Virgin Voyages Help & Support

Yes, the current My Next Virgin Voyage (MNVV) offer can be transferred one (1) time to another Sailor following our standard name change policy.

Yes, Sailors can choose a specific voyage date while on board and take advantage of the My Next Virgin Voyage (MNVV) offer by stopping by Get Lost on Deck 7 Midship. Sailors must pay the 20% deposit and our onboard sales team will apply the offer to the booking.

Yes, your First Mate will be notified that you’ve registered for our My Next Virgin Voyage offer and will automatically be added to your new booking, so don’t hesitate to reach out when booking your next voyage or transferring it to your friends and family.

The My Next Virgin Voyage onboard offer is a $300 discount off your future booking plus up to $600 in onboard credit, applicable towards your next sailing. Receive $600 in onboard credit when selecting your voyage within 60 days from the purchase date of the offer. Need more time to decide? After 60 days, you will be eligible for $300 to spend onboard during your next adventure.

Cabin assignments can be found in your booking confirmation or by logging into "My Account"or the Virgin Voyages App.

If a Sailor chooses to apply the deposit for a Future Voyage to a reservation within a Circle, then yes. The $300 paid deposit and My Next Virgin Voyage onboard offer will apply to the Sailor's booking if it is booked as a new reservation within the Circle Shell. The My Next Virgin Voyage onboard offer is applicable to new bookings only and cannot be retroactively applied to existing bookings.

Scheduling your new voyage online is easy and (sea)breezy. Here’s how to do it: 

1. Click the icon of a Sailor with a suitcase (next to the “Book” button) on our homepage and log into My Account.

2. Once you’re logged in, click on “Schedule Voyage” next to the MNVV placeholder on your account dashboard.

3. After reviewing our policies for this offer click “Next”.

4. Select any eligible voyage and cabin type.

5. Complete your booking and make a payment (if necessary).

Once the booking is complete, swim over to My Account to see your new voyage. If you have any questions, please contact your First Mate or our fabulous Sailor Services Crew.

To keep track of your Bar Tab balance while on board, simply open the Virgin Voyages app and select "My Wallet."

Payments for bookings can be done by logging into My Account on virginvoyages.com or by contacting Sailor Services or your First Mate (travel agent).

The “My Next Virgin Voyage” onboard offer’s promotional onboard credit will be applied to the Sailor’s future voyage only. Sailors will receive $600 in onboard credit if a voyage date is selected and booked within 60 days of the purchase date of the onboard offer. Sailors who select their voyage date outside of 60 days will be eligible for $300 in onboard credit, applicable towards the future voyage.

Bar Tabs can be purchased through the Virgin Voyages app, My Account, your travel agent, or by giving our Sailor Services Crew a ring at 954-488-2955 (US), +44 (20) 30034919 (UK), or +61 (1800) 491708 (AUS).

The 24 Hour Breather allows Sailors to place a hold on bookings for 24 hours without payment for sailings 45+ days away. Once the booking is on hold, Sailors can log into My Account and finalize their reservation by placing a deposit or paying in full.

Sailors will have two (2) years from the time of putting down a deposit to choose a voyage date and sail. If a Sailor does not book and sail within two (2) years from the moment the deposit was placed, Virgin Voyages will assume that the Sailor has decided not to take advantage of the offer and their deposit will be claimed by Virgin Voyages as a penalty/expired Future Voyage Offer.

Only one MNVV offer can be applied to a booking.

While Bar Tab is not available to purchase on board our lady ships, Sailors can pre-purchase their Bar Tab in the Virgin Voyages app or by logging into My Account up until 24 hours prior to sailing. By pre-purchasing a Bar Tab, we'll top you off with an extra bonus on us.

Once a Sailor has chosen a future voyage date, they can only change their voyage up until one (1) year after the original voyage date and Sailors can only move the date of their voyage one (1) time after choosing their original voyage date.

Though you can, you definitely don’t have to. The $300 deposit required to lock in these perks also works as a placeholder, allowing you to choose your sailing date and itinerary within two (2) years of placing a deposit. Then, whenever you’re ready to schedule your voyage, you can contact your First Mate (travel agent) or our Sailor Services Crew, and we’ll get you sorted. Keep in mind the pricing and cabin availability are not held until the voyage date is booked. It also pays to think quickly! By selecting your voyage within 60 days, you will be awarded $600 in onboard credit. After 60 days, you will receive $300 in onboard credit.

Yes! The eligible Sailor must book this offer, and should contact our Sailor Services Crew or their First Mate to schedule their voyage. Once the voyage is confirmed and the booking is made, Sailors can contact Sailor Services any time up to 48 hours prior to the voyage date to change the name(s) on the booking.

The offer can only be purchased on board, but if you’ve missed your chance, don’t worry! Once your voyage is complete, you can purchase The Lasting Glow offer by placing a $300 deposit within 14 days from disembarkation, and you’ll get $300 in onboard credit to spend on the next one. Be sure to keep an eye on your inbox once you’re back on land.

Yes, Virgin Voyages will gladly transfer a reservation to your travel agent within 30 days from the creation date when a reservation is not paid in full.

With us! We have a full laundry service on board. You'll find a laundry slip in the cabin with instructions on what to do, or feel free to chat us on the app with any questions.

