Virgin Voyages Help & Support
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Help & Support
- Before You Sail
Before You Sail
Have a question you need answered before getting on the ship? Click here.
Top answers in this category "Before you sail"
What happens if I make a booking and later get sick with Covid or test positive?
If a Sailor tests positive, is experiencing symptoms, or is exposed to someone testing positive within 10 days of their voyage, we will offer flexible options including Future Voyage Credit to sail when the timing is right.
In the event a positive case of COVID-19 is identified on board, we immediately enact a series of proven protocols, including isolation and contact tracing, to identify, isolate and mitigate any further transmission. A prorated voyage fare refund will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing.
If a Sailor feels unwell or has tested positive for COVID-19 after the voyage, they can reach out directly to healthcheck@virginvoyages.com with their booking number, voyage date, and cabin number, and our medical team will conduct proper contact tracing.
NOTE: Bookings made on or before May 31st, 2022, for sailings through Oct. 15, 2022, may cancel up to 48 hours before the voyage to receive a Future Voyage Credit. This includes, but is not limited to, Sailors who test positive, have symptoms, or are exposed to COVID-19 48 hours before their voyage. Within this flexible policy, they can switch their voyage to a later date using Future Voyage Credit–no questions asked.
In the event a positive case of COVID-19 is identified on board, we immediately enact a series of proven protocols, including isolation and contact tracing, to identify, isolate and mitigate any further transmission. A prorated voyage fare refund will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing.
If a Sailor feels unwell or has tested positive for COVID-19 after the voyage, they can reach out directly to healthcheck@virginvoyages.com with their booking number, voyage date, and cabin number, and our medical team will conduct proper contact tracing.
NOTE: Bookings made on or before May 31st, 2022, for sailings through Oct. 15, 2022, may cancel up to 48 hours before the voyage to receive a Future Voyage Credit. This includes, but is not limited to, Sailors who test positive, have symptoms, or are exposed to COVID-19 48 hours before their voyage. Within this flexible policy, they can switch their voyage to a later date using Future Voyage Credit–no questions asked.
What is Virgin Voyages' cancellation policy?
Our cancellation policy was created to provide a better experience for our Sailors. Here's everything you need to know:
If you’re booking more than 120 days prior to the start of the voyage, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.
After the 7-day grace period (but still before the 120-day window), you can receive a full refund on any payments, excluding your deposit. For your deposit, you will receive Future Voyage Credit at this time.
Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit (FVC), good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?
Once you’re within 44 days of your voyage, all funds paid are final. But you do have the option to send someone else in your place up to 48 hours before your voyage if you really can't sail. Please note that taxes and fees will be refunded regardless of when the booking is canceled.
Have more questions? No worries. Our Sailor Services Crew or your travel agent can help walk you through the process. As always, we recommend you purchase our Voyage Protection.
If you’re booking more than 120 days prior to the start of the voyage, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.
After the 7-day grace period (but still before the 120-day window), you can receive a full refund on any payments, excluding your deposit. For your deposit, you will receive Future Voyage Credit at this time.
Between 119 and 45 days, any funds paid will be converted to Future Voyage Credit (FVC), good to use on any voyage 1 year from the original voyage start date. Sweet deal, huh?
Once you’re within 44 days of your voyage, all funds paid are final. But you do have the option to send someone else in your place up to 48 hours before your voyage if you really can't sail. Please note that taxes and fees will be refunded regardless of when the booking is canceled.
Have more questions? No worries. Our Sailor Services Crew or your travel agent can help walk you through the process. As always, we recommend you purchase our Voyage Protection.
Will Sailors receive a refund for any time spent quarantined onboard?
A prorated voyage fare refund will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing.
Do I have to wear a mask on board?
Our most important goal is to keep you safe and healthy, and with emerging variants — we all need to be extra mindful while traveling. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services.
Masks will be provided on request. We’ll be following local government guidelines at each port as it pertains to mask-wearing, and we ask that you follow the experts’ advice and do the same while traveling.
Masks will be provided on request. We’ll be following local government guidelines at each port as it pertains to mask-wearing, and we ask that you follow the experts’ advice and do the same while traveling.