Virgin Voyages FAQs

Sailors can only have one reservation per night. However, if you craving something extra after dinner, you can visit the Galley, which is open for late-night eats.

Yes, Virgin Voyages will gladly transfer a reservation to your travel agent within 30 days from the creation date when a reservation is not paid in full.

If you’re logged in but don’t see your reservation, it’s possible your booking is linked to a different email than the one you used to sign up. This can happen if:

• A different email was used when booking your voyage
• There was a typo in your email during registration
• You signed up with Google, Apple, or Facebook, which may have created a separate account

To fix this, try claiming your booking via My Account Dashboard or via the Virgin Voyages App by entering your booking details. If you still don’t see it, please reach out to our Sailor Services Crew, and we’ll be happy to help get your account sorted.

Your Reservation ID is confidential — treat it like a password! To keep it secure:

• Do not share your booking ID on social media. Avoid posting screenshots of your app or boarding pass where your reservation number is visible.
• If you suspect your booking has been accessed without your permission, contact Sailor Services immediately.

No. Only one My Next Virgin Voyage Offer may be applied to a future reservation. This includes any previous and future variations of the My Next Virgin Voyage Offer.

If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Group, then yes. The $150 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if booked as a new reservation within the Group Shell. The My Next Virgin Voyage onboard offer applies to new bookings only and cannot be retroactively applied to existing bookings. Please note that Sailors will not receive the Groups Bar Tab or Affinity Loot if the My Next Virgin Voyage offer is applied to the booking, as they will receive the benefits of the My Next Virgin Voyage offer instead.

Once on board, reservations can be made on the app or in person at Redemption Spa.

The 24 Hour Breather allows Sailors to place a hold on bookings for 24 hours without payment for sailings 45+ days away. Once the booking is on hold, Sailors can log into My Account and finalize their reservation by placing a deposit or paying in full.

If you’re traveling in a group of 13 or more Sailors and wish to dine together, give our Sailor Services Crew a ring prior to your voyage to have your request submitted. Our Crew will then reach out to you with confirmation on availability.

To check your booking details and payment status, always log in to your Virgin Voyages account at VirginVoyages.com or contact our Sailor Services team directly.

We're delighted to offer the opportunity for Groups to enjoy a special dinner together. For each voyage, we can accommodate one dinner reservation for your entire group, regardless of the voyage's length. Additionally, individual dining reservations may be made on the App for up to 12 Sailors.

Check out the Sailor App or My Account on VirginVoyages.com for availability, or swim by any of our restaurants for details on making dining reservations.

While onboard, dining reservations can be managed through the Sailor App on the Planner tab. Additionally, you can visit any one of our restaurants for more information on managing your reservations.

Reservations can be managed in your App Planner and via My Account on VirginVoyages.com. You can also swim by any of our restaurants for more information on dining reservations.

While onboard, dining reservations can be managed through the Sailor App on the Planner tab. Additionally, you can visit any one of our restaurants for more information on managing your reservations.

If you create an account during the booking process, your booking will automatically be added to that account.

If you choose not to create an account during the booking process but want to create one later and add your booking, make sure to use the same exact first name, last name and email used during your booking. If this information is entered correctly, your booking will automatically populate in your account.

If you want to add a reservation or cabin to your account after your initial booking, please contact Sailor Services.

If you’d like to make a reservation, you can! Dining reservations can be booked during the pre-voyage period directly through the Virgin Voyages App, via My Account on VirginVoyages.com, or through your First Mate (travel advisor).

If your booking was made on or after October 7, 2025, your pre-voyage dining window will depend on the VoyageFair Choice you’ve selected.

If you prefer to go with the flow, we also take walk-ins and same-day reservations at all of our eateries — so you’ll never have to worry about missing out on an incredible dining experience.
And if you try to book before sailing and see no availability, don’t stress — not all dining slots are released pre-voyage. More reservations open up once you’re on board.

You can claim your booking on the Web or the Virgin Voyages App. If you don’t see your reservation in your account, follow these steps to connect your booking via My Account on the web:

1. Swim over to VirginVoyages.com.
2. Click on the account icon (it looks like a person with a suitcase) at the top of the page.
3. In the drop-down menu, select “Sign in to your account.”
4. Sign in using your personal email address (preferably the one used for your booking, but it’s not required to connect a booking).
5. After signing in, you’ll land on your account information page—click “Connect a booking.”
6. Enter your last name, booking number, and date of birth, then submit.

Once your booking is connected, you should be able to see all your voyage details on the Virgin Voyages App and on VirginVoyages.com. If you have multiple accounts or any other web accounts, they will be deactivated after 24 hours.