Virgin Voyages FAQs

Sailors will receive an email 72 hours before embarkation containing a PDF link to download and print their luggage tags. This email is automatically sent once all Ready to Sail steps are completed.

Your luggage should be delivered to your cabin by the time our Lady Ship departs the port.

The Print-at-Home Luggage Tag process allows Sailors to download and print their luggage tags at home before arriving at the terminal. This helps streamline embarkation and ensures bags are delivered to the right cabin.

You will receive an email 72 hours before the voyage with a PDF of your luggage tags to print at home. If needed, luggage tags will also be available for pickup at the port, along with The Band—your sleek wearable technology made from recycled ocean plastic, unlocking voyage adventures around the ship.

First, check your spam or junk folder—sometimes, emails like to hide there! If you still don’t see it 72 hours before embarkation, don’t worry. We’ll have luggage tags ready for you when you arrive at the terminal at your selected time. No need to come early—we’ve got you covered the old-fashioned way!

While we have not placed restrictions on Sailor luggage, we recommend limiting the number of bags you bring on board so that we can accommodate all Sailors and ensure a smooth embarkation. We also recommend checking airline restrictions if you're flying.

Our Terminal Angels will tag all Sailor's luggage in the lot adjacent to Pier 4 (if facing the pier, it will be to your right). Once tagged, Sailors can then take their luggage to the front of the pier entrance to drop it off with the Porters to be transported to the Ship.

Sailors can drop off their luggage as early as 9:00 AM.

We understand that not everyone can drop off their luggage at their exact arrival time. So, to make things more convenient for our Sailors, we'll start accepting luggage at Terminal V from 9 AM onwards. 

If you decide to drop off your luggage early, please keep in mind that you should return to the terminal no earlier than 15 minutes before your chosen arrival time. We want to avoid overcrowding and ensure a smooth check-in experience for everyone. 

Just a friendly reminder, there won't be any seating available outside the terminal, and access to the terminal will be limited to Sailors at their scheduled arrival time, which you selected during the check-in process on the Virgin Voyages App. Arriving early doesn't mean you'll get in early, so please plan accordingly.

Yes! If you forget to print your tags, we’ll have them available at the terminal. That said, printing them at home will help speed up your embarkation process.

In Miami, Barcelona, and Athens, leaving luggage onboard in between back-to-back voyages is permitted. However, entry requirements for other countries will vary, so we suggest Sailors coordinate back-to-back luggage arrangements with their cabin host via the Sailor App or in person.

For assistance with back-to-back questions and concerns, we suggest Sailors coordinate with their cabin host via the Sailor App or in person.

If you have any special requests or need personal accommodations, please contact our Sailor Services Crew or your travel agent, and they'll be able to let the ship know precisely what you need!

Small quantities of water, protein based drinks, non-alcoholic beer, or soft drinks in boxes and cans are permitted in hand luggage only. Drinks in bottles (glass or plastic) are not permitted. A small quantity is considered a maximum of twelve (12) sealed, unopened cans/cartons of twelve 12 ounces each or less per person. - If there is a special need for having a specific drink, please contact Sailor Services.

Sailors have the option to drop off their luggage at the Terminal as early as 9:00 AM and can then explore the charm of Old San Juan. 

Pier 4 is located in the heart of Old San Juan and will allow you to immerse yourself in the city's rich history, colorful architecture, and vibrant culture. Discover historic forts, stroll along cobblestone streets, and savor the flavors of Puerto Rican cuisine before embarking on your voyage.

You can refer to our prohibited items list, while also keeping in mind local government guidelines (for example, you must leave seashells at the beach in the Bahamas).

As an Adult-by-Design experience, we have an array of carefully selected beer, wine and expert cocktail options ship-wide. If you must bring that rare bottle of red you got in the south of France, we get it. Sailors are also welcome to bring two (2) 750mL bottles of wine per cabin in carry-on bags on the day of embarkation (sorry, no liquor or beer please). Please note, any alcohol in your checked luggage will be collected pre-sailing and returned once your voyage is complete. You are also welcome to bring specialty liquors from a port of call on board. Simply hand them to our security team as you board, and we will hold them until your final night. 

InVoyage Care is an insurance option designed to protect you from the moment you step aboard until the moment you disembark. It provides coverage for unexpected medical expenses, trip delays, baggage issues, and emergency services that may arise while you're on your voyage.

Unlike the Voyage Protection Plan, which must be purchased at the time of booking and covers pre-travel and voyage interruptions, InVoyage Care covers events that happen during your voyage. 

It does not include pre-voyage cancellation protection but offers key benefits like emergency medical coverage, trip delay reimbursement, and baggage protection once you board.

InVoyage Care provides coverage for the following:

• Trip Delay: Reimbursement up to $500 ($150/day) for the cost of additional accommodations and travel expenses if you are delayed en route to your trip for 6+ hours.
• Emergency Accident Medical Protection: Reimbursement up to $10,000 if you get hurt or injured on your trip.
• Emergency Sickness Medical Protection: Reimbursement up to $10,000 if you get ill on your trip.
• Emergency Evacuation: Coverage up to $25,000 if you need emergency medical transportation.
• Repatriation of Remains: Arranges & prepays up to $25,000 for transportation of mortal remains.
• Baggage and Personal Effects: Reimbursement of up to $1,000 if things are lost, stolen, or damaged.
• Bag Delay: Reimbursement up to $500 if bags are delayed 24+ hours and they need to purchase necessary items.
• 24/7 Travel and Medical Assistance, and Emergency Services: Access to worldwide emergency services through CareFree Travel Assistance.