Virgin Voyages Help & Support for Promotions

For all details on our red-hot promotions and offers please visit our Cruise Deals page.

This exclusive offer is for Florida residents only. It provides a discount of up to 15% off the voyage fare on select cruises, on top of any eligible running promotions. When making a booking, Sailors can use the Access Key FLRATE at checkout for the discount to be applied. Make sure to bring proof of residency (a Florida driver’s license or utility bill) to the terminal on the day of the voyage. More details including eligible voyage dates can be found on our Florida Resident Rate page.

All eligible voyages can be found on the Florida Resident Rate page. Voyage dates and rates are subject to change.

Along with the best price for a Central Sea Terrace, you will also enjoy: a dedicated pre-voyage concierge to support all of your booking needs, an early access booking window for dining and Shore Things, welcome bubbles to kick off the celebration, Premium Wi-Fi, access to Richard's Rooftop, two specialty coffees per day, and Wash & Fold laundry service for each leg of your Voyage.

There are a limited number of cabins available for these special Voyages. To secure your spot, make sure to fill out the Summer Season Pass form as soon as possible. Once you’ve filled out the form, we will be in contact with you within 72 business hours to provide you with a status update.

We understand that plans can sometimes change. However, to maintain the integrity of this exclusive offer, it's essential that you sail on each leg of the Scarlet Summer Season Pass voyage as we won't be able to provide refunds if any of the voyages are missed or canceled.

The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will be applied to the Sailor’s future voyage only. Sailors will receive $600 in onboard credit if a voyage date is selected and booked within 60 days of the purchase date of the onboard offer. Sailors who select their voyage date outside of 60 days will be eligible for $300 in onboard credit, applicable towards the future voyage.

You can purchase up to four (4) offers for you and your friends.

Yes, Sailors can choose a specific voyage date while on board and take advantage of the My Next Virgin Voyage (MNVV) offer by stopping by Get Lost on Deck 7 Midship. Sailors must pay the 20% deposit and our onboard sales team will apply the offer to the booking.

Though you can, you definitely don’t have to. The $300 deposit required to lock in these perks also works as a placeholder, allowing you to choose your sailing date and itinerary within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted. Keep in mind the pricing and cabin availability are not held until the voyage date is booked. It also pays to think quickly! By selecting your voyage within 60 days, you will be awarded $600 in onboard credit. After 60 days, you will receive $300 in onboard credit.

Scheduling your new voyage online is easy and (sea)breezy. Here’s how to do it: 

1. Click the icon of a Sailor with a suitcase (next to the “Book” button) on our homepage and log into My Account.

2. Once you’re logged in, click on “Schedule Voyage” next to the MNVV placeholder on your account dashboard.

3. After reviewing our policies for this offer click “Next”.

4. Select any eligible voyage and cabin type.

5. Complete your booking and make a payment (if necessary).

Once the booking is complete, swim over to My Account to see your new voyage. If you have any questions, please contact your First Mate or our fabulous Sailor Services Crew.

Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for this offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, and Ltd View Sea Terrace are excluded from this offer.

Only one MNVV offer can be applied to a booking.

Yes, MNVV can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply.

Once a Sailor has chosen a future voyage date, they can only change their voyage up until one (1) year after the original voyage date and Sailors can only move the date of their voyage one (1) time after choosing their original voyage date.

If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Circle, then yes. The $300 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if it is booked as a new reservation within the Circle Shell. The My Next Virgin Voyage onboard offer is applicable to new bookings only and cannot be retroactively applied to existing bookings.

Yes, the current My Next Virgin Voyage (MNVV) offer can be transferred one (1) time to another Sailor following our standard name change policy.

Yes! The eligible Sailor must book this offer, and should contact our Sailor Services Crew or their First Mate to schedule their voyage. Once the voyage is confirmed and the booking is made, Sailors can contact Sailor Services any time up to 48 hours prior to the voyage date to change the name(s) on the booking.

Yes, your First Mate will be notified that you’ve registered for our My Next Virgin Voyage offer and will automatically be added to your new booking, so don’t hesitate to reach out when booking your next voyage or transferring it to your friends and family.

Sailors will have two (2) years from the time of putting down a deposit to choose a voyage date and sail. If a Sailor does not book and sail within two (2) years from the moment the deposit was placed, Virgin Voyages will assume that the Sailor has decided not to take advantage of the offer and their deposit will be claimed by Virgin Voyages as a penalty/expired Future Voyage Offer.

Once the deposit is made, Sailors will have a 7-day grace period to request a refund. After the grace period, the deposit will be non-refundable.