Virgin Voyages Help & Support for Payments
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Help & Support
- Before You Sail
- Payments
Payments
How much deposit is required per booking?
Deposits are 20% of your voyage fare (ticket price only, not taxes and fees), and they are due at the time of booking. However, if you're booking less than 120 days prior to your voyage start date, full voyage fare would be required.
What forms of payment are accepted?
At this time, Virgin Voyages accepts Visa, MasterCard, Discover, and American Express. Currencies accepted are USD, CAD, GBP, EUR, AUD, and NZD so some Sailors may incur foreign transaction fees by their credit card company.
When is my final payment due?
Final payment is due 120 days prior to your voyage start date - or at time of booking within 120 days.
What happens if I need to cancel a booking that was financed via Uplift?
In the event your booking is canceled, Virgin Voyages will follow the standard cancellation policy. If you are eligible for a refund it will be processed to your Uplift account which will be applied to your balance. For details about refunds to your account, we advise you to contact Uplift.
What restrictions are there on Future Voyage Credits?
Future Voyage Credits (FVC) are only applicable for future voyages booked and sailed within one (1) year of the original voyage date and are issued on a per Sailor basis. They cannot be transferred to other Sailors, used as onboard credit, or used to purchase Voyage Protection or Bar Tab.
How long will it take to receive my travel reimbursement?
Our goal is to process travel reimbursements within 30 days from the time a request is submitted. Reimbursements will be sent to Sailors via a check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).
How long will it take to see my refund for the voyage?
We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.
How long will it take to see the ‘Double Your Value’ credit on my account?
We have already begun to process ‘Double Your Value’ credits, and we expect most accounts to be updated by the end of June.
However, we know that each booking is unique and may require some additional love. We are working as quickly as possible to ensure this is reflected accurately on each of our Sailors’ accounts.
However, we know that each booking is unique and may require some additional love. We are working as quickly as possible to ensure this is reflected accurately on each of our Sailors’ accounts.
Will all of my Sailor Loot and promotional offers be honored and applied to my new booking?
We’ll be honoring all promotional offers and Sailor Loot that were applied to your impacted voyage.