Virgin Voyages FAQs

Voyage Protection covers all travel components booked through Virgin Voyages including voyage fare, air, and hotel. Visit the Aon plan page for more information about Voyage Protection benefits.

All payments for Voyage Protection are final (non-refundable) after the 10-day grace period.

Voyage Protection can be purchased at any time before the final payment is made on a booking.

Yes, every Sailor has the opportunity to choose Voyage Protection when booking. If you decide you want to add Voyage Protection after booking, please contact Sailor Services or your travel agent to arrange it prior to making the final payment. Please visit the Aon plan page for more information about Voyage Protection benefits.

The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will only apply to the Sailor’s future voyage. Sailors can use onboard credit to purchase specialty drinks, spa treatments, tattoos, retail items, Shore Things booked onboard, and more! Onboard credit is often referred to as “Sailor Loot.” Onboard credit can be used in the Casino for gameplay but cannot be cashed out. Unlike Future Voyage Credit, Sailor Loot cannot be used on pre-voyage purchases, including Bar Tabs or shore excursions booked before the voyage’s departure date. All Sailor Loot is dedicated to the sailing it is applied to. Unused funds will not be refunded or rolled over after the voyage ends.

Yes, Sailors can choose a specific voyage date while on board and take advantage of the My Next Virgin Voyage (MNVV) offer by stopping by Future Voyage Sales on Deck 7 Midship. Sailors must pay the 20% deposit, and our Future Voyage Sales Crew will apply the offer to the booking.

No, not yet! Sailors can specify what voyage length they intend to sail on once they are ready to select their future voyage. 

For bookings made on or before October 6, 2025:
Yes! You can change your voyage date up until 45 days before sailing, and the new voyage date can be up to 1 year from the original sailing start date. Any bookable experiences (like dining, Shore Things, or arrival time slots) will need to be rebooked on the new voyage.

For bookings made on or after October 7, 2025:
Your ability to change your voyage date depends on the voyage fare option you selected:

• Lock It In and Base (Standard Cabins): Voyage date changes are not allowed.
• Essential & Premium (Standard Cabins) and RockStar & Mega RockStar Suites (Non-Lock It In): Voyage date changes are allowed up to 45 days before sailing, and the new date must be within 1 year of the original sailing start date.

Future Voyage Credits (FVC) are only applicable for future voyages booked and sailed within one (1) year of the original voyage date and are issued on a per Sailor basis. They cannot be transferred to other Sailors or used as onboard credit.

While Future Voyage Credits cannot be used to purchase Sailor Loot, they can be used to purchase Bar Tab when paid pre-voyage. Both Bar Tab and Sailor Loot are available for pre-voyage purchase.

Yes. For example, if a Sailor initially selects a 4-5 night voyage and later changes to a 6-8 night voyage, the “My Next Virgin Voyage” onboard offer will be automatically updated to the respective offer value associated with the voyage length.

Once a Sailor has chosen a future voyage date for the My Next Virgin Voyage offer, they can only change their voyage up until one (1) year after the original voyage date, and Sailors can only move the date of their voyage one (1) time after choosing their original voyage date. This change is only available for bookings made with our Essential fare class or Premium fare class options. Base Fare options are ineligible for changes.

For bookings made on or before October 6, 2025:
Yes! The eligible Sailor must book this offer and contact our Sailor Services Crew or their First Mate to schedule their voyage. Once the voyage is confirmed and the booking is made, Sailors can contact Sailor Services any time up to 48 hours before the voyage date to change the name(s) on the booking.

For bookings made on or after October 7, 2025:
Your ability to transfer or change names depends on the voyage fare option you selected. Sailors who booked the Base Fare should keep in mind that Base Fare rules override the My Next Virgin Voyage name change rules, meaning this fare does not include the cabin change benefit.

Unlike the Voyage Protection Plan, which must be purchased at the time of booking and covers pre-travel and voyage interruptions, InVoyage Care covers events that happen during your voyage. 

It does not include pre-voyage cancellation protection but offers key benefits like emergency medical coverage, trip delay reimbursement, and baggage protection once you board.

