Resilient Lady's New Launch Dates

Resilient Lady’s Revised Launch Schedule: Offer and Travel Reimbursement Details

We’re committed to delivering exceptional experiences, but given the global challenges still impacting the travel industry, we’ve made the decision to delay our Resilient Lady launch season. We understand how disappointing this is; you may have taken your PTO, made flights, organized plans with friends around it; and we’ve kept all that in mind with our offers and reimbursements — which you can find detailed below, as well as forms to submit your requests or easily rebook your voyage. That being said, please know that you don’t have to do anything; if you don’t take any action, you will be defaulted to our Double Your Value Option detailed directly below. 

Option 1

Double Your Value

We want to give you time to consider which option is best for you and your personal circumstances. Your first option is converting your voyage fare to a 200% Future Voyage Credit, based on the amount you’ve paid toward your voyage — which is double the value of your existing paid fare.

illustration of a virgin cruise ship

The Details

  • Please note, if the booking is Paid in Full, that all taxes, fees, bookables and add ons will be refunded to the original form of payment
  • Your FVC can be used on any future sailing. You must book with your FVC within 1 year from your original voyage date
  • Please also be aware that if this voyage was paid with a pre-existing 200% FVC, we will not be doubling the returned FVC, but will instead return the used portion of your 200% FVC that you used to purchase this voyage 
You will automatically receive this option, but don't worry, you have until July 31st, 2022 to change your mind and/or request our other Option (the Full Refund Option).

If you'd like to rebook yourself on a voyage during the same (or another time!) - we've also created this handy itinerary PDF that details all the available voyages, during your date and beyond — like our Valiant Lady 7-night voyages out of Barcelona — sailing to gorgeous destinations across Spain, France and Italy. Using the Offer Request form, you can seamlessly specify which voyage you'd like to be rebooked on.

Double Your Value Option + A Complimentary Voyage
As a continuation of the double your value option — where you’ll receive 200% in FVC, Sailors are also eligible for an Access Key for a free voyage if they use any portion of their 200% FVC on a new voyage in 2022.

The Access Key Details
  • The Access Key is valid for a The Sea Terrace cabin for two Sailors (one Access Key per booking)
  • Sailors must use a portion of the new 200% FVC on the 2022 sailing by July 31st, 2022 to be eligible for an Access Key
  • The Sailor will need to pay for taxes and fees — only the voyage fare is comped
  • While Sailors may not pay to upgrade, your booking is eligible for the Upgrade Bidding program 
  • If you select this option, you will receive your Access Key via email
  • Your Access Key must be used on a voyage within 2022. Access Key Blackout Dates include: 
    • Valiant Lady: 7/3/22, 12/30/22
    • Scarlet Lady: 7/17/22, 12/4/22, 12/14/22, 12/27/22

Option 2

Full Refund

If you’d prefer not to go with the Double Your Value Option(s) above, you have the option to be fully refunded on everything you paid for your voyage — plus receive a Future Voyage Credit equal to 25% of your paid voyage fare to use on a future sailing date. Please use this form to let us know you'd like this option.

illustration of money


The Details

  • Your refund will be returned to your original form of payment once requested
  • Please note that your FVC can be used on a sailing within 1 year from your original voyage date


A reminder that you will automatically receive Option 1 (Double Your Value), but if you’d like to select the Full Refund Option here, let us know in the form linked below by July 31st, 2022.

Offer Selection and Reimbursement Form

Below you'll find a link to a form to request a refund or assist with rebooking your voyage. We have similar voyage dates on our other two lady ships that you can easily swap by using the below form; like our Valiant Lady 7-night voyages out of Barcelona — sailing to gorgeous destinations across Spain, France and Italy. We’ve also created this handy itinerary PDF to help show you all the stunning places you can go through the Mediterranean and the Caribbean. And as a reminder, you don't have to fill out a form — because if you don’t, we'll default to the Double Your Value Option and you can contact us to rebook at any time.

Travel Reimbursement Details 

We understand the lengths it took — both financially and physically — to take time off and travel to join us aboard Resilient Lady, so Virgin Voyages will also assist with travel penalties for up to $500 per person. Whether that’s hotel, airfare, transfer fees, or any other travel penalties, if you upload documentation (receipts, etc.) in the form linked below, we will work to compensate you for costs you’ve incurred. After we review, we will provide details about how we'll process your reimbursement which will vary depending on whether you are based in the US or not. And if you purchased travel insurance when procuring your travel plans, please reach out to your insurance companies and they’ll help assist you in getting reimbursed as well. Just click the button below to fill out a form and we'll help get you squared away.

 

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