), so enjoy any essential drinks on us including water (still and sparkling, of course), non-pressed juice, soda, sachet tea and drip coffee if you need a boost. Since WiFi is as essential as water to us, count that in, too. Entertainment experiences, also included. Plus, we'll cover restaurant dining, tips and group fitness classes, too!

Some ports may lack sufficient pier capacity for us to moor our ship alongside. In these instances, we will anchor and use a tender or water shuttle (we’ll refer to these collectively as “tenders”) to transport our Sailors to shore and back. In order to safely board most tenders, Sailors must be able to take steps. If they use a non-motorized wheelchair it must be collapsible. Motorized wheelchairs and mobility scooters are not permitted on tenders unless a roll-on capability between our ship and the tender is available. Roll-on capability on a tender cannot be guaranteed due to a variety of variable factors. Please note that although weather conditions may be acceptable to safely board a tender, changes in the weather may make reboarding to return to the ship dangerous. The final determination of whether any Sailor may board a tender is made by the captain or his/her staff. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

Ports that require tendering:

• Airlie Beach
• Cannes
• Dublin
• Isafjordur
• Kotor
• Lerwick
• Mykonos (varies based on individual sailings)
• Phuket
• Santorini
• Sydney (varies based on individual sailings)
• George Town

If guests are unable to tender or disembark due to these circumstances, there will be no refund or credit for missed ports. While we recognize your disappointment, the safety of our guests and crew is our primary concern.

Sailors that are booked in a RockStar Quarter can enjoy a fully stocked, in-room bar, as well as a select first round of beverages on us.

Note: Beverages, quantities, and sizing are subject to change and not customizable.
White Wine 375ml
Red Wine 375 ml
Rose Wine 375ml
Champagne 375ml
Fever Tree Tonic 200ml
Fever Tree Ginger Beer
Heineken beer can
Stray the Course beer can - Virgin Voyages Exclusive Beer
Energy Drink
Sugar Free Energy Drink
Kombucha
Rum 375ml
Gin 375ml
Vodka 375ml
Tequila 375ml
Whiskey 375ml

Remember to stay hydrated with unlimited still and sparkling water on demand.