The My Next Virgin Voyage offer is exclusive to Sailors sailing on a Virgin Voyages vessel. The onboard offer is only valid for registration throughout the duration of the voyage. Once Sailors have disembarked the vessel, they will no longer be eligible to register for the My Next Virgin Voyage onboard offer.

If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Group, then yes. The $150 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if booked as a new reservation within the Group Shell. The My Next Virgin Voyage onboard offer applies to new bookings only and cannot be retroactively applied to existing bookings. Please note that Sailors will not receive the Groups Bar Tab or Affinity Loot if the My Next Virgin Voyage offer is applied to the booking, as they will receive the benefits of the My Next Virgin Voyage offer instead.

No. Only one My Next Virgin Voyage Offer may be applied to a future reservation. This includes any previous and future variations of the My Next Virgin Voyage Offer.

Your Future Voyage Credit balance is available to view on your account dashboard.

Sailors will have two (2) years from putting down a deposit to choose a voyage date and sail. If a Sailor does not book and sail within two (2) years from the moment the deposit was placed, Virgin Voyages will assume that the Sailor has decided not to take advantage of the offer and their deposit will be claimed by Virgin Voyages as a penalty/expired Future Voyage Offer. The Sailor’s voyage date must commence on or before the two year expiration date.

Yes, your First Mate will be notified that you’ve registered for the My Next Virgin Voyage offer, and will automatically be added to your new booking, so don’t hesitate to reach out when booking your next voyage or transferring it to your friends and family.

Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $150 USD deposit.

Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.

We're delighted to offer the opportunity for Groups to enjoy a special dinner together. For each voyage, we can accommodate one dinner reservation for your entire group, regardless of the voyage's length. Additionally, individual dining reservations may be made on the App for up to 12 Sailors.

A Sailor can register for the “My Next Virgin Voyage” offer with the Future Voyage Sales Crew aboard any Virgin Voyages ship or directly online via a link on the Virgin Voyages app.

A $150 USD deposit is required to register for a Placeholder to secure the “My Next Virgin Voyage” offer. If booking in currencies other than USD, the deposit will be converted to an equivalent deposit amount in the booking’s currency. After the deposit payment has been completed, the Sailor will receive an email confirmation with a booking reference number. Once the Sailor selects a voyage with this Placeholder booking reference number, a payment for the regular 20% deposit will be due. The booking will be subject to the Cancellation Policy in effect at that time.

No, these plans cannot be combined. If you’ve already purchased the Voyage Protection Plan, you won’t be able to add InVoyage Care.

Sailors who wish to cancel their deposit within seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a full refund of their $150 USD deposit.

Sailors who wish to cancel their deposit after seven (7) days of registering for the “My Next Virgin Voyage” offer are eligible to receive a Future Voyage Credit (FVC) equivalent to the amount of deposit. This FVC is valid for one (1) year from the date of cancellation. Cancellation forfeits the “My Next Virgin Voyage” offer’s discount and onboard credit. If a Sailor has failed to apply the “My Next Virgin Voyage” onboard offer within the two year eligibility period and has not proactively cancelled the Placeholder, the offer will expire at the two year mark and the deposit funds paid will be forfeited.

Sailors have two options to reserve the My Next Virgin Voyage onboard offer. (1) Sailors can select their exact ship and sail date with the Future Voyage Sales Crew by placing a 20% deposit. The onboard offer will then be reflected on the Sailor’s booking. (2) Alternatively, Sailors don’t know exactly when they would like to sail, they can reserve a “Placeholder” by placing a $150 open deposit to reserve the offer and selecting their exact voyage at a later date. The offer is valid for two years from the date of purchase, and the Sailor must book and sail within the two-year window.

The My Next Virgin Voyage onboard offer is a discount and onboard credit applicable towards your future sailing. This offer can be secured by placing a $150 deposit while onboard. The offer value depends on the number of nights booked. If booking a voyage between 4 to 5 nights, Sailors will receive a $150 discount + $150 onboard credit. For voyages ranging from 6 to 8 nights, Sailors will receive a $200 discount + $200 onboard credit. For voyages that are 9 nights or longer, Sailors will receive a $250 discount + $250 onboard credit. All values are all listed as USD.