Yes, your service dog is permitted on board. Service dogs are defined as dogs that are individually trained to do work or perform tasks for the benefit of an individual with a disability, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, etc. The task(s) performed by the dog must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals and will not be welcomed onboard.

While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas. Care and supervision of the service dog is the sole responsibility of the owner. Our ships will not provide food or care for the dog but will provide designated service animal relief stations onboard that can be set up on Deck 7. Service dogs may not be left unattended in the cabin. 

Virgin Voyages reserves the right to remove or exclude a service animal if it is out of control and its handler does not take effective action to control it, it is not housebroken, it poses a direct threat to the health or safety of others, or it is disruptive while on board.  Damage to cabins or our ship caused by a service dog will be charged to the handler/occupant's account.  

For more information on service dogs in the United States, we invite you to visit the U.S. Department of Justice Service Animal FAQs.

Yes, names on reservations can be changed up to 48 hours before your voyage - at no additional cost (excluding air implications). Please reach out to our Sailor Services Crew or your travel agent to arrange to have someone sail in your place.

Sailors will be able to locate their Shore Thing meeting point on the Virgin Voyages app.

Yes, Sailors can upgrade their cabin by re-applying for a new Uplift loan.

Yes, MNVV can be combined with some of our other offers, programs, and promotions that are available when a Sailor is using their deposit to book a future voyage on a specific sail date and cabin category. Please note that some exclusions apply.

Once the deposit is made, Sailors will have a 7-day grace period to request a refund. After the grace period, the deposit will be non-refundable.

Most of our Sea Terrace cabins (The Sea Terrace, Central Sea Terrace, and XL Sea Terrace), RockStar Quarters, and Mega RockStar Quarters are eligible for this offer. Lock it in Rates, Social Insider, Solo Insider, The Insider, Solo Sea View, The Sea View, and Ltd View Sea Terrace are excluded from this offer.

You can purchase up to ten (10) offers for you and your friends.

Sailors are no longer required to bring a COVID-19 test result prior to boarding. However, we reserve the right to require testing if a Sailor shows signs of symptoms at the terminal (at no cost to the Sailor).

We currently do not offer flight upgrades.

Of course! We've designed The Band to be equally functional and stylish, with the hope that our Sailors will continue to wear it long after their voyage has ended.

We think our lady ships look fabulous as they are, and door decorations inevitably lead to unsightly damage.  
 

Final payment is due 120 days prior to your voyage start date - or at time of booking within 120 days.

Sailors can reschedule a Shore Thing before the cancellation deadline (24 hours prior to service) unless otherwise noted in the description, which can be found in the Need to Know section in the Virgin Voyages App.

Staying hydrated is a must for well-being at sea (and we prefer our Sailors feel their best), so enjoy any essential drinks on us including water (still and sparkling, of course), non-pressed juice, soda, sachet tea and drip coffee if you need a boost. Since WiFi is as essential as water to us, count that in, too. Entertainment experiences, also included. Plus, we'll cover restaurant dining, tips and group fitness classes, too!

Sailors may change their voyage date up until 45 days prior to the sailing, and the new voyage date can be up to 1 year from the original sailing start date.

Please keep in mind that if changing a voyage date, any bookable experiences, such as dining, Shore Things, and arrival time slots, will need to be rebooked on the new voyage date. 

We’ll be honoring all promotional offers and Sailor Loot that were applied to your impacted voyage.

Yes, all cabins are equipped with a safe for the protection of your valuables. Big enough to hold a 17" laptop.

Your Level Upgrade does not include any additional promotions but you can keep the promotions you already have.

Sailors must contact Sailor Services prior to 45 days before arrival. Sailors are unable to cancel reservations within 45 days prior to arrival.

To cancel your air reservation (sad face), just contact Sailor Services.

You can select your Terminal Arrival Time using the Virgin Voyages App once your voyage is booked. Before you make your selection, make sure to follow the Ready to Sail check-in instructions.

Keep in mind that boarding generally begins at 2 PM, but Sailors must follow their selected Terminal Arrival Time to complete their check-in.

Sailors who wish to cancel a Shore Thing must do so 24 hours before the day it is scheduled. This can be done pre-voyage through the Virgin Voyages App or by contacting Sailor Services. While on board, Sailors can also cancel before the 24-hour cancellation deadline by stopping at the Chart Room on Deck 7.

While we don't offer seating reservations for our shows at this time, we've designed our entertainment venues so that every spot will feel like the best seat in the house.

During the voyage, Sailors can view their folio and all purchases within the Virgin Voyages App. On the last day of the voyage Sailors will then receive a finalized folio via email and can also view it in the app after disembarking.

If we've got the space, you've got the spot - no strings attached. Your cabin category may be changed (up or down) at any point before 120 days prior to your voyage. Just give our Sailor Services Crew or your travel partner a shout, and we'll be happy to accommodate. You’ll also have the opportunity to upgrade your booking by making an offer (or bid) through our Level Upgrade program. After 120 days, you can upgrade your cabin all the way up to 48 hours before your voyage. Of course, applicable fare increases would apply.

Frequent flyer miles can only be claimed by directly contacting the airline.

Changes to a booking can be done through Sailor Services or your First Mate (travel agent).

Head to Sailor Services on Deck 5 or chat us up on the app, and we'll work on resolving the issue for you.