Virgin Voyages Help & Support for Cabin Upgrades
How can I change or upgrade my cabin?
If we've got the space, you've got the spot - no strings attached. Your cabin category may be changed (up or down) at any point before 120 days prior to your voyage. Just give our Sailor Services Crew or your travel partner a shout, and we'll be happy to accommodate. You’ll also have the opportunity to upgrade your booking by making an offer (or bid) through our Level Upgrade program. After 120 days, you can upgrade your cabin all the way up to 48 hours before your voyage. Of course, applicable fare increases would apply.
Once I make a Level Upgrade offer, how long will I wait for a response?
Most responses are accepted approximately 48 hours prior to your sailing. If you don’t hear back give our Sailor Services a ring at +1 954 488 2955.
For Level Upgrade, if my offer is accepted, how does the payment work?
If accepted, your offer is automatically processed and charged to your form of payment on file.
Does my Level Upgrade include any promotions?
Your Level Upgrade does not include any additional promotions but you can keep the promotions you already have.
Can I upgrade my cabin if my booking is financed with Uplift?
Yes, Sailors can upgrade their cabin by re-applying for a new Uplift loan.
When can I place a bid through Level Upgrade?
Level Upgrade bidding will be available for specific sailings at various timeframes. You'll receive an email that will let you know when you can bid or you can check if your booking is eligible on our Level Upgrade page.
Which cabin categories are eligible for Level Upgrade?
All cabin categories (except the Massive Suite) are eligible for Level Upgrade based on availability for each sailing.