No, Bar Tabs and Sailor Loot can’t carry over to your next voyage. They need to be enjoyed during the voyage in which you received them, or they were purchased. If you’d like to have a Bar Tab and Sailor Loot for each leg of your voyage, you’ll simply purchase them separately.

Access Key or free voyage fare bookings (past/future) do not qualify for Sailing Club eligibility. Any voyage booked using an Access Key does not contribute to the tally of voyages that are eligible to earn perks accrual, nor will Sailing Club members receive perks on Access Key or deeply discounted voyages.

In the Virgin Voyages app, Sailors can check in prior to their voyage and select a Terminal Arrival Time. Our vessel will set sail at the time listed and will depart in a timely manner. That means on the dot.

Yes, the current My Next Virgin Voyage offer can be transferred one (1) time while it is still a placeholder booking. Once converted, it will follow the standard booking policy.

Scheduling your new voyage online is easy and (sea)breezy. Here’s how to do it: 

1. Click the icon of a Sailor with a suitcase (next to the “Book” button) on our homepage and log into My Account.
2. Once you’re logged in, click on “Schedule Voyage” next to the MNVV placeholder on your account dashboard.
3. After reviewing our policies for this offer click “Next”.
4. Select any eligible voyage and cabin type.
5. Complete your booking and make a payment (if necessary).

Once the booking is complete, swim over to My Account to see your new voyage. If you have any questions, please contact your First Mate or our fabulous Sailor Services Crew.

Yes, it can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply. The “My Next Virgin Voyage Offer” is not combinable with deeply discounted rates (including but not limited to Sweepstakes, Casino, Charters, First Mate Rates, Lock It In Rates, Free Access Key Promotions, First Mate Exclusive Sailor Loots, Contracted Group Rates, Groups Bar Tab, Affinity Loot, Interline Rates,  FL Resident Rates, Tour Operator Net Rates, Best Price Guarantee, etc.). Be sure to check out our Promotional Terms & Conditions for the most up to date information.

If you are sailing soon, visit the Future Voyage Sales Crew on Deck 7, Midship. They can explain how the offer works and share more information about the unforgettable locations we will visit during our future sailings. For Sailors who have already purchased a My Next Virgin Voyage, please contact our fabulous Sailor Services crew or your travel advisor.

Only a maximum of four (4) My Next Virgin Voyage offers per Sailor can be purchased while onboard. Exceptions beyond four (4) are not likely to be considered in order to align with the My Next Virgin Voyage onboard offer terms & conditions.

After selecting your voyage date and cabin, you will arrive at the Summary page. Before checking out, enter the Access Key below the cost breakdown and click “Validate.” The appropriate adjustment to the total price will be shown once the Access Key is validated.

An eligible voyage is a full-fare sailing that hasn't used a discounted access key or other low-fare pricing methods (such as gifted cruises, comped casino cruises, or voyages bought with airline points). Reduced rate voyages and certain other booking types are not eligible to earn or receive perks. Please refer to the Terms and Conditions for information on combinability.

The onboard microsite will automatically charge the Sailor in the same currency used on the Sailor’s current onboard booking. If a Sailor prefers to pay the deposit in a different currency, the Sailor can do so by working with the Future Voyage Sales Crew on Deck 7 Midship.

We understand the importance of receiving your voyage fare refund, and our goal is to process these requests as quickly as possible. We expect to process refunds within 7 days from receiving your request. Please note that refunds may take up to 14 days to reflect in your account based on your banking institution.

Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for the My Next Virgin Voyage offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, Sea Terrace: (Slightly) Smaller Balcony and Ltd View Sea Terrace are excluded from this offer.

Congratulations on your new mini-Sailor! In order to set sail, you must be no more than 24 weeks pregnant by the end of the voyage. Upon embarkation at the port, you will need to provide medical documentation confirming your good health, your baby's health, your pregnancy is not considered high-risk, and that you will be no more than 24 weeks pregnant by the end of your sailing. Failure to bring this documentation will result in denial of boarding at your cost.

