Jun 08, 2022

Resilient Lady’s Revised Launch Schedule: Offer and Travel Reimbursement Details

Details about the cancellation of Resilient Lady's 2022 sailings and all the offers available for impacted Sailors.

We’re committed to delivering exceptional experiences, but given the global challenges still impacting the travel industry, we’ve made the decision to delay our Resilient Lady launch season. We understand how disappointing this is; you may have taken your PTO, made flights, organized plans with friends around it; and we’ve kept all that in mind with our offers and reimbursements — which you can find detailed below, as well as forms to submit your requests or easily rebook your voyage. That being said, please know that you don’t have to do anything; if you don’t take any action, you will be defaulted to our Double Your Value Option detailed directly below. 

Share article

Option 1

Double Your Value

We want to give you time to consider which option is best for you and your personal circumstances. Your first option is converting your voyage fare to a 200% Future Voyage Credit, based on the amount you’ve paid toward your voyage — which is double the value of your existing paid fare.

Option 2

Full Refund

If you’d prefer not to go with the Double Your Value Option(s) above, you have the option to be fully refunded on everything you paid for your voyage — plus receive a Future Voyage Credit equal to 25% of your paid voyage fare to use on a future sailing date. 

Offer Selection and Reimbursement

Contact us to request a refund or assist with rebooking your voyage. We have similar voyage dates on our other two lady ships that you can easily swap by using the below form; like our Valiant Lady 7-night voyages out of Barcelona — sailing to gorgeous destinations across Spain, France and Italy. We’ve also created this handy itinerary PDF to help show you all the stunning places you can go through the Mediterranean and the Caribbean. 

Travel Reimbursement Details 

We understand the lengths it took — both financially and physically — to take time off and travel to join us aboard Resilient Lady, so Virgin Voyages will also assist with travel penalties for up to $500 per person. Whether that’s hotel, airfare, transfer fees, or any other travel penalties, if you upload documentation (receipts, etc.) in the form linked below, we will work to compensate you for costs you’ve incurred. After we review, we will provide details about how we'll process your reimbursement which will vary depending on whether you are based in the US or not. And if you purchased travel insurance when procuring your travel plans, please reach out to your insurance companies and they’ll help assist you in getting reimbursed as well. Just Contact Us we'll help get you squared away.


You may have questions, and luckily, we have answers.

Check out our FAQs below.

There are a number of global challenges that affect travel and particularly the cruise industry, including supply chain issues, crewing challenges and regional uncertainty.
Every decision we make is driven by our commitment to creating a safe and inspiring environment for both Crew and Sailors, and we never want to put ourselves in a position where we could negatively impact our Sailor experience or Crew's well-being. 

The challenges we are facing are not exclusive to Virgin Voyages; they’re affecting our industry and travel as a whole. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday.
In the meantime, we’d love to welcome you aboard our two beautiful lady ships, Scarlet and Valiant Lady. 

We’ll be honoring all promotional offers and Sailor Loot that were applied to your impacted voyage.

Sailors booked in a Circle will receive the same flexible offers and are not required to choose the same option as others in the group. Our team will be contacting Circle Leaders, but Sailors may also reach out to our Crew to manage each individual booking.

We recognize and appreciate that you’re spending some additional time with us, and we are going to make every effort to accommodate your cabin assignments on new bookings. 

We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.

Our goal is to process travel reimbursements within 30 days from the time a request is submitted. Reimbursements will be sent to Sailors via a check in the mail (for US residents) or Western Union Cash Pickup (10-digit MTCN tracking number).

We have already begun to process ‘Double Your Value’ credits, and we expect most accounts to be updated by the end of June. 
However, we know that each booking is unique and may require some additional love. We are working as quickly as possible to ensure this is reflected accurately on each of our Sailors’ accounts.

Access Keys are valid for 2022 voyages on board Scarlet Lady or Valiant Lady in a Sea Terrace cabin for two Sailors. Blackout dates include:
  • Valiant Lady: 7/3/22, 12/30/22
  • Scarlet Lady: 7/17/22, 12/4/22, 12/14/22, 12/27/22
Virgin Voyages Spinner