For bookings made on or before October 6, 2025:
Yes! Names on reservations can be changed up to 48 hours before your voyage — at no additional cost (excluding air implications). Please reach out to our Sailor Services Crew or your travel agent to have someone sail in your place.

For bookings made on or after October 7, 2025:
Name change flexibility depends on the voyage fare option you selected:

• Lock It In (Standard Cabins & Suites): No name changes allowed.
• Base (Standard Cabins): No name changes allowed.
• Essential (Standard Cabins): The Lead Sailor (Sailor #1) cannot be changed, but additional Sailors in the cabin may be changed up to 48 hours before sailing.
• Premium (Standard Cabins): Any Sailor in the cabin may be changed up to 48 hours before sailing.
• RockStar & Mega RockStar Suites (Non-Lock It In): Any Sailor in the suite may be changed up to 48 hours before sailing.

Sailors can purchase the My Next Virgin Voyage onboard offer with a personal form of payment such as a credit or debit card. The name of the Sailor must match the form of payment to be approved and processed. Company cards or corporate business cards are excluded as an approved form of payment.

The My Next Virgin Voyage offer can only be purchased on board. Once a Sailor has disembarked the ship, they will no longer be eligible for the offer.

We understand that plans can sometimes change. However, to maintain the integrity of the exclusive Summer Season Pass offer, it's essential that you sail on each leg of the Summer Season Pass voyage as we won't be able to provide refunds if any of the voyages are missed or canceled.

Yes - we are deeply honored that you’re looking to memorialize the life of your beloved family member on board our ship. We cherish our Sailors and understand the importance of paying respects to those important in their lives. 

Please reach out to our Sailor Services Crew with the information below. Once provided this information, we’ll work with our local officials and shipboard teams to ensure that this Celebration of Life can take place on board and will confirm with you prior to your voyage: 
- Ship
- Sail Date 
- Party size
 
You can contact Sailor Services at 954-488-2955 for US Sailors, +44 (20) 30034919 for UK or +61 (1800) 491708 for AUS.

Though you definitely can, you don’t have to. The $150 deposit required to lock in these benefits also works as a placeholder, allowing you to choose your sailing date and itinerary later. Sailors must sail within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted.

If you're owed a cash refund, you can collect it from Sailor Services on Deck 5 on the morning of disembarkation.

Missed your pickup? No worries—if the amount is over $100, we'll automatically send you a secure cash link after your voyage. For refunds under $100 USD, please reach out to our Sailor Services Crew, and we’ll be happy to help process your refund.

The “My Next Virgin Voyage” onboard offer consists of two components: onboard credit and a voyage fare discount. Onboard credit will always be displayed and provided in USD, as this is the local currency of all Virgin Voyages’ vessels. The voyage fare currency is eligible for preset currency conversion and will be applied to the Sailor’s future booking based on the static values below.

Onboard Credit:

• 4 to 5-night voyages ($150 USD discount) — Always $150 USD based on the ship’s local currency
• 6 to 8-night voyages ($200 USD discount) — Always $200 USD based on the ship’s local currency
• 9-night or longer voyages ($250 USD discount) — Always $250 USD based on the ship’s local currency

Voyage Fare Discount:

• 4 to 5-night voyages ($150 USD discount) — CAD $205, GBP £120, EUR €140, AUD $225 and NZD $245
• 6 to 8-night voyages ($200 USD discount) — CAD $270, GBP £160, EUR €185, AUD $300 and NZD $325
• 9-night or longer voyages ($250 USD discount) — CAD $340, GBP £200, EUR €230, AUD $375 and NZD $410

No. We no longer require a 60-day booking. Previously, there was a booking window contingency to book a voyage within 60 days to receive a certain offer value. This contingency has since been removed and was only in effect for purchases made between February 1, 2024, and July 30, 2024. Purchases made on or after July 31, 2024, will no longer contain a 60-day booking contingency.

Yes, we’ve got you